US Roaming not working

[PatPublic44]

I purchased the US roaming for data, calls and text.  When I was at US, they were not working.  Please review.  Thanks

[BKNS27]

@PatPublic44

You will need to connect to T-Mobile network to work but where were you in the USA?

If you are back in Canada, contact a CS_Agent for a refund.

[softech · Accepted solution]

@PatPublic44 

which state and city you were at?

did it connect to T-Mobile?  

since you are back here already, I guess you can open ticket with PM support and ask them for a refund

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question.  Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[dust2dust]

Are you home now? Was that a re-purchase from having one immediately before?