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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! My account

I upgraded my plan lastnight it was $40 for 15gb when it changed it only gave me 5gb for $40 how do I talk to someone

Resolved! Refund add-on

Hi, I would like a refund for wrong add-on.

Activation issue

Hello, I'm trying to activate my SIM card transfering the number from a Bell number. I tried already 4 times and it keeps failing. Alawys on step 3. I tried both with the IMEI and my old provider account number. Can I have any help?

Resolved! Bought ZTE phone March 2022, sometimes no ring tone

Bought ZTE Cymbal2 March 2022. Minor problem such as inside screen show "No service!", not a big deal so I just ignore. We rarely use phone, even rare to get calls. A (very) few times in last year, I noticed that someone called but we did not hear ...

Resolved! iPhone 11 hotspot keeps disconnecting

I recently bought a pre-owned iPhone 11 online with Public two weeks ago. The hotspot connection keeps disconnecting after 5 to 10 minutes. I checked the battery saver and low-data mode are both OFF. I have another iPhone XS and don't have this is...

Resolved! 1 GB data add-on missing

I signed up for public mobile account back in 2019 with $15 monthly plan with 1GB promotional free data add-on, and this month I found my 1GB free add-on data missing…Anyone could help with this issue?Thank you.

Resolved! iPhone 8 warranty

Hi, I’m having problems with the audio of my refurbished IPhone 8 that I purchased with PM last June 2022.it says that there’s a 1 year warranty.How do I proceed to get help to fix the phone or get another one?Also, while it’s getting fixed, do they ...

Resolved! SIM Intermittently Working - How to Replace?

Hello, I think my SIM is getting old or worn out. I've had it through several phones and now, occasionally, my phone will notify me that I don't have a SIM installed. I'll take it out, clean it, and put it back in the phone and it works again - conne...

Resolved! Unchanged speed in new plan

I updated my plan to 4G speed on February 3rd, but my phone still shows 3G speed and there has been no change. What can I do? Additionally, my account was charged the full price at $40 despite the fact that it should have been charged with $7 in re...

Resolved! US add on

I added a US add on from Canada Feb. 17 before my flight on Feb. 18. When I arrived in Denver Feb. 18 I did not get a service. I re booted my phone but still no service so I requested another plan which worked. So I paid for 2 plans when I only need ...

Resolved! Two phones on one email

I want to register a second phone and don't want to use a different email address. Can two phones be put on one account?

Resolved! Not able to login

WIth my same user ID and passowrd, I am not able to login. I even reset it but could not login

2 phones with Public Mobile aren’t making calls

I have unlimited minutes and never had an issue before. My partner is with public mobile too and his phone won’t make calls. I am sending and receiving texts (sms and iPhone) but cannot make or receive calls. I feel like this could be a network issue...

MORE MINUTES - HOW DO I GET MORE?

SIMon told me yesterday this would get me more - it did not. So what did my $5 buy? Canada-wide Talk Booster 500Debit-$5.00Available Funds Balance: $0.00 How do I get more? My $5 back or apply to my account? I only have 9 min left so need to get m...

Resolved! activation

when activating a SIM card do i actually have to make the first payment with a visa debit or credit card? i bough a payment voucher and it wont seem to let me use that to activate the SIM for the first time.

Resolved! Submit a ticket

How do I Submit a ticket.?

Resolved! Connect to network SOS

I bought a used iPhone 13. Usually I buy used iPhone to replace each time and all I have to do is move the SIM card to new one and do the usual stuff to sign in and move to new phone. This time I am stuck in SOS mode. I have done everything SIMon, ap...

Resolved! Fear of losing my grandfathered plan

I got a text from a 5179 number for a $45 20GB targeted deal. I replied "yes" to apply it on next renewal, and I got the confirmation text saying that it will be applied. I mindlessly accepted the offer, with the intention of just canceling it in se...

Resolved! New Connection number porting

Not able to get registered on public network.

Resolved! I have been continuously billed for 5 months despite cancelling my account and living in Australia

Hi there,There doesn't seem to be any way to contact a customer service representative or submit this information via a ticket so I can only post it here.I live in Australia but was in Canada in August/September to visit family. I set up a Public Mo...

Comptes public mobile

Resolved! Us Roaming

Wish to purchase the $30 ..add on.understand that the fee has to be deposited to the account in advance.do I have to add tax to that amount and if so ,how much ?thanks

Resolved! US talk and text add-on

I paid for the US talk & text add-on and have the receipt but it isn't showing up in my account and the funds I paid are showing as a added payment balance. I had no problems adding this before but don't understand why it's not working today

Resolved! Error code 821 during registration.

Error code 821 showed up while registering and also our credit card was charged but the account didn’t get created. How do we contact the moderator? Or who would be able to help out.

Resolved! I referral a friend. I did transfer her phone number from

Fido to Public Mobile and put in the referral code...now Public Mobile said She did not put the referral code...Public Mobile referral scheme just a scam

Resolved! Contact Public to resolve an issue

We need to enter a new credit card number but cannot Logon !!! Help please.

Resolved! Community

My phone was stolen & I can’t remember the email address or password to get access to my account so I can get my number changed to a different phone - anyone had this issue

Resolved! I just signed up, but did not use a promo code I got. How do I use it.

I just signed up and I got a promo code, but after I signed up. Is there any way I can claim it. It is 25.00 for a new customer. The promo code was (referral code removed) is there any way I can get this promo??

Porting

Resolved! cant log in

keeps saying my email or pass is incorrect. Tried resetting it several times....says success but wont let me in !!!

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