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Data

Rustic1
Good Citizen / Bon Citoyen

My data isn’t working

 

when it is its super slow 

4 REPLIES 4

hTideGnow
Mayor / Maire

@Rustic1 wrote:

My data isn’t working

 

when it is its super slow 


HI @Rustic1   It just started today?

 

Did you try reboot your phone?  Same?

 

And it works better in another location or the same?

 

And you tried on another phone?

dust2dust
Mayor / Maire

Also try changing the network to 3G (or UMTS/WCDMA/HSPA). Maybe you have very weak LTE where you are. Does the data work better in other locations?

JK8
Mayor / Maire

@Rustic1 

 

Try resetting your network settings. Can you try your SIM card in another unlocked phone to see if there is an improvement?

JL9
Mayor / Maire

How long has it been like this? What plan do you have and what does your data meter show in your self serve account?

 

Have you checked the Telus outage map to see if your area is affected? 

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