Lost E-sim

[Tetiana69]

After resetting the data, access to the e-SIM was lost. How to get a QR code again?

[Tetiana69]

Thanks for your help, but how can I get my number back on E-sim? I don't want to have a new phone number

[BKNS27]

@Tetiana69 

Your QR code is on the welcome to PM email. Just rescan it to your phone and reboot your phone by powering off then back on.

[HALIMACS]

@Tetiana69 

I don’t understand how resetting data would cause a loss of connection to your e-SIM.

Please try rebooting your device and resetting network connections first.

[softech]

@Tetiana69 

did you reset the data or reset your phone? sound like you did a phone reset

for eSIM, if ever it was lost , deleted by mistake or you are changing phone, 

you have to re-buy a new one for $5.  
Yes,  while eSIM is "cool", there are disadvantages as well.  For eSIM, if you have a new phone, or if you ever wipe your phone, you will have to re-buy a new eSIM again.   There is no such problem with Physical sim card.

To rebuy new eSIM, First, download the app on your new phone, click ⊕  or  ⧁  at the bottom left to bring up the menu and go to Subscription & Add-on page, scroll down to the bottom and click Shop SIM Card Now.  You can buy and install eSIM from there