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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1025 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29849 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41660 Views
  • 185 replies
  • 29 Bravos

Why is Public Mobiles 5G so bad?

I excitedly upgraded my 4G plan to a 5G plan for better coverage, only to find that it was just the same, or at times worse! Now I am paying more money for a sub par service!  I left Rogers because they were ripping me off.  But now they have some co...

Ell_Smartie23 by Great Neighbour / Super Voisin
  • 1153 Views
  • 7 replies
  • 1 Bravos

Resolved! Unable to contact customer support from a given link

Hi,Recently I purchased a $34 monthly plan and my credit card was debited. I am trying to find the status of my SIM. When I log into my Public Mobile account, it keeps sending me to the"Activation Page" as the system keeps insisting I have not paid f...

Ontariodude by Good Citizen / Bon Citoyen
  • 1615 Views
  • 17 replies
  • 1 Bravos

3G...instead of 4G

Hello.I should already be on the 4G network but my phone shows the only network available with public mobile is 3G?Also, I am paying $39 for 20gbs data...I'd like to get the promotion for $34 but not sure how to...Please advise.Thank youHaralabos (Ro...

Haralabos81 by Great Neighbour / Super Voisin
  • 651 Views
  • 6 replies
  • 0 Bravos

Cancelling

Hello, I’m moving to the UK at the end of this month, is there a way to cancel your plan in advance? I’ve read online that you just remove your payment? That seems weird so wanted to see if anyone can advise. Thanks 

Bdavis_89 by Great Neighbour / Super Voisin
  • 583 Views
  • 5 replies
  • 0 Bravos

Resolved! Zenfone 10 network compatibility

I'm planning to purchase an Asus Zenfone 10 - global version. Will this be fully compatible with the PM network or will I miss out on features such as VoLTE?

666Deicide by Good Citizen / Bon Citoyen
  • 2009 Views
  • 11 replies
  • 0 Bravos

Resolved! Change of number - referral reward

I have a friend that would like to change his number.If he does, will I still receive the $1/month credit as his referral?Will the last 4 digit new number change show up on my account?

BKNS27 by Mayor / Maire
  • 356 Views
  • 2 replies
  • 0 Bravos

Simmons card

I order a new simmer card for a new phone a week ago and has not arrived yet. Who do l contact. Also will the new card use my current phone number. 

Jack1958 by Great Neighbour / Super Voisin
  • 746 Views
  • 9 replies
  • 0 Bravos

Resolved! No network

I am on the Canada USA plan but unable to get cellular data unless connected to wifi? 

CanadaUSA by Great Neighbour / Super Voisin
  • 469 Views
  • 2 replies
  • 0 Bravos

activation difficulty

i have difficulty in activating the sim because i cannot download d public mobile app...in browser i always stuck in payment..and i was charged 2x for the subscriotion i choose..next step wont show up@Agent

payatot by Great Neighbour / Super Voisin
  • 679 Views
  • 7 replies
  • 0 Bravos

Porting my line from Fido

Hello, I ported my line online last night around 20:30 PM EST, I got all the confirmation indicating everything is successful, it is showing the Public e-sim card and Public network on the phone, but the phone can't receive inbound call nor text, it ...

yy118yi by Good Citizen / Bon Citoyen
  • 1146 Views
  • 17 replies
  • 0 Bravos

Refer a friend

Having trouble with my friend putting in my reward code, keeps saying that it’s incorrect. Can anyone tell me how to have my friend enter the code.

Minerboy by Good Citizen / Bon Citoyen
  • 339 Views
  • 3 replies
  • 0 Bravos

Cannot Access My Account

Hello there.When I login to my account verification code is sent to my OLD phone number, so I cannot verify. When I choose 2nd option to send verification to my email, I NEVER receive it.I have access to my email, but Eversafe ID tells me to check my...

daniel43 by Good Citizen / Bon Citoyen
  • 1080 Views
  • 10 replies
  • 0 Bravos

Resolved! How do I switch phones.

Bf got a new phone as the other one died,  how do I transfer his number to new phone 

Mudbug by Good Citizen / Bon Citoyen
  • 580 Views
  • 4 replies
  • 0 Bravos

Resolved! eSim

@CS_Agent Hi, I think I made a mistake when I create my eSim now I might need a new one

Mathieu5 by Great Neighbour / Super Voisin
  • 304 Views
  • 1 replies
  • 0 Bravos

Resolved! Subscription

I was paying by credit cardChanged it to debit card. That now shows as payment method. How do I remove credit card informationThank you so much

CelticBoy by Good Citizen / Bon Citoyen
  • 386 Views
  • 3 replies
  • 0 Bravos

Voicemail messages

Hi! What is the voicemail messages limit with the plan 30Gb - $40mo ? Thanks! 

Marts by Good Citizen / Bon Citoyen
  • 414 Views
  • 2 replies
  • 0 Bravos

Resolved! transfering a phone number to Public

I was trying to transfer my phone number from Bell to Public. I made an error in the IMEI number so the transfer did not go through. How do i go back and correct that error or start again?Thanks, 

2Barnold by Great Neighbour / Super Voisin
  • 488 Views
  • 3 replies
  • 0 Bravos

Resolved! Multiple Duplicate Payments

Hey I got charged 5 extra times for my plan. This is from 2 different credit card statements. Is there any solution other than talking with my bank? Do I wait for an agent to message me back, or is there something I can do on my account?  

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EdmondKuan by Good Citizen / Bon Citoyen
  • 1013 Views
  • 11 replies
  • 0 Bravos

Resolved! Moved & Tax Question

I just moved from the ATL Canada to Ontario. I changed my payment method to the new postal code but it’s still showing ATL Canada tax %. Should I be worried? Did it work?

Hatabi1 by Great Neighbour / Super Voisin
  • 505 Views
  • 3 replies
  • 0 Bravos

Resolved! I lost my sim

I would like to change to an esim, because my device is compatible. I am trying to edit the sim card number on my profile, but its not allowing me to. I am very frustrated. My services are on hold just so you know. Please help me with this. 

Mirabelle85 by Great Neighbour / Super Voisin
  • 596 Views
  • 5 replies
  • 0 Bravos

US Roaming

I purchased the $30 US roaming package in September and while I was in the US I could text and use data but was unable to make voice calls.  I tried re-starting several times with no luck.  I'm heading to the US again Saturday and would like to know ...

hmcpye by Great Neighbour / Super Voisin
  • 730 Views
  • 6 replies
  • 0 Bravos

Help stuck in loop during activation

I seem to be stuck in a loop with the app activating my account and transferring my number. It seems me to a support page and loops back to sign and loop back to support

Rach77 by Great Neighbour / Super Voisin
  • 386 Views
  • 3 replies
  • 1 Bravos

Request for mobile invoice with current residing address

Hi Team,I have been using Public for 2 months now, after moving to Canada.I am in the process to apply for some official documents for which i need proof of address and residency in Ontario.I would need a mobile bill with my current address on it.@CS...

Sheet123 by Great Neighbour / Super Voisin
  • 1071 Views
  • 7 replies
  • 0 Bravos

I cannot sign in. Access myaccount. Phone will not accept APP

I have purchased a new sim card. Paid the fee. Now it wants to load an app to my phone but my phone shows it cannt take that app.I now have 16 windows open.I cannot create a service voucher because I cnnot access my account.I sign in but it wants me ...

guardian by Good Citizen / Bon Citoyen
  • 601 Views
  • 4 replies
  • 0 Bravos

Resolved! Canada US Plan partner in US

Okay, I am in the US and noticed that I can select different providers when roaming here. The choices are A T&T, T-Mobile and Verizon, which has a forbidden attached to it. Any ideas why the Verizon (forbidden) shows that? I have toggled between AT&T...

Winterpeg0 by Good Citizen / Bon Citoyen
  • 597 Views
  • 2 replies
  • 0 Bravos
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