Community

Resolved! Reactivate

My account is suspended. I need to just reactivate it to receive an important message. Am I supposed to buy a plan?And What is the cheapest plan to buy in this situation? just to reactive my account for a short time

Resolved! Refund for unused US roaming add-on

Hello, Is there a way to get a refund of unused US roaming add-on? Purchased it but did not use. Thank you.

Resolved! US roaming support

Recently crossed border into states. My old, grandfathered plan gives me 1g per month unlimited calls and texts in states. But it's not working. I cannot choose the T-Mobile network and my settings app seems possessed. Keeps flashing different displa...

Resolved! cannot make calls

I have paid for 'unlimited minutes'. But when I try to make a call, you claim that I have run out of minutes. Fix this please.

Resolved! mobile network not available

my phone stop working today and I can't make any outgoing calls or receive incoming calls. when I made the call, "mobile network not available" is shown on the screen.  I have google pixel phone. my daughter also has pixel phone on public mobile. so ...

Resolved! wrong email for both accounts kids accounts

Hi there, Both my children have phones accounts with Public mobile and I get charged monthly. I signed them up December 10, 2021 (says 2021/12/10...either december or october). We wish to login and change the data package but can't because the email ...

Resolved! Big mistake

Hi wise users, I did the thing they warn you not to. I switched Sims before responding to the "request to transfer" message from my old carrier. Now my old account has been closed and my message never got through. What can I do now?Big woops!

Resolved! data usage update

I started a new billing cycle, but I noticed that the data usage from the previous month was not cleared. Will public mobile clear past data usage, and start a new data usage record at the beginning of each billing cycle?

Resolved! After logging in, my page looks different than my husband's. Like to upgrade to 4G

I am writing this on behalf of my wife, xxxxxxxxxxxxxxShe is facing two problems:Problem 1. She cannot log in to the Community, because her password did not work and found no mechanism to ask for a new one. Catch22! She can log into her Public Mobile...

Resolved! Locked out of account

I can’t access online account and it’s locked out

Resolved! I just started with PM, got the $40 for 15 GB deal.

As long as I keep renewing, will I have this plan/price indefinitely? 

Resolved! Do I lose Loyalty Pays / Pre-Authorized Payment if I switch to the 15GB of data for only $40⁺⁺

Hello,I'm currently on the old 3G Unlimited CND/USA +10.5G Plan. I'm interested to switch to the current promotion: 15GB of data for only $40⁺⁺  Question:Do I loose the all my Loyalty Pays / Pre-Authorized Payment?The current rewards plan will contin...

Resolved! Trying to transfer phone number

I'm currently with a small company called Wightman. When I try to transfer the number to a new account with Public Mobile, there isn't an option in the dropdown menu for 'Wightman'. Is there any way that I can join PM with the same number? Thanks for...

Resolved! Change my email account and add my wife to my plan

Hi I like some info on how to change my email on my public mobile account.  My wife would like to get a public mobile phone package.  I wondering how would I receive rewards for this.  I also have a unused public mobile SIM card that I previously pur...

Resolved! $40/15G Plan has been changed back to Previous $40/5G data aplan without notice.

I switched plan to $40/15G at 4GB speed on last December.Why today my account shows that my plan is $40/5G data at 3GB speed plan which was my previous plan.I though the plan should be changed permanently until I wanna change again.   

Resolved! Change 3G to 4G (at same 3G cost)

I haven't checked in, until now:How/where can I switch my old PM $35 @3G, to get 4G, while retaining the same $35 cost, as currently posted on here?  Thanks!

Resolved! USA itinerary

Hi, I added USA talk and text and it worked yesterday but stopped working today. When I try to call or text it says I need to add those options. Could you help please? Thank you

Resolved! old customer new phone

Hi, I want to purchase a new phone from Public, do I get to keep all my old discounts/bonus's form my old Public account? 

Resolved! Calls are going to I voicemail.

All my calls are going to voicemail. Don't know why that is. I live in a metropolitan city. Any feedback? 

Resolved! Change credit card

Want to change my credit card on file because it expired 

Resolved! Phone going to voicemail

My new account (on iPhone 6) goes straight to voicemail. I have recently transferred from Freedom Mobile but it is now over 24 hours. Also, the voicemail it goes to is the Freedom one!

Resolved! If I buy 1 GB of data as an add on, is that just for the month or will it always be on my plan?