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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 40112 Views
  • 150 replies
  • 39 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 50741 Views
  • 182 replies
  • 30 Bravos

Resolved! Changing Plan

Hello AllWhen I signed up for PM I took the $15 a month plan that included 100 within province minutes.  I now see that PM is offering 100 Cross Canada minutes, which I would prefer.  How do I make the change and will I lose my loyalty points and rew...

sybilberk by Great Neighbour / Super Voisin
  • 2144 Views
  • 13 replies
  • 0 Bravos

Using Data when a call comes in

I remember seeing something about this issue a month or 2 ago. I experienced that issue for the first time where as soon as my phone rings my data shuts down if I'm streaming or on a website etc, im assuming not much can be done about that. I couldn'...

JL9 by Mayor / Maire
  • 764 Views
  • 6 replies
  • 0 Bravos

Resolved! Samsung s7 to Iphone 7

I'm having to change out an older S7 for an Iphone 7. They both have nano Sims. Can I just change the Sim from one to the other and have it connect with Public mobile?

revrae by Great Neighbour / Super Voisin
  • 753 Views
  • 4 replies
  • 0 Bravos

Resolved! Do reward discounts carry forward?

I am thinking of changing plans from the $15 plan to the $35 plan. Do my rewards  (such as loyalty and referral) discounts carry forward?  I currently pay $10 (-$2 for auto pay, and -$3 because I've been with Public mobile for 3 years); so would the ...

Resolved! My apologies about a link I posted

BTW, I did not know that I had stumbled upon a shady site unwittingly. I want to apologize for posting the link. I had no clue it was suspicious. My embarrassed apologies. The admin will know what I am talking about. Could the admin please delete tha...

musicollector by Model Citizen / Citoyen Modèle
  • 879 Views
  • 5 replies
  • 2 Bravos

Resolved! Plan change

I need to change a plan

mariak881 by Great Neighbour / Super Voisin
  • 662 Views
  • 3 replies
  • 0 Bravos

Resolved! Change plans

If I change plan now, not next cycle, will I pay two payments?

missorange by Town Hero / Héro de la Ville
  • 2272 Views
  • 19 replies
  • 0 Bravos

5G overview

Hi everyone, Although Public Mobile may not support 5G any time soon, I thought I would start writing about what's new with this latest technology. There's a lot of terminology and confusion, so hopefully this will help! You may have heard the terms ...

GSMA 5G options.JPG GSMA slicing.JPG 3GPP TS38.104.JPG
sheytoon by Mayor / Maire
  • 11730 Views
  • 50 replies
  • 16 Bravos

Resolved! Port number but keep account

Is there a way to port my number out but still keep my public mobile account with a new number?

BEST by Good Citizen / Bon Citoyen
  • 691 Views
  • 3 replies
  • 0 Bravos

Automatic Pay

I recently upgraded my credit card to a new. I want to add the new one to my account but every time i try it tells me it won’t accept it. I’m using the same bank as i did before. the bank told me it should work. I’m confused on what to do

OliArs by Great Neighbour / Super Voisin
  • 519 Views
  • 5 replies
  • 0 Bravos

Rewards

 Hello,I connected one of my family members  to the public mobile via my code more than one year ago and today I find out I haven’t received any rewards for that. What should I do now?My family member name: xxxxxthank youMaryamedit by mimmo

Resolved! Cell signal very weak or no signal on and off all day today

Yes, my husband and I are both PM users and we have both noticed on our two separate devices that our cell signal (which is usually three bars where we are located in Ontario Canada) has been fluctuating from one bar to no signal on and off all day. ...

Shorty_J by Good Citizen / Bon Citoyen
  • 1704 Views
  • 12 replies
  • 0 Bravos

Resolved! International texting and calling

Hello,My parents are away in Europe and are Public mobile users. I too am a Public Mobile user and am in Canada.Before they left Canada, I made sure to purchase my parents extra international long distance minutes 600. There plan also covers internat...

