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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! SIM card did not arrive after 2 weeks of ordering online

Where can I track the shipment?

Cannot process payment

I'm trying to activate a 2nd line.I am having trouble activating payment.

Text alert notifications not popping up on lock screen of Samsung Galaxy A13

I have done a factory reset. I took it into a store at Upper Canada Mall in Newmarket and they did a factory reset on it as well. I have googled, youtubed, asked folks who own similar phones for advice...and I can't get them to come up. I am fairly t...

Resolved! Referral points

How do I know if I received any referral points?. My friend referred me.When do they get applied to my bill?How is the information from Payment History applied to my upcoming bill?

Data doesn't always work!!?

Hi! I'm new to public Mobile, I joind about a month ago and durring that whole time my data only works half the time!? I have plenty of data left! I don't understand...is this just how crappy the 3g network is or something? Does anyone have any ide...

Resolved! acct closure

I am very upset as my acct was charged another payment of 16.10 as my acct was closed out in early Jan2023.I have been trying to have this rectified for the past 2 weeks but have had no response to my requests.I have ben going back and forth to diffe...

Unrecognized monthly charge in my credit card

Hi, My credit card statement shows charge by Public Mobile on monthly basis. I am on 120 day payment plan and this is outside those payments. I need to cancel this recurring payment and if I was overcharged I need my money back

Resolved! Porting

How do I get Public mobile to send the text again as Bell says the number i had with them is still active.

Resolved! Cancel prime account holder

My husband, xxxxxxxx has died and I need to cancel his portion of the account I still wish to keep my account

activation

Step 2 - will not accept my phone number as valid

Resolved! Up to date on payment

Hello I'm up to date on payment yet it's saying I have no minutes. Wont let me call anyone. Data isn't working neither

I don't know how to describe ..........quirk

Every morning of when one of my three $15 accounts gets renewed I review and update my records. But today I see this ...suspended notification .....but paid Feb 8 $15....but no rewards applied of which there should be $15 of rewards. Yes, I know and...

I am not receiving text messages for verification codes

Several businesses, Amazon and my bank are trying to send verification codes by text to my phone but I am not receiving them. Other text messages are working.

Resolved! SIM card never received

I would like to get reimbursed for the SIM card I paid for and never received over 8 weeks ago. How do I do that?

Resolved! Lost phone and SIM card

I lost my phone and SIM card. i will go to a local store to get a new public mobile SIM card. Can I port my old number across to the new SIM card and how to do this? Many thanks!

Resolved! Activation of new sim card

I am trying to activate my new SIM card. the number of digits on the new SIM card to not match the fields available in the activation module. What gives?

Login

Can't login to my account to pay bill , says it's expired.

Resolved! Getting charged but have no account

I canceled my account in November, 2022 but I just got a charge in February, 2023. Why?

Phone and Public Mobile account display different numbers

Phone and Public Mobile account display different numbers. Cell service and data service is not working. This happened after changing my phone number, on the public mobile my account.

SIM card activition

I changed my another cell SIM card , because I have to keep the phone number.I also change the SIM card number on the account.how come that phone still does not work

Resolved! Receiving Error Code 821 during Activation of New Account

I am attempting an activation for a new Public Mobile Account, Received error code 821 . Please help I do not know what to do.... Error Code: 821

Resolved! email change

how do i change email address

Resolved! I have not received my SIM card

To whom it may concern, i bought online a sim card on December 31, 2022. Order# 321656, however I have not received it yet.update me on the status of this purchase as you withdrew money from my account. Regards,Ali

Resolved! Texting

I'm going to be going to the USA and live in Canada. Can I text home from there with international texting?

Resolved! Just joined Public Mobile (question about points)

With the Lunar New Year deal that’s going it, it says you receive $6 in points every month, does that automatically go onto my bill (ultimately lowering it by $6 every month?)

Resolved! Code 6UC2

What does this code mean?

Resolved! Ordered Sim

My sim card didnt arrive. Almost 2montgs now.

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