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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! What is going on here?

So in September i purchased a Public Mobile sim card from a Telus store in town, activate the sim, made an account, select phone plan, etc etc. Fast forward a month later i guess i forgot to setup automatic payments so the month of October did not re...

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Points-back system

If your plan is $41.25, you should have received 5% of $41.25 in points. But if you have the bill reduced by points, you will only earn 5% of the reduced bill. Edit - to remove the strong word as many object. Happy "earning" points.

Phone SOS mode and blacklisted

Have my iphone xr on SOS mode. No one can help with the issue. Went to TELUS store as suggested by PM for a repair. Telus told me they have not heard of PM and cannot do the repair. Once I showed the email, they looked into the system and that is whe...

@ Help

I got a new plan $40 5GB unlimited call and text ect, forgot to add prom code for the 12 months

How to unlock my account

My account is locked and I don’t know my pin

Resolved! Network Data

Used existing phone on another network, it was great. On PM's though, only get phone calls and text, no data. Tried the help stuff on PM's site, even the APN settings, although that PM page seemed to be out of date. No mention of Telus on it, but ...

Resolved! Locked out of our account so can't pay phone

About to quit Public Mobile altogether. When it's all working fine, it's cheap and great. But the inability to speak with or chat with a customer service agent is beyond frustrating. We've been locked out of our account, because it says "we will ema...

Resolved! Chang of plan

I can’t change my plan can you help me get a better deal as I keep running out of data.

Frustrated

I am a pre existing customer and i cant get into my account to add funds onto my phone to get it working again. Why is doing this?

Resolved! do I have to use data in order to send a picture SMS?

can't send picture SMS without data or wifi

sim card moved from old cell phone wont work in my new cell phone

I got a new samsung galaxy cell phone and the sim card from my old samsung galaxy phone wont allow me to make call or text. its not the phone as my friend put his sim card in my phone and it worked fine. do i need a new sim card?

Resolved! In Need of help please

Hi! I transferred my mobile number to public mobile like 4hrs ago and I can receive text but when people try to call me they get my voice mail so I need to fix that however when I chat with bot and click contact I get the screen to sign in with my co...

Resolved! Fiona Data Bonus

I see folks are using promo codes to redeem a hurricane Fiona 2GB data bonus. I never received a text containing such a code. How do I go about accessing this data bonus?

Resolved! Porting Old Phone Number Need New Request Generated

I was not able to reply to the phone number porting request within 90 minutes. I need you to help me and push this request through again.

Resolved! Promo code

2GBFiona code comes up as an invalid code

Resolved! Payment

Please, advise why system doesn't accept amount less than 25 dollars ( I have reward 5 dollars and therefore, my payment 20 dollars + tax.

Resolved! Can't remember email address or password only phone number

I can't get into my account. The email is not working. Can reset my account with my phone number and address? Help please.

Resolved! Sim card tracking

Hi there, I ordered a new sim card for my friend. How do I track it? We were in the hurriane storm. Just wondering if there is any delay? Marline

Call to my country

Dear Sir/Madam As you may know there is a protest going on in my country (Iran). and the government has cut the internet access. Many Canadian Operators like Bell and Koodo have made it free for Iranian students to call Iran and talk with their famil...

Can I activate an old iPhone4 on PM?

I have an old iPhone 4 that I've only kept going with another service because it has a number I want to retain... but I'm paying way too much just to save this number!!I want to be able to activate this iPhone 4 with a new account at PM (just the low...

International Minutes

I was awarded 500 International minutes. My account says I have 387 minutes left. I never, ever made any international calls! I cannot find any usage charts or evidence that I made the calls from my number. Otherwise your service is great!Hugh

Porting Number & Pausing Service

Hello everyone, I have a question about porting my number and pausing service. I am a PM customer, but I just bought a new phone with a different provider. I am planning on porting my number to the new phone/company, then I will stay with that compan...

Been overcharged and need PM custormer service phone number

I have been overcharged twice by PM so what should i do?? Have already contacted them but they said they didnt so i contacted the bank. I contacted the bank and they gave me a statement to contact PM. Does anyone have the number for PM customer servi...

Pay

How to set up an auto pay

i activated my sim card a moment ago. but i forgot to use 12months2gb Code

I activated my Sim card just the moment ago, but I forgot to use 12months2gb promotion code. Can I add this promotion to my plan?

Data

Why is self help online saying that my data still has 10 gb unused and I get a text saying I've used all my data?

How to port number from Public Mobile to Rogers

Resolved! Only Public Mobile cannot call Iran

Due to the recent protests in Iran against the government that is killing unarmed and innocent people and restricting Internet access, all the cellular companies in Canada are allowing calls to Iran for free EXCEPT this public mobile. I will change i...

Resolved! Text msg about Data link

I don't know if everyone will see this or not, but YES the link is legit.... You have to sign into your My Account self serve page, then click on the drop down arrow and click on plans and add-ons, scroll down in there and you should see promotional ...

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