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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 1826 Views
  • 10 replies
  • 5 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17245 Views
  • 122 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28525 Views
  • 184 replies
  • 27 Bravos

My data add on is showing up as minutes

So I tried to purchase a 200MB of data and accidentally did it twice but then it never showed up and when I look at my add on it shows that I have two add ons of 500 minutes. How can I fix this?   

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Madi2 by Great Neighbour / Super Voisin
  • 281 Views
  • 4 replies
  • 0 Bravos

my rewards not showing up

Hi, I've setup auto payment and referral but not receiving the deduction in my monthly payment for the past 4 months? can someone please assist?Thanks

wanwan88 by Great Neighbour / Super Voisin
  • 232 Views
  • 3 replies
  • 0 Bravos

Add to US roaming data

Help! I'm currently traveling in the US, and running out of data on my US plan. Is there any way I can add on just data to my current plan before the 15 days are up?

FernieS by Great Neighbour / Super Voisin
  • 295 Views
  • 5 replies
  • 0 Bravos

Resolved! I need help please urgent

@CS_AgentJ just signed up to transfer my account yesterday to public mobile and paid for subscription for 3 months. In the app it gave an error for me to transfer my old number to public mobile and said contact customer service.my previous freedom ac...

Parham77 by Good Citizen / Bon Citoyen
  • 566 Views
  • 6 replies
  • 0 Bravos

Unlimited text and phone stopped working

Daughter has $25 plan with unlimited text and phone calling but toward end of last month phone stopped working using data. She could text with wifi but not data. Phone calling is questionable as it was the only thing working and then stopped.  Everyt...

Ft13 by Great Neighbour / Super Voisin
  • 258 Views
  • 3 replies
  • 0 Bravos

Multiple lines under 1 account

I am wondering if someday PM will allow me to hold all my family phones under 1 account to manage. Is this something that is even on the radar for PM? It’s tedious to have 3 separate logins, I have to make extra email addresses for 2 of them.

Wor784 by Good Citizen / Bon Citoyen
  • 715 Views
  • 6 replies
  • 1 Bravos

Resolved! Can't do conference calls

Hi,Since a couple of weeks, I can't do conference calls. Could someone check my account to verify what is the problem? I have done conference calls in the past and it worked perfectly fine.Thanks so much!

@CS_Agent

@CS_AgenHello,1) number xxxxxxxxxxxxx can text me for long time ! He can text to my wifi app based number which is very similar (xxxxxxxxxxxx) . My public is xxxxxxxxxxxxxxxxxxxxx 2) why I can't see my refered persons 1$ rewards in my rewards ?  Than...

MindaugasA by Good Citizen / Bon Citoyen
  • 380 Views
  • 6 replies
  • 0 Bravos

some phone calls not getting through

Support calls from telus, I think maybe some from a bank, maybe regional emergency test calls, go straight to message, never ring, so I miss them.  Not all calls  just a select few. What's up?

Resolved! Cannot access account I'm paying for

So, I'm paying for my brother's phone and own the email address associated with the Public Mobile account, but due to the new security method I can't access the account I'm paying for without entering a code sent to the phone. I cannot get the code b...

BenGott by Great Neighbour / Super Voisin
  • 514 Views
  • 8 replies
  • 0 Bravos

Resolved! How to re-activate my account

Hi,My mother lost her phone and her account is suspended. She cannot log in because she cannot receive the code on her phone. How can she replace SIM and re-activate her account?

Leo2023 by Great Neighbour / Super Voisin
  • 430 Views
  • 5 replies
  • 0 Bravos

Resolved! 2 things... Where are the 3G Plans and how do I add another line?

