Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My data has not been working for the last 2 days now. I am nowhere close to using up my limit. I've restarted my phone and it's still not working
Please be informed that I bought SIM card one week before, and picked a cell number from your public mobile website to activate the SIM. I have found that someone has been using the same number for a long period of time. Why did it happen and How wo...
during the power outage last week I noticed how poor the data quality is that we have at our home with public mobile. How can I check to see that it is in fact public mobile? Is there a speed that I should be receiving? Is there a recommended testi...
Hi Im reativating my phone I need to make sure I can use WiFi calling with pulic Mobile. Can I make sure my account can use wifi calling in the account settings
I am public mobile customer since November 19 2020.My charge wa on Nov 19Now in my charge is April 7 2023This mean my charge have move forward 12 days.This mean I am overcharge.Why is my payment due change.
Im not suprised the PM network works well with my phone, but I just wanted to say, if people have doubts about joing PM because of the great prices, they really are not scaraficing anything. I get decent 4g lte speeds of 70mbps to 90mbps download an...
I cannot access my account (cannot find my username) to reactivate my payment.. Any suggestions?
Can I call back and text back to Canada with The US Roam $30.00 add on
Anyone else have issues with transferring their phone number from bell mobility? I'm trying to join public mobile but when I put in my phone number it's giving me this error "Please enter a valid Canadian phone number" this is and always had been a ...
I can’t get a password reset for my account. I was able to figure out my community username and reset my community password but I can’t log into the main page / my account. I’ve had this account since 2020 it I haven’t used it for sometime. Got a new...
Please how do I see my payment statement for last year January - December 2022? I need it for tax purposes. Thanks
I set up an account associated with my email and purchased a SIM card for my wife and myself. Our phones were bth working fine but the US roaming isn’t working for my wife’s phone. Is the problem that we didn’t set up a separate account for her phone...
I cannot listen to my voicemails, every time I try I'm greeted with "Hi, Public Mobile here, sorry your call cannot be completed as dialed please check the number and try your call again" and then it hangs up.I've tried
I'm going to the us, i only need data, does the us roaming work there? I read voice call won't work well, but how about data?
I tried the SIM card in another phone and I am not able to make out going calls. I am able to receive calls. Text and data are working.Do I need a new SIM card?
3 weeks into a new simcard on an unlocked phone which previously worked with public mobile it will not make outgoing calls. Message 7B1 your phone is not activated on network. Incoming work fine but with no caller ID. Texting works fine.I've restar...
Hi, I was a public mobile customer back in 2017. I was trying to activate a new sim card I purchased ( and port my number from Telus ) -- however I am unable to register my account and resetting my password is also not working. I figure if I can ge...
hi guys! I'm on a Galaxy A03s and for some reason my texts from some people come through with a No subject and it shows the message size and when I click on them to download them they just disappear. Almost all texts are fine except my sister which ...
I have to change my expired credit car for payment, but I keep getting: Oops! Something went wrong, please try again later. But it's been 2 days now and my service has stopped. Any clue what to do?
Hi, I can’t send phone call. Receive phone call, texto, data is ok. Ask for support but never got the call back. Is this happening only to me?thanks
Need to change my carrier provider what to do next ?
I have an S8 and S10+. i went to my S8 that i am giving to another person but all my current data is still on it even though there is no sim card installed.I want to clear all data but worry it will clear my S10+ what is my procedure
Many times not just once but often I have a message that says data is used UP not true and then it won't let me send out pics or do anything data related!!!! I will be getting a new provider if this can't e fixed immediately...next my current serv...
Does anyone know if the new Public points actually restrict the number of RAF points someone can earn? Was a bit curious after seeing the following "You could earn up to 4 points" when trying to find my loyalty date on the Rewards page. Maybe I'm m...
40.00 in my cart and I cant use it
Hi can someone explain the us roaming add on for me?1. under the section it says "for 10 days only" however when u look at the options it says 15 days in brackets so which one is it?2. Also does it activate right away? For example I need it on the 25...
I cannot log into my account associated with phone number. I have reset my password multiple times using a code sent to my mobile phone number above. I would like to change my form of payment as my Credit Card has changed.
bought a voucher yesterday. seems it did not activate for what ever reason. how do i get this looked into as i have not been able to activate my plan,
Public mobile website in the past showed incoming calls whether answered or missedWhere do I find them?
I tried to update my address in my account info. When I went to entre my town the only options are the major cities. I live in Lepreau. When I tried typing it in manually it said invalid city.This is a minor issue nothing urgent but I feel like I sho...
