Community

Business plans

Looking to get cell phones and plans for a few employees. Who can I talk to about that?

billing issue. March billing does not reflect updated plan.

switched $34.00 plan in February to take effect on 25March 2024.  plans updated on 25March to $34.00 but credit card charge did not reflect the change and was charge $45.20please update the new payment plan

Activate ESIM

I’ve recently subscribed to your service and am working to activate the ESIM. There is an error every time I attempt to do so.

eSim Stuck at "Activating..." for US-bought iPhone 15 Pro Max

Hi, I purchased an iPhone 15 pro max (no physical sim slot) during my trip to the US and now I'm trying to transfer my PM sim over. My previous iphone has a PM physical sim card. I already bought the new eSim and scanned the QR code but right now it'...

Need to reissue number porting

HiI used incorrect porting information and public mobile needs to change my account # for Bell mobility to port my number over

Unable to obtain EverSafe 6 digit text since Telus (old provider) deleted my old account

Hi,I need to get registered with EverSafe, but Telus has already killed my old account.  I'm transferring my number, and PM wants to text me a 6 digit, but I'm unable to receive it.  How can I get PM to email it to me.  It's not an option - just "res...

talk and text canada and US but no us cell service

I baught a canada and us talk and text plan but I dont have US cell service

call to voice message

I can not receive calls , goes straight to voice mail

Flip Phone that can only take incoming calls

Hello!Is it possible to get a plan or change a setting where I can get a flip phone on a plan that CAN'T make outgoing calls?  It can only accept incoming calls.  Even preferably only incoming calls from certain numbers?Thanks

Esim not installed (step 6)

Hi,I can’t install e sim on Public mobile app.Something didn’t go right while installing esim.what should i do next?

Esim activation failed

I am new to Public mobile, created my account, paid for the plan, chose Esim. Then when I try to set it up through the app, it failed and 3 attempts gone. So now whatever I do it won't let me activate my esim. I did not receive a QR code, what to do ...

Trying to connect my new sim card

Hello I can call with my new card however I cannot receive calls , any idea

Need help to install esim

Hi where can I get info in esim install on iPhone 11

add on international

active on my account but not working

Need SIM

I have been waiting for 30 days and have not received my SIM in the mail, in addition to having been billed and unable to receive customer support.  Please advise how this can be resolved.

7b1

It says my phone is not activated 

I purchased add ons that did not work. I need to get a reimbursement.

Customer support agent

Have had several suggestions how to contact a Customer Support Agent but they have so far just ended up in an endless loop of Artificial Unintelligence Blather. This all started by getting to step 6 then subscription not activated.one cure suggested ...

Dropped calls

Good cell signal, calls dropped randomly 

eSIM not installed

I just purchase the service on apr 2nd and opted for eSIM and transfer of my current no when I follow the steps to install eSIM it says not installed and after purchasing the services and making payment no email was received as of yet so confused no ...

Phone not receiving calls email not working

Hi can I open a ticket my phone is not receiving calls and now my email is not loading

number transfer not working

Hi I subscribed to public mobile and the payment went through. Opted for an eSIM and now tried to process the number transfer on the app but it’s not working. Please help. 

Can,t log in for months why?

Subscription failed and I can't connect

I can't connect subscription