Community

Resolved! Phone not working for calling

My phone worked this morning and now it will not accept or allow calling. I’ve done everything suggested and nothing. I need my phone for my job so need to resolve immediately. 

Resolved! Will not accept credit card

My valid credit card works on other sites and did before on here.  It will now not accept the card I want to use.  Please help.

Resolved! Help

How do I talk to an agent?

Resolved! Transfer

I am trying to get my IME number but when I press #06# it says error.. why? 

Resolved! Plan Refund

Hello, Yesterday I paid $25 for my plan and today I upgraded and paid $40 for the new plan. Could you issue the refund for the $25 plus taxes back to my account as the difference is less than a day.   Needed extra data. @Eliza5

Resolved! Where to buy SIM card in store in Montreal? Telus at center Rockland said they dont have any

Resolved! Won't send pin to email.

My account deactivated agian due to my expired card. Just got new card but it won't send me email for a 6 digit pin been waiting for 1hr plus.Sms dosen't work either please help! 

Resolved! Locked out of account

I let my plan lapse by accident. My bad. I'm trying to log back in to fix it but I can't because my email isn't receiving the verification codes for some reason. My email is correct. Please help me log back in.

Resolved! Canada-wide talk min vs Canada long distance min

I have the $13 PM plan that gives me 50 min of Canada-wide talk time and 50 outgoing text.  I normally use less than half of the limits but due to a situation I need more talk  this month. I notice a bonus of 1000 Canada LD min in my account.  Are th...

Resolved! Sim swap

My sim card is broke , I have another old sim card here , am I able to swap them?  If not how so I order a new one ? Thanks 

Resolved! Sim PUK#

I locked my sim by accident now can’t use my phone  

Resolved! How to freeze my son to use his data

Hi: I have suspended his phone but he can still use it with his data plan. How to froze those too ?

Resolved! Create an acount

Hi ! So i never registered to the self service and they say i need assistance to create one 

Resolved! No Phone

I ordered a previously loved phone from public and all that was in the box was 15 sim cards.  What do I do? Who do I contact?

Resolved! 100mins in $15/mon Plan

Hi, I would like to know if the 100 minutes in the $15 monthly plan includes the mins of outgoing and incoming calls? Or is it just 100 minutes of outgoing calls, but unlimited incoming calls? Thank you~~  

Resolved! Need to cancel plan

Hello, I activated a SIM card for my parents but they are no longer in Canada. Is disabling the pre-authorized payments enough to cancel the plan? or is there anything else I need to do?they would like to re-activate it in august when they come back ...

Resolved! Have not received my Order xxxxxx,

Have not received my order of March 7th, xxxxxx, for a phone. My previous Public Mobile phone stopped working.Please help!!!!!!

Resolved! Self service issues

Hi there, i am upset with your service.  Using my public mobile account i can't add on the $15 unlimited usa calling and texting. The site says it goes through and i have 3 receipts that i have downloaded saying it goes through, however it doesn't ch...

Resolved! Change plan upon renewal date

I tried this option last month. Saved the changes and it never changed. Im trying again this month. How can i check to make sure it will actually happen? 

Resolved! $10 SIM Card Fee Online vs Instore

Hi there! Looking to join the Public mobile family and was wondering if the promo of the $0 SIM card is still available if you activate in store? Or is the $10 SIM card fee mandatory? I am porting over an existing device and number to Public in case ...