5G

[Allgone]

 subscription display on 5 g phone S20 5g showing LTE service 

[will13am]

The particular phone that OP is referring to loses the 5G option in the preferred network setting when there's a Public Mobile SIM card in the phone.

[softech]

@Allgone 

some members shared different tricks to get 5G working on it, but use at own risk:

An easier workarund is to  download app NetMonitor as advised by another member

https://productioncommunity.publicmobile.ca/t5/Get-Support/No-5G-service-on-5G-plan-and-5G-phone/m-

A more intense "surgery" would be to update the firmware :

https://productioncommunity.publicmobile.ca/t5/Get-Support/Samsung-s20-5G/m-p/1046009/highlight/true...

[computergeek541]

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@Allgone wrote:

 subscription display on 5 g phone S20 5g showing LTE service 

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While this model is a 5G device, the Canadian verision of this model cannot connect to the 5G netowrk if a Public Mobile SIM card is being used. This is because of the way the device software has been programmed.

[NDesai]

@Allgone Usually, phones are set to automatic network selection. If you are not in a 5G area, your phone might connect to the LTE network by default. Review the network coverage map and see if your phone connects to 5G when you're in 5G coverage area. 

[HALIMACS]

@Allgone 

Can you enter your device's network connections and manually select 5G?