Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How long is a normal response time anyways when private messaging customer service? I’ve waited 18 hrs and submitted two tickets without a response. I just switched to public mobile and have had issues with my SIM card trying to activate and keep ge...
I think somehow I made a mistake. I purchased a 90 day plan because I expect to stay on public mobile. However, I thought I purchased a Canada US plan. Since I can’t make US calls I’m guessing I made a mistake. Is there a 90 day US/CAN and how do...
I ported my number from lucky mobile however the port did.not go.through completely. Said I put in the wrong imed number or something to that regards.so now I have lucky and public mobile with the same number as it shows on my phone. Please help
hi,I got new subscription and added the number to be transferred but still service is not working and phone is not transferred yet.@CS_Agent
I need my puk code I didn’t know what I was doing and now I can’t access my number that was made with this phone shortly after I got it
My old debit card that was attached to my account expired, so I need to add my new card. Problem is every time I try it gives me the error below. It's been almost a week now and I've tried clearing my cookies and just about everything I can think of....
I'm trying to buy some roaming minutes and data as we're leaving the country on Monday morning but the site keeps saying it can't process our transaction right now, please try again later. I've tried it in incognito mode. Same result. Any ideas?Also ...
It seems the questions and answers I need are outdated. What I’d like to know is, once I refer a friend, they put in my code, will I receive a notice that my referral went thru?
So I purchased a SIM card and a $40 plan. It took a week for the card to arrive, and I've been chatting with an agent because I wanted to make good use of the monthly plan but now it's mid-month and I am going away very soon. They won't offer me a re...
Can’t access account and need to update credit card number as my service is on hold. Can’t make or receive calls
Not a question, just wanted to remind everyone that when you switch from 90 day to 30 day plan, you should expect to get x3 the rewards for the first month of the 30 day plan.My example:I switched from the 12GB 120$/90 day plan to 15GB 40$/30 day pla...
We have probably about the cheapest plan on PM (3 yrs now). We call & we text, we don't use any data on the phone. Our Account (Subscription details) mentions "Unlimited International text", which I do not recall seeing before. There is a solid g...
I was refered by my friend, I already input the code of my friend, but we didn't get the points? What do I need to do next？
Hi there. Does anyone know if I can switch my simcard from an S7 to an S20? Thanks
After resetting the data, access to the e-SIM was lost. How to get a QR code again?
I enter the IMEI instead of MEID and number wasn't transfered.Is there someone that can help?@CS_Agent
I will want to order a Uber at Miami Airport. What do I need? Just a roaming data plan? Could I use my free international long distance minutes to order a Uber?
Thanks
I need help to activate my new Sim Card. Help please.
I am trying to activate my SIM card and transfer my number but while I was typing in my information to the public mobile app, it would not allow me to enter my current cell service provider account number. I pressed continue anyway and now I am stuck...
i have trouble logging into my other PM account
Hi, how do I finishing register to an online account. I already created an email user name and password. But how do I finish register an online account to update my credit card as my credit card information expired.
When the iphone number is being acquired for facetime and messages, it takes a very long time. The email address via Telus is acquired almost immediately. So why the long acquisition time?Thanks
I need to get support on multiple data charges on phone, used by my son. The data is unused, and I would like the charges reversed (and data taken back). The chatbot gave me a support ticket link but it did not work.
I have chat with bot and call *611, I can not get a hold with any human. I need the PIN of my SIM card and PUK code, but I not able to submit a ticket , nor reach Moderato or any human.
New payment Information not accepted
Im trying to change my payment cycle because I want my new plan now instead of on the renewal date a week from now. How can I do this, since a week ago I already set it so that the new plan takes effect on my normal renewal date.
I recently transferred my phone to PM, but can’t send/receive messages anymore. I have replied YES to the message from my old provider to transfer the phone and rebooted my phone but still having issue wit messages
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