Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I still have data left, phone not stolen etc etc I've checked APN settings, not sure what else to do.
Hi my sim stopped working (tried in different unlocked phone same issue can text but cant receive) . I bought a new sim trying to input it and when I click my email it says oh no there's a problem logout and login again to conti ue
Hey everyone, been a while. So I purchased a used phone and have submitted a ticket to return it. Just got it today and don't like it at all. What are wait times like for Customer a3rvice these days? Next day? Few hours? Thanks in advace Naepalm
I set up an account for my stepmother several months back and she lost her login information. She has since lost her cell phone. I bought her a new used cellphone and will pick up a new sim card from Wal-mart tomorrow. I need to access her PM acco...
I just finished activation and i keep my old phone number. However, my phone is not in service now.
@J_PM Any chance an announcement can be posted about any service issues and expected resolution? For the past few days many customers have been having issues with receiving calls and text, etc. TIA. Edit: The current map only indicates a few outages...
I've been with PM for under a month and for the last few days I am unable to receive and send calls/texts. They have informed me that there are outages.My question is... does this happen a lot, if so how often??? I feel bad because I convinced my mot...
Since two days ago, I can not make a call, It tell me that I have used out my 100 minutes, but I do not use 100 minutes.
Just as it says. I've put my sim in other phones and the problem is the same. Do I need a new sim or is it an issue with PM? Whenever I restart my phone I get a few texts that might trickle in. I have deleted a ton of old messages as well as cleared ...
How do I change what card is charged automatically each month? I have tried to cancel preauthorized payment and add a new card but it keeps defaulting to the old card? I also want to change my plan and don't have any options to do so when I click c...
My son and daughter have had their public mobile accounts for a year without any problems. They signed up when you could get a bonus 3Gb per month so they should be getting 4Gb per month total (plan includes 500Mb + 500Mb for autopay). My daughter go...
Hi i'm on the 15 dollar plan with 250mb, but I do not see it under my plan details and I cannot access it from phone.
will this phone work on Public Mobile?Samsung Galaxy A12 SM-A125F Dual-SIM 128GB ROM + 4GB RAM Factory Unlocked 4G/LTE Smartphone (Black) - International Version?
I ported my number online through pubic mobile from virgin mobile. They still charged me on the next bill and when I called their representative they said Public Mobile has not cancelled the previous line. My new public mobile phone number is working...
You can put me in with the others, restarting my phone, removing Sim, toggling airplane mode on and off. None of that worked. You guys really need to figure this out. I can send a text occasionally but I won't receive any. Like someone else said, 4-...
Hi,II received a new Samsung Galaxy S7 phone and inserted my Public Mobile SIM in it and it does not connect to the network.I have called twice the previous service provider and made sure that the device is unlocked.Can you please help as to what may...
Public Mobile please address why a lot of people can't receive phone calls and texts. Many have left messages on these forums as well as support chats and still no response. We are currently unable to submit a support ticket as its showing an error. ...
Is there is any good new phones we can buy from public? Not used phone or second owner. Neww
Both my hubby and my phone cannot make or receive calls. Text messages are going thru. Does not ring just goes into a dead silence and goes to voicemail. We are in the New Brunswick , Miramichi area. Any outages reported?
I was wondering if I could use an iPhone 11 on a $15 or $20 monthly plan with Public Mobile or if I am required to be on a more expensive plan. Also, how is the Public Mobile coverage around Canada?
I have a very inexpensive plan ($10/mo) which isn't offered any more. It includes 50 outgoing texts/mo, and for the first time I'm reaching this threshold. Is there an add-on I can purchase to increase the amount I can send this month? I can see on...
Hi, I just bought a Samsung galaxy A12 and I often cant get in coming texts and calls. anyone know why?
I see one other person is having the same issue.I can make calls but am unable to receive calls or texts.
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