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Resolved! Can’t receive calls

I can make out going calls and txt. But when some tries to call my it says my number is not in service. I am new to Public Mobile and was just wondering if I did something wrong in my activation.

shane11 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos


Hello I have not set up my self serve yet and my phone was stolen, I need to swap my SIM!!! (cant set up self serve either now because it sends a verification text!)

mikehubiak by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Resolved! *611 doesn't provide minutes/text left on $10 talk&text plan

New to PM. Always had the cheap pay per use plans due to not using the phone much (at least before anyway) Have just the $10 monthly 50 min. & 50 texts. No add-ons. Without constantly logging into my account, is there a way to find out how many minut...

nolongholds by Good Citizen / Bon Citoyen
  • 4 replies
  • 1 Bravos

Resolved! Just about to sign up

I am just about to sign up 3 new accounts for the $50 8gb plan with canada/us unlimited talk. Here are 3 questions before I start... 1. Can I sign up as my account and then refer my wife and son? 2. The Unlimited talk US, does that mean I can travel ...

KamWest by Model Citizen / Citoyen Modèle
  • 2 replies
  • 0 Bravos

Auto pay not working

so i have auto pay set up havent had a problem till now the payment didnt come out and the money is in the account removed the card and tried to add it back now it wont let me add it or pay my bill can someone help

eileendowner by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Resolved! MyAccount Sign-In has exceeded max attempts???

I am getting frustrsted with trying to access my Public Mobile Account because of problems with the password. I was entering the new password I just created on MyAccount after recieving a password reset email from Public Mobile. So I clicked on the l...

BBabealicious by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos

Samsung phones

Hey everyone, im looking at new phones and windering which ines work on the public mobile network. Im looking at samsungs specifically the A8. Any help is appreciated

Brynflan by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Porting Land line broken - 3 weeks with no phone - help help help...

Recomended my son in law, he had his phone set up at Walmart. He needed to port his landline over. He carefully followed instruction, PM canceled his old land line carrier and his cell went dead. He's been thru moderator after moderator, every time y...

Stews by Good Citizen / Bon Citoyen
  • 8 replies
  • 1 Bravos

unable to use my phone

I have no idea why I cannot use my cell phone, cannot call, cannot receive call, no data service look like account been wipe outI started Nov 1, 2018 porting took about one week I am in $10 per 30 day plan with add-on data $27 available fund gone Cal...

Eric128 by Good Citizen / Bon Citoyen
  • 23 replies
  • 0 Bravos

Bait and Switched Automatically from 12GB LTE Fall 2016 Promo?

I was on the 12GB LTE/$120 3 month Fall 2016 promo since the inception of the plan. Without warning, on October 21, 2018 - I was automatically switched to the 4.5GB/$40 plan? I didn't even notice, since I was on AutoPay. Just today, I was surprised t...

PoweredByPho by Great Citizen / Super Citoyen
  • 12 replies
  • 0 Bravos

change plan

how to change plan? now I plan:Province-wide Talk $25 per 30 daysThis includes:Unlimited Province-wide Talk Call Display I WANT TO CHANGE $ 25/30DAYUNLIMITED Talk Province-wide²UNLIMITED International Textand Picture MessagingVOICEMAIL & Call Display

linping by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos


Dear all, I can't access voicemail from my phone (when I try accessing it the voice only says "sorry, talk is not included in your plan")But I've checked my plan,it does include UNLIMITED Talk Canada-wide.HELP!!

albertxu00 by Great Neighbour / Super Voisin
  • 13 replies
  • 0 Bravos

the long D doesn't work

I got a new account with 400 mins long distance, however the long D doesn't work. Can any customer service double check my account? What does "DO NOT USE INTL LONG D" means?

IMG_20181124_015627.png Screenshot_2018-11-24-01-47-50.png
papalw33 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Unable to use my phone

I am unable to use my phone and my bill is due evey 25th of each month. I already reseted and turned off my phone and is still not working. Can you please help? Thanks,Alejandra.

alejandram by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

my service is not working

my service stop working, i can not make phone call or received. it is telling me i do not have active long distance and should add on to my account which i have alredy did, i have %53 dollar balace in my account

omiwole71 by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Resolved! Stuck in Activation Limbo

I have been trying to set up my mother in law's SIM for the last hour. I ported her TELUS Pay As You Go number to her new Public Mobile SIM. Once I entered the Credit Card info, I got this scrolling circle.. and this message.. "Please wait while your...

Sarlye by Great Citizen / Super Citoyen
  • 7 replies
  • 0 Bravos

Resolved! plan change not going through

I have enough funds in my account and need a new plant ( more data) .. I go through the process, no errors show up. and yet in the end, the funds in the account are not used, and I still have no data.

whatsgonewell by Great Citizen / Super Citoyen
  • 25 replies
  • 0 Bravos

Resolved! International long distance add on

My monthly plan only got 50 minutes canada wild talk and I add on the $15 international longD. If I made long distance phone call, would it cost my 100 canada-wild minutes?

helen_llw33 by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Resolved! 404 - [File or directory not found] - After completing payment info/trying to activate new sim

As title mentions - completed all the info to port over my existing number from virgin, included refering friend's number, plan choice, all payment info then immediately got the 404 error page after trying to hit complete. Any help appreciated, thank...

mx3ee by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! Account suspended

Why would an account be suspended for insufficient funds when you signed up for auto-pay?

Wilmes by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

No data

I paid but I am not getting any data. I did all the steps to troubleshoot and it's still not working. I would like the data I paid for please

Novah by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos