Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am attempting to sign up for a plan with Public. Earlier I was able to select my plan, sim option and proceeded to enter my Billing Info. When attempting to complete this step an error was thrown and I was unable to complete Sign Up. When I try to ...
My phone disconnects every call after dialling. Chatbot suggests contacting an agent but cant find where to do that. When i click the link, it takes me to my in box with no way to contact an agent
I noticed that my data speed has been very slow in the past 3 days. I have the 5G plan. What speed am I supposed to get?
Hellowhen I log into my account, it lands on a page asking me to finish setting up my accountI have an account with you I cannot prove past that page to access my account details and to update my account. I’ve been trying this for a week.im currently...
I am using this plan, it is 23/month subscription plan.and I switched to this subscription plan on 18 July, but it renewed on 17 August, and it says it will renew on 16 September?I reported this issue to the agent, she said that I am prepared accoun...
I have an additional 250GB of bonus data, but have used up the regular monthly data allotment so far this month. I received a text stating I’ve used 100% of my data, but when I check the app it still says I cave over 200GB available, but nothing is w...
Hi Customer Service, My number is I was billed twice on July 13th, 16.95 and then again on August 12th for another 16.95Let me know if you can reverse this charge !
Why are vouchers resulting in double taxation? 15 % tax here in NS along with 15% tax from the account itself? This doesn't make any sense.
ive been trying to access my account to change auto renew credit card details but can never access , now im cut off and cant seem to access or even resubscribe , wont l
Hi, to whom it may concern.Fix my charge.I will not be robbed by you.Service providers are not hard to find.
Need to cancel account and port number to new provider. Need help. No agents in this province.
I'm going on a trip to south east asia for 5 months. Leaving end of August 2024. What is best for me to do without any interruption on my smartphone to communicate with families in Canada. Please help. Thank you PM.
Can someone assist me please, I need to change my address
Hi folks. I am frustrated as I can't seem to find out how to connect with a Customer Service Agent. When I click on Customer Service it tells me then I can contact them and when I click on Customer Service it says it is all on line. Can someone pl...
Hi I couldn't do texting with pictures attaching eventhough I have the plan please advise thanks
Hi, I cannot make any calls since this morning, but I can text message. My subscription is good, anyone can help me with this?
I recently moved to another province but every time I try to change my address through the app or web, I get an error. How to proceed?Thanks you.
