Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Sim Card in Unlocked Tracfone

I live on the border and am using a tracfone, Moto e5 .. i can call canada and usa with it. I am not on a canadian plan because i have no coverage at my house. The usa verizon/at&t are across the river from me. I just want something basic for when...

Resolved! TRANSFER NUMBER - No Text

I haven't received my text to let me transfer my number to another provider. I have tried multiple days in a row now.Please help ASAP.

Resolved! transfering old phone number

I need to have the text request resent to Bell to transfer the number

Resolved! over charged

i got charged twice in my account this April 1

Resolved! Phone isn’t working

I just got my PM account set up yesterday, and this morning I decided to transfer my previous phone number to my new account. It says the transfer was successful and the number is now my PM number instead of Koodo, but I have no service, can’t call o...

prod2

what does prod2 mean under the location on

Resolved! locked out of account

Hello, In March I tried and (thought) I made a payment reinstating my dormant account. Now it looks like the payment never went through and now my account might be shut down. Is the account still recoverable? Is the Tel number recoverable? Thanks Wil...

Resolved! Forgot Email

I forgot my email, please help me out!

Resolved! Payment

i just topped up my credit to 27cad. My phone died on me two months ago and I now have a ew instrument. Kindly let me know how to get my phone working. Thanks

Resolved! Phone order question

I ordered a new phone on the Public mobile site over 10 days ago. The tracking says a label has been created but it hasn’t moved or even been picked up. Should I be concerned? Or just cancel my order and go buy a new phone? d

Resolved! No incoming call and messages

I have activated sim and outgoing calls and messages is okay but not receiving any calls and messages…

Resolved! Bring over my old number

I was a Public Mobile customer. I didn't use the SIM card for a year. Now, I have bought a new Public Mobile SIM card, and I activated the SIM card with a different number. But, I cannot bring my old number. It says the number is not valid in Canada....

Resolved! Phone number changed but no in calls or out calls, nor SMS

I changed my old number for a New one and its been a week with an account that shows disconnected with my new number and my month is full paid.Im an existing client and Im frustrated of not being able to get my new number fully activated.

Resolved! How to tell fin my phone is locked and if so get it unlocked through public mobile?

hi all,i got a new phone from a friend and it’s locked to what I believe to be this network but im not 100% sure. How do I get it carrier unlocked?dan

Resolved! I forget password and the answer to security question

Hi,I forget the password and the answer to security question. I cannot login in my account to arrange or update monthly payment. Help me, how to find the password back so that I may login in my account

Resolved! Activated a SIM card with public mobile canceled koodo public mobile still not working what's wrong

Activated SIM card and it's still not working

Purchasing Minutes

Hey, I was wondering, how do we we purchase minutes just for one time and not monthly, is it by purchasing add-ons?

Resolved! over payment

My March 8 payment was marked Koodo and was for $28.00 and I have signed up for Autopay so should have $2.00 Autopay discount applied. Also April 7 pending transaction is also for $28.00 and should have Autopay discount of $2.00 applied.

Autopay not working/ won’t accept new credit card

I have autopay on, and have never had an issue until today when my payment was not received and my service was suspended. I logged in to make a payment, and it would not accept either of my cards, both registered to the same address. The notification...

Buying SIM card online.

I’ve tried buying a SIM card online for my family members, but for some reason the button is not working. I tried on multiple networks and devices. Thanks for your attention

Resolved! My credit card expired

My credit card expired and I added a new one. How long till my phone works again

Data

I am asking for my father who just joined public mobile last month, and he told me the yesterday that his data does not work. He did shut the phone off and took the SIM card out and put it back in and restarted but jt didn’t work either. Can someone ...

Cannot Receive Incoming Calls

I am no longer able to receive incoming calls. Outgoing calls, text and data are all working. When someone dials my number, the message is “5H1 (5B1 sometimes). This number is not equipped to receive incoming service.” I have been an active client ...

No service

hi,my account is active but no service so I cannot make call or take call, can someone help with this ? Thanks

my account locked again

please help

Resolved! lost my phone

how can I start using another SIM if I cannot access the old phone (its gone) no other access to account other than this laptop which doesnt have that email logged in .....2 step verification is a nightmare thx PS I already suspended my service on h...

Resolved! Overcharged

Hi there, I’ve been doing my taxes for the 2021 year and it seems I’ve been overcharged with 13 payments instead of 12 over the year, with twice being in October. -Erin

Dropped calls in the USA

Just completed a 20 minute conversation with CAA Niagara about an important insurance issue. The call was dropped 6 times over 20 minutes. Fortunately the CAA rep was very patient, kept calling me over and over and we finally concluded the issue. Now...

Resolved! Switching from old size SIM to a multi size SIM card for a new phone

Hi,I bought a new phone that isn't compatible wth my current 1 size (larger) sim card.Can I switch my account to a new sim that is compatible with my new phone? If yes please provide the details of the switch.Thank you,Tzvi

Resolved! How to contact by phone a customer service representative

How do you get a customer service representative on the phone