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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Ordered a sim

I ordered a sim on Jan 23. Still havent received it. I want my refund now

Resolved! Didn't receive SIM card I paid for

I ordered and paid for a SIM card on January 20th and still haven't received it. I can't find any way to track it.I need some assistance to find out if it was sent yet or how to track it.

Recently signed up for new 15 GB at 4G Speed,Unlimited Canada-wide Talk,Unlimited International Text

Hi I recently signed up for the 15 GB at 4G Speed,Unlimited Canada-wide Talk,Unlimited International Text prepaid service on 3 of my family phones I use.I of them, the first one when though just fine.The other 2 I just found out did not go though as ...

Resolved! Recently signed up for new 15 GB at 4G Speed,Unlimited Canada-wide Talk,Unlimited International Text

Hi I recently signed up for the 15 GB at 4G Speed,Unlimited Canada-wide Talk,Unlimited International Text prepaid service on 3 of my family phones I use.I of them, the first one when though just fine.The other 2 I just found out did not go though as ...

login issue

Is anyone having any issue logging into their account (not this community forum) today (Feb 8, 2023)?

Doubled charged

My cc got doubled charged for February

Resolved! Discount

I am writing to express my concerns about my recent mobile bill and to request a discount on my monthly service charges. As a loyal customer for the past year, I have always been satisfied with the quality of service I have received from your company...

Resolved! Sim is locked

SIM card is locked, says to contact provider and get my POK number.

Resolved! International add on

Hello! I am currently not in Canada. I didn’t realize that international minutes didn’t work outside of Canada. Am I able to get a refund?

Resolved! need someone to contact me asap

i can't access my account i need my account number to port my phone number out

Continuous error message upon activation

Help! I just picked up this SIM card and have been trying with no luck to activate it! My phone is unlocked, no issues with my previous provider (who I am still with), but I continue to get either error code 821 or 837. The online chat didn't help, a...

Resolved! Phone being hacked?

my phone is sending sms messages in the middle of the night while i am sleeping

Resolved! Data usage at midnight?

I got my daughter a small data plan (250MB) and it's already used up - less than a week into her billing cycle. She barely uses her phone outside of WiFi, and when she does it's just for texting. What's really confusing is the timing of when the date...

Port Number to Another Provider

Need to get my number un blocked so that I can have it ported over to another provider.The vendor tried but said there must be a lock on Porting for my number,How can I get it un-locked

Resolved! SIM card did not arrive after 2 weeks of ordering online

Where can I track the shipment?

Cannot process payment

I'm trying to activate a 2nd line.I am having trouble activating payment.

Text alert notifications not popping up on lock screen of Samsung Galaxy A13

I have done a factory reset. I took it into a store at Upper Canada Mall in Newmarket and they did a factory reset on it as well. I have googled, youtubed, asked folks who own similar phones for advice...and I can't get them to come up. I am fairly t...

Resolved! Referral points

How do I know if I received any referral points?. My friend referred me.When do they get applied to my bill?How is the information from Payment History applied to my upcoming bill?

Data doesn't always work!!?

Hi! I'm new to public Mobile, I joind about a month ago and durring that whole time my data only works half the time!? I have plenty of data left! I don't understand...is this just how crappy the 3g network is or something? Does anyone have any ide...

Resolved! acct closure

I am very upset as my acct was charged another payment of 16.10 as my acct was closed out in early Jan2023.I have been trying to have this rectified for the past 2 weeks but have had no response to my requests.I have ben going back and forth to diffe...

Unrecognized monthly charge in my credit card

Hi, My credit card statement shows charge by Public Mobile on monthly basis. I am on 120 day payment plan and this is outside those payments. I need to cancel this recurring payment and if I was overcharged I need my money back

Resolved! Porting

How do I get Public mobile to send the text again as Bell says the number i had with them is still active.

Resolved! Cancel prime account holder

My husband, xxxxxxxx has died and I need to cancel his portion of the account I still wish to keep my account

activation

Step 2 - will not accept my phone number as valid

Resolved! Up to date on payment

Hello I'm up to date on payment yet it's saying I have no minutes. Wont let me call anyone. Data isn't working neither

I don't know how to describe ..........quirk

Every morning of when one of my three $15 accounts gets renewed I review and update my records. But today I see this ...suspended notification .....but paid Feb 8 $15....but no rewards applied of which there should be $15 of rewards. Yes, I know and...

I am not receiving text messages for verification codes

Several businesses, Amazon and my bank are trying to send verification codes by text to my phone but I am not receiving them. Other text messages are working.

Resolved! SIM card never received

I would like to get reimbursed for the SIM card I paid for and never received over 8 weeks ago. How do I do that?

Resolved! Lost phone and SIM card

I lost my phone and SIM card. i will go to a local store to get a new public mobile SIM card. Can I port my old number across to the new SIM card and how to do this? Many thanks!

Resolved! Activation of new sim card

I am trying to activate my new SIM card. the number of digits on the new SIM card to not match the fields available in the activation module. What gives?

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