Sand2 by Great Neighbour / Super Voisin
  • 1285 Views
  • 7 replies
  • 0 Bravos

Resolved! traveling

Hi. I am traveling soon and want to suspend my plan for 70 days? can someone please advice me how I can do it? Where should i go in My account and what to press? Like step by step

livva by Great Neighbour / Super Voisin
  • 1306 Views
  • 9 replies
  • 0 Bravos

Regarding Add-Ons purchased

Hello all,I have paid for 15$ for Data Add-Ons for In Canada-1GB. But The service isn’t working. I don’t know what to do. Can anyone help me giving the solution please? I also don’t know how to contact customer service agent on call! Thank you all! 

Hushnakariya by Great Neighbour / Super Voisin
  • 359 Views
  • 2 replies
  • 0 Bravos

Switching my phone over

Hi there, I recently signed up with public mobile, my phone that I had with MTS the screen is broken to the point that I can’t use it any more, I had a second phone that I connected with public mobile, now some calls come to my second phone and some ...

Ktd by Great Neighbour / Super Voisin
  • 407 Views
  • 1 replies
  • 0 Bravos

Resolved! Travelling and Voicemail Password Locked

I am currently travelling outside of Canada and am connecting to my voicemail remotely. 1. Dial into my account2. Press * when voicemail answers3. Enter the correct password when prompted4. System says "incorrect password"5. Repeat 3&4 until it says ...

Resolved! Please help

I cannot remember the answer to the secret questionPlease help to unlock my account   

Resolved! Got a new Iphone has an Android before

I used to have an Android phone with a Windows Computer. I would us Microsoft Phone link all the time to send texts and to copy and paste to my phone (send pictures to text messages. But phone link does not support the Iphone. I have been searching f...

larryhyman by Great Neighbour / Super Voisin
  • 883 Views
  • 7 replies
  • 0 Bravos

No Service

I noticed this morning that my phone has no service.

JB6 by Great Neighbour / Super Voisin
  • 417 Views
  • 3 replies
  • 0 Bravos

Resolved! Trying to update plan double charge

I talked to a representative a couple of weeks ago because I noticed that the $50 plan had gone from a 8GB to 10 GB and my plan had not been updated. So she told me I had to update it myself to get the 10 and my renewal date is tomorrow. So I tried t...

nnsnns by Good Citizen / Bon Citoyen
  • 1114 Views
  • 7 replies
  • 0 Bravos

Can't receive calls or call out

Hi, I have been trouble shooting this for over 2 weeks.  If anyone calls me it goes straight to voicemail. I cannot call out, it just says call failed.  Once in 15 times it works.  I went back to the dealer that set me all up.  They could call my pho...

asherba by Great Neighbour / Super Voisin
  • 837 Views
  • 6 replies
  • 0 Bravos

Resolved! Question about renewing my plan

Hi, since I'm not in Canada currently, I didn't top up my plan for two months, and now my plan is expired. If I don't top up my plan by 2nd August my account will be deactivated. I will be back to Canada in September. My question is: if I top up my p...

yodnokzo by Great Neighbour / Super Voisin
  • 793 Views
  • 5 replies
  • 0 Bravos

Resolved! Talking to a Human

I have an issue. So an autopayment bounced and now my phone isn't working. My bank won't grant me access to my account without verification, which is a phone call or text. My phone won't receive either of those. So I can't pay my bill to get my phone...

JordanBraun by Great Neighbour / Super Voisin
  • 713 Views
  • 4 replies
  • 0 Bravos

Resolved! Forward a specific number to another number

Hello, I have an interesting case whereby my condo won't allow two numbers to be registered in our directory. I want to be able to forward to buzzer call to another number (my roomate) if i am unreachable. I only want this one phone number being rece...

rishfilet by Great Neighbour / Super Voisin
  • 625 Views
  • 3 replies
  • 0 Bravos
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