Two Whom This May Concern.....the hiveSo I use Public Mobile for my teens phones. I have no reason to spend more than $15 per child for their cell phone. It's not economical and actually wrong for kids to be on their phones all of the time. They use ...

dc72 by Great Neighbour / Super Voisin
  • 546 Views
  • 8 replies
  • 0 Bravos

Problem: Received calls go straight to voice-mail

@CS_Agent People Calling me claim that they can not get through to me most times.  It goes straight to voice-mail or rings until it goes to voice mail.  It does not ring on my side.  I have restarted my phone and it still happens. What should I do to...

Cant access my phone

I am not sure if this is a sim card or phone issue. Can anyone help because I have zero clue what it means.Thank you

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MermaidMolly by Great Neighbour / Super Voisin
  • 336 Views
  • 6 replies
  • 0 Bravos

network locked sim??

so just got my sons sim activated and we put it in his phone and its saying network locked sim enter code?

Scypher0th by Good Citizen / Bon Citoyen
  • 317 Views
  • 3 replies
  • 0 Bravos

referral code not working?

trying to activate a friends sim and im inputting my referral code and its not doing anything in the app....literally nothing....how do i know if it is working? when i go to checkout there is no sign of my referral code

Scypher0th by Good Citizen / Bon Citoyen
  • 245 Views
  • 3 replies
  • 0 Bravos

No longer goes to VM when phone is off/busy!!!

I just noticed if someone calls me but my phone is off/airplane mode or busy the caller still hears the ringing and doesn't know it's off and thinks we're not answering. I just tried it with my dad too!Can someone test this and see if I'm not going c...

thefish by Great Neighbour / Super Voisin
  • 379 Views
  • 6 replies
  • 0 Bravos

Switch package

If I switch from a 65$ 5G,25+25=50GTo a 80 $ 50 Gb package is it 50 gb +50Gb =100 gb package. 

Tommy62 by Great Neighbour / Super Voisin
  • 227 Views
  • 4 replies
  • 0 Bravos

cannot activate without app?

so im trying to get my sons old galaxy s5 neo online with a sim BUT i cant figure out how to activate it....keeps saying to download the app BUT the phone is too old for the app and is unsupported and wont download!!!!

troog08 by Great Neighbour / Super Voisin
  • 393 Views
  • 3 replies
  • 1 Bravos

account number

What is my account number for my public mobile plan.E-mail:  todnicholas1@gmail.com

Sn4 by Great Neighbour / Super Voisin
  • 235 Views
  • 3 replies
  • 0 Bravos

Miss used my rewards points

Hello, Hope there is someone in here that can help me get my points back that is miss used and misunderstood.I only had about 1.8gb of data left and 9 days to go before my data resets so I used my Reward US Roaming-3GB Data (15 day) at the time I did...

Ugyen by Great Neighbour / Super Voisin
  • 193 Views
  • 4 replies
  • 0 Bravos

activating my esim

Hi, Just installed my eSim and transferred my old number over and it's trying to send me a 2 factor auth to my phone number but it's not coming to be because I think it deactivated my old sim so I can't get the 2 factor auth code.Any suggestions?H.

Harrisom by Good Citizen / Bon Citoyen
  • 1136 Views
  • 11 replies
  • 0 Bravos

Nor registered on Network

Switched to S20 Ultra and now I'm told that my device is "not registered on a network" even though I can text. I just can't can't send pics or make calls Most of the time). I bought and activated a new SIM, I've reset the network, PM has reset the ne...

Junecat by Great Neighbour / Super Voisin
  • 286 Views
  • 3 replies
  • 0 Bravos

Resolved! Over charged

Hi u guys charge me twice amount of 39.94$ i try to submit a ticket but I can't i am a new customer and i am very disappointed 

Sara-k by Great Neighbour / Super Voisin
  • 388 Views
  • 5 replies
  • 0 Bravos

Phone transfer failed. Support request form failed.

@CS_Agent My number port failed.When I tried to submit a support ticket, the submit button would not enable no matter what data I put in the fields.Please help me port. 

Tpd by Great Neighbour / Super Voisin
  • 215 Views
  • 2 replies
  • 0 Bravos
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