@CS_Agent

[Mikek1]

Thanks

[softech · Accepted solution]

@Mikek1 

Opening ticketing using Chatbot has been having issue lately, you might get an error message at the step to enter the ticket

Instead,   please open ticket with support by direct message here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Meow]

Go to chatbot and type 'agent'.

Follow prompts, try to create a ticker or contact agent (read what chatbot tells you how to do it). VERY SIMPLE!

[BKNS27]

@Mikek1 

This is a public forum and there are no PM staff on this forum so remove all your personal and SIM information or it will be stolen. Click on reverse V in circle and edit.

PM is an online service so you need to login to your account and disable Subscribe/AutoPay to stop payment and it will be cancelled in 90 days for nonpayment.