Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Shows network not registered, even after trying restarting, resetting network settings and taking the sim card out and putting it back. Phone recognizes the sim number in settings.
Good Morning, Due to the storm knocking out power here in PEI, I hit my 5.5 Gig mobile data limit and I'm getting no data whatsoever when I turn off my generator to preserve fuel and my wifi shuts off. I know my plan renewal tomorrow but I'd rather ...
I’m out of data no power need help to communicate can’t add data took my money out of account for storm in power outage area till Wednesday night plz help
My renewal date is 26th of the month. I bought and started a US roaming package on the 23rd. I returned to Canada on the 25th. I received no “heads up” text about renewal on the 25th as usual. I’m on auto payment. This morning (26th) my account said ...
On a Public website it said:"At this time Public Mobile does not support this functionality. That being said, your phone may have features that will allow you to call someone using wifi or cellular data." I'm not sure what date it was posted, but i...
After reviewing my data usage I noticed 2 days in a row data usage of 1.3 and 1.4 gb after m. Both days I was at home and on WiFi. Can that be investigated to see what was going on or to dispute?Thanks
Hi, I have purchased a public sim card, activated it and transferred my old phone number from another provider to public.But can't receive any incoming calls and verification codes from application
I am very ANGRY right now. I have an account with you and pay my bill online here. But since you reformatted the darn website I had to create a NEW email and password. That was done 2 months a go BUT TONIGHT for some reason you will NOT let me sign i...
I have been getting all kinds error messages, when I’m trying trying login to all account pages I cannot bookmark individual webpages they will not load I always have to start at the main webpage, then choose account or rewards no problems with commu...
My last phone number auto pay can get 2$ reward per month,my new phone numer no rewards,Public change police?
My data is sudde ly not working, it says sign into network
My kid is in the Sanfrancisco USA and the PM US Data add-on does not work. She had the same troubles two months ago when she was in Atlanta. She has done all of the basic stuff trying to get onto T-mobile network but it does not work. Please help....
With Hurricane Fiona having knocked out power in Prince Edward Island, we may be (according to Maritime Electric) without power for days or even weeks & no WiFi...so we're all relying on mobile data for everything. TELUS, Koodo, Rogers, Fido Mobile...
Got new sim card how do i activate.
I processed a transfer phone number from Fido last nigh. After 24hours, the number is showing on both Fido and Public Mobile. With Public SIM, call/text out only, when I called the number the phone with Fido SIM rang. Call Fido more than half day, no...
Hello, my current SIM is PUK Locked and I need help with this issue. I have 10 tries. Thank you.
I am an existing customer and my plan renewed today already but I want to change my $50/month plan to the $55 /month for 4g speed and 20 G data. How can I add the $5 to upgrade now for this new month ?
So, I've been a public mobile customer for almost (if not) a decade. I used to have my account linked to a school email that I now see has been deactivated. With the new system that was put in place, I'm unable to create a new MyAccount account, and ...
I would like to have my voice mail removed from my account and have conditional call forwarding enabled to have my calls forwarded to a YouMail number...I would like to know how to set this up, as I continue to need to block a number but have other c...
I can't sign in to my account
Hi, I recently changed my plan from a 3g plan to the 6gb plan for $45.... The change was made a few days before the end of the billing cycle. I noticed my plan rolled over to the original 3g plan Not the new plan that I requested. I'm not sure how ...
New to PUBLIC. Followed steps in the SIM card folder. During activation.publicmobile SIM card was already in phone and original SIM card from previous provider was removed.The number was PORTED to Public and all features work (except can only text to...
I have recently retired and my old email is no longer in service. I would like to change my email address on my account information. How do I do this? Oh my gosh this has been an extremely difficult process!
Hi, I signed up for public mobile in June. My wife has a account, so I asked the kiosk cellphone agent to ensure my wife was getting the referral, but I wasn’t sure what her code was. The lady asked another person to help and we got a code. When I ju...
Just returned from USA where I used a US sim. They had me download a file to get their data working. Now I have put my public mobile sim in and data does not work. I have restarted the phone and changed the apn to SP.MB.COM and still no luck.
Hi..Happy Public user for many years. Despite being well within the coverage area , I have issues connecting at times at my home. Away from home, all is well so clearly I'm in a bit of a dead spot. A neighbour is a Telus customer and usually has 1 b...
I just activated SIM card to transfer existing phone # to public mobile. The activation is successful in summary page---Congratulations Zhen!Your SIM card is now active on Canada’s largest Mobile Network"--But i do not receive SMS text per "Public Mo...
I RECEIVED MY ORIGINAL SIM CARDS, WAS CHARGED PROPERLY FOR INITIAL CARDS. THEN CHARGED AND SENT ANOTHER SIM CARD WEEKS LATER. WHY THE SECOND CHARGE AND NEED TO SEND ANOTHER SIM?
