Community

Customer service

How long does it usually take for customer service to get back to you? I sent a message 9 hours ago about my account 

Changing Credit Card info

Does anyone else have a problem actually inputing info into the required boxes on this website? I am trying to change credit card info, I have followed all instructions, but the page is unresponsive, the tabs cannot be selected or highlighted or type...

Activating subscription that is no longer on sale

I have been having some issues activating my subscription. On April 7th I bought a $39 for 60 GB Data within Canada and the US at 5G Speed subscription. I had some issues with the eSIM which I discussed with the Customer Support team. This went back ...

Texting and sending messages

I am unable to send or receive texts since I joined Public Mobile and had my phone number transferred from Bell on April 18.

Unable to text

Is it just me or do you all have an issue sending text messages.  I’ve been with PM two days now and all my text go unsent. What should I do

Invalid transfer number

I have following msg: “invalid phone number. Please enter a Canadian phone number. If you are transferring your Koodo prepaid number, please contact a customer support agent by clicking need help”. I need help. Who do I contact? Didn’t think it would...

Messaging help

I need help me and my wife recently switched from rogers porting our numbers over now we can’t receive messages we can get iMessage but not regular messages and I can put my phone number in the phone settings it won’t save but we receive calls as nor...

Transfer/ Redeem Points

Can I transfer points to a family member who's with public Mobile? Or can I redeem points for cash or gift card?

SMS ISSUE

We switched from freedom to Public.. sms was working fine. and not.working anymore.. its an Iphone that I have. can you please advise.

Recent switch

Switched from Bell two days ago, says I’m activated. No calls. Tried to verify yesterday and kept being sent back to request a code. I have a business to operate. This is ridiculous. Do you actually employ real people? and I don’t really care that th...

CS_Agent Help!

Hi there, I am permanently locked out of the app. Password resets do not work, app is locked to biometrics and that doesn't work. Tried everything 20 times over the course of the last week. Please fully reset my access so I can see and change my paym...

not receiving 6 digit confirmation numbers

I am a new subscriber, not a previous account/number with any other provider with a new SIM card and the 6 digit code is not delivering to my new number so that my account activation can be confirmed.

Can I receive SMS when I am outside of Canada?

Cannot receive or send texts

I’ve recently switched from a company Rodger’s account to PM they sent me a confirmation that I’m able to switch my number but I did not reply within 90 minutes because I did not know it was needed as the text did not say it was needed.I can use data...

Plan question

$25 a month unlimited talk and text, in office detail say only in Quebec?  

No service for three days.

I can’t login, make calls, receive calls, text or anything. The Chat gets me nowhere. I’m in a basic loupe. My sim came I followed the instructions, transferred my number from Telus. Set up an account, then a day later got a text message from 611 say...

sms not work

I transferred phone number from pc mobile. SMS stopped working.

Samsung A52 won't rec or send messages

I've looked thru the previous posts but can't seem to figure this out.  Everything is working since I switched to PM yesterday except for messages won't send or recieve.  Not very techy so if anyone has a step by step approach that would be awesome.

Data add on disappeared

My data 240gb add on disappeared. I have it as reward for as an old customer and it was support to last 5 months.

While transferring number old account was expired and cannot recieve text to old service

WiFi usage

I have an iPhone and since switching to Public Mobile last week my WiFi usage at home has jumped dramatically, and most of the usage seems to be passive, while I am sleeping. The same does not happen if I am on data. I have narrowed down that the usa...

Lost phone reported reactivate sim

Help required

Plans

I'm wondering why there are currently no plan options that have US calling from Canada?  I am a Canadian Snowbird, and I usually have that option to stay in contact with my American friends!!

Three way call not working *AGAIN*

What is causing this, i had it fixed once by messaging a mod, it worked once since then stopped working again today. This is unprofessional and i need a phone plan that does its job.When i do the three way call i can hear the 3rd person i call and th...

Phone functionality.

Why do my incoming calls go directly to voicemail???