unable to log in or reset password

[calvin8548]

Hi,

I was not able to log in to my account or reset my password.  please help?

[Lazy_Buddy_HGR]

I am having the same issue I cannot believe this! I had to reset the password although I know it was right... I ended up going thru text (phone then web) to reset it, because validating my email did nothing.

[BKNS27]

@calvin8548 

Is your CC expired and haven’t kept up with payment longer than 90 days?

Your account might be closed.

If you have kept up with payment, the email address you are using is not in the system to change the password.

Contact a CS_Agent to help you access your account.

[HALIMACS]

@calvin8548 

If using a device with stored/remembered credentials, sometimes when these autofill, the device also attempts to automatically log you in. 

If your device does this, do not tap the sign in button while it is trying to log you in as it will deliver an error message.

[esjliv]

@calvin8548 

NOTE:

If you have been in nonpay/suspended status for over 90 days, or ported your Public Mobile number to another provider, then you lost your Public Mobile account, phone number, and access to My Account.

Otherwise, see @Handy1 's post.

[Handy1 · Accepted solution]

@calvin8548  Try again incognito mode private mode , if you tried to reset password and still cannot sign in bet support to help you regain access to it 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

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• you can send a private message   To CS_Agents by clicking here.

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