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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Does sim swapping require activation every time?

OK, so this may be an odd scenario, but the question remains.My wife and I are travelling to the States, we want to be able to call each other, but we don't both need data. So I'm wondering if we purchased the data plan on her account, and for some ...

VoLTE not happening

I have been using a VoLTE-capable AT&T Galaxy S7 G930A on PM on $15 3G plan, well before Feb. 22/2023. The phone's 4G/LTE indicator for mobile data changes to 4G only when initiating a voice call, even when I have turned on Enhanced LTE Services inc...

Resolved! Change email address

Trying to log in but it says they’ll send an email to verify it’s me but I don’t have that email address anymore

Resolved! I was Charged three time for my plan

Title says it all I don't know who to contact

service

sending text does not work

Resolved! SIM card transfer，different company，same number-update

I completed the SIM card conversion from fido to public mobile by repeating the process online. But there is a new problem. I received a message from public mobile saying that I did not reply to their confirmation about transfer, but in fact I did no...

Resolved! Reactivate my account

My account was suspended without my knowledge. I would like to reactivate my account. I forgot my password and have tried to get it reset but PM is not sending me the code to reactivate by my email.

Resolved! U.S Roaming is not working

Hi, I already purchased U.S Roaming today March 18th, $30 for 15 days, including text, talk and 3Gb of data but and I can't make any call. I can see the T-mobile network but when try to call show a msg that the network is not available or connected...

Resolved! Someone's stolen my phone number.

Someone scammed me and got my phone number and they've already texted some of the people I know with my number and I'm afraid they'll use it to find my personal information what can I do?

Resolved! Charged my card but didn’t add U.S roaming to account

Hi,I added U.S roaming for talk and text for 15 days for $15. I saw that my card was charged but I don’t see it was added to my account.I tried calling out but it doesn’t go through. The texting does go through, it’s strange.Is there a way for you to...

Resolved! Activation

Got error on activationError Code 821Please advise

Resolved! email reset

how can i reset my email to login?

Resolved! Plan did not renew

I have paid my cell bill but my service did not renew. I pay monthly with minutes and have never had an issue with adding the pins through 611. If I call 611 I'm not due to pay until April but if I try and make a call, it says I have used my Minutes ...

Resolved! How to activate without credit card

I dont have a credit card or debit visaand i want to activate my sim for job purpose . I dont want any bank info linked to my billing cause its to wasy to hack and ive been frauded before. Ive bought voucher and i cant activateit .

RE: Call forwarding

Hi, Call forwarding has been working on my phone for 2 years with no issues and on March 17 i noticed that it is no longe active - when i try to activate from my phones settings it gives me an unexpected network error message and if i try to do it by...

Resolved! Need to enter SIM network PUK to unlock the phone

Hello, I need to enter a SIM network PUK to unlock the phone. My previous provider gave me a code which is not working and said to contact you for the PUK.

Resolved! Error Code 837

I am trying to activate a new sim card for my wife but I keep getting error code 837 during the second step of the activation process ( verify phone number)

I just registered and ported my number from a different carrier

Resolved! No service

I have an account for my 92 year old mom that payment comes directly out of my personal account. There have been no issues for 1 1/2 years. Now I am unable to call her and account does not show March payment has been paid, even though there are suffi...

Resolved! request another transfer to my new phone

The request for transfer from Freedom Mobile to Public Mobile timed out and therefore was cancelled. How do I get public mobile to request another transfer. Mostly everything was transferred and I can use my new phone, but my old phone is still rece...

Help

Help I haven't used my phone in month and won't let me use my voucher

Resolved! How to port a parked number (no former SIM #) to PM. Also, can't reset password!

Hi, I am a former PM customer who left Canada in 2021 and returned recently. While I was away, I transferred my # to a VOIP provider (openphone) and then eventually I parked it at NumberBarn. When requesting a port out from Number Barn, they told me...

Resolved! transferring a mobile phone number from a company

transferring a mobile phone number from a company bell

Resolved! No service

Why can’t I get any service I can’t call out and ppl can’t call me

Resolved! unacceptable

For everyday use where I live, Public Mobile (“PM”) has provided satisfactory service for a good price. However, there have been a few instances that have left me very unhappy. This last instance was the last straw. I purchased international calling ...

phone number is expired

my phone is expired i want to topup my voucher but *611 not working i need help for topup my voucher

Resolved! I need to cancel an Add-on I want my money refunded IMMEDIATELY!

I was of the understanding that I would be creating a ticked to GET MY MONEY REFUNDED IMMEDIATELY. I purchased a 300 minutes International calling only to realize that my country is not included in this plan. I want this add-on cancelled and my money...

Resolved! A failed credit card payment

My bank told me you guys still used the old expiration date of my credit card to charge to my account in stead of using the new expiration date of 5/27 credit card. Please rectify the problem as soon as possible so that my iPhone can get back to norm...

Data not working after upgrading plan

Anyone else have their data stop working after upgrading plans? Last month I upgraded to a different 4G plan with a higher data cap. The new plan kicked in and now my data won't work. My phone is also only showing a 3G network connection when before ...

Resolved! Long distance international charges

If I call someone in Canada from the United States, whose carrier will get charged? Mine as the caller, them as the receiver or both of us? I have unlimited minutes for calls for the next 11 days. I just want to make sure they won’t get charged

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Does sim swapping require activation every time?

VoLTE not happening

Resolved! Change email address

Resolved! I was Charged three time for my plan

service

Resolved! SIM card transfer，different company，same number-update

Resolved! Reactivate my account

Resolved! U.S Roaming is not working

Resolved! Someone's stolen my phone number.

Resolved! Charged my card but didn’t add U.S roaming to account

Resolved! Activation

Resolved! email reset

Resolved! Plan did not renew

Resolved! How to activate without credit card

RE: Call forwarding

Resolved! Need to enter SIM network PUK to unlock the phone

Resolved! Error Code 837

I just registered and ported my number from a different carrier

Resolved! No service

Resolved! request another transfer to my new phone

Help

Resolved! How to port a parked number (no former SIM #) to PM. Also, can't reset password!

Resolved! transferring a mobile phone number from a company

Resolved! No service

Resolved! unacceptable

phone number is expired

Resolved! I need to cancel an Add-on I want my money refunded IMMEDIATELY!

Resolved! A failed credit card payment

Data not working after upgrading plan

Resolved! Long distance international charges

Had a 3G phone - just switched to newer model

Re: Finding account number

I lost my sim card.

Transfer esim to a new phone

3g usage fee