new at Public Mobile - I cannot sent texts. I cannot receive texts. People cannot phone me.

[Fox1]

I can phone out, but cannot receive calls from others.  They get my voice mail.   My cell phone does not ring.  I text friends.  They no longer get it since I switched to Public Mobile, and they cannot text me.  I have the same phone # as I had with Rogers

[computergeek541]

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@Fox1 wrote:

I ported over a week ago.

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Is the voicemail the one from your old carrier?  If so, your number was never ported.  A ticket would need to be opened with Public Mobile to try again. Please open the ticket using hte chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[Fox1]

I ported over a week ago.

[LitlLdy]

@esjliv , good response, I’m such a slow typer! 🤣 Dyslexia sucks! 😁

[LitlLdy]

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@Fox1 wrote:

I can phone out, but cannot receive calls from others.  They get my voice mail.   My cell phone does not ring.  I text friends.  They no longer get it since I switched to Public Mobile, and they cannot text me.  I have the same phone # as I had with Rogers

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@Fox1 , it sounds like a stuck port! How long ago did you port your # over from Rogers? Did you leave your Rogers SIM card in your phone by saying YES to authorize the port request within 90 minutes of receiving the text message?

[esjliv]

@Fox1  - did you receive a text on the Rogers SIM card to approve the port? If not, then you need to re-request it.

Submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.

Or, you can try calling the Telus porting phone number, which we are not supposed to post here. So, check your private messages I will send it to you there.

If you have activated a new account and transferred over from another provider, note that incoming calls are usually the last to port over.

• Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text for approval, within 90 minutes, to port over to Public Mobile and to receive calls from until port is complete.

When the incoming calls stop on the previous provider’s SIM card, that is a good indication the port is complete.

If you did approve the port, did you restart your phone?

Edit typo