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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11168 Views
  • 108 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22101 Views
  • 183 replies
  • 24 Bravos

Resolved! Using phone in Portugal

Can I purchase an add on to use my phone in portugalif so how and how much

Fury1 by Great Neighbour / Super Voisin
  • 746 Views
  • 6 replies
  • 1 Bravos

auto pay

my auto pay didn't go thru and my phone was put on hold? 

jeff13 by Great Neighbour / Super Voisin
  • 406 Views
  • 6 replies
  • 0 Bravos

PART 2

I have a number ported which does not get texts, phonecallsdoesnt workmy old number from PM is now closed i have no hotspot i just want a number that works with a phone   

Jenjen78 by Great Neighbour / Super Voisin
  • 373 Views
  • 4 replies
  • 0 Bravos

Resolved! Changing phones

Does anyone know how I can transfer my Public Mobile phone number to another phone? My old phone was lost and I need to activate my number on my ne phone.

gohabsgo by Great Neighbour / Super Voisin
  • 548 Views
  • 3 replies
  • 0 Bravos

Resolved! Slow speed after upgrading plan to 15 gigs.

I used to be on a plan with 2 gigs of data and it was quite fast, faster than my work computer network. I would actively not use the workplace wifi because the speed was faster on my phone. The day I upgraded to the 15 gig data plan I am now getting ...

Ryukin182 by Great Neighbour / Super Voisin
  • 937 Views
  • 14 replies
  • 0 Bravos

Compatible phones

Hi, I am looking at Samsung Galaxy phone. I can't seem to find very many that will work on P.M?I'm looking at the A32 or A52 Galaxy models.Will these work?Thank you

cell1 by Good Citizen / Bon Citoyen
  • 783 Views
  • 8 replies
  • 0 Bravos

Resolved! Canary Islands

I see that Spain in a country included in long distance add on.  Does that include the Canary Islands?  They are not geographically in the country of Spain, but are located off the coast of Africa.  Thanks for the help.  

BPrior by Good Citizen / Bon Citoyen
  • 1253 Views
  • 26 replies
  • 0 Bravos

Resolved! Replying to your reply

Your  email to me said you did not see the $80.48 charge I am enquiring about. Being I cannot reply to your email directly nor can I phone you or have a live online chat  I don’t know what any satisfactory methods there are to communicate. The charge...

Alanhowey by Great Neighbour / Super Voisin
  • 504 Views
  • 7 replies
  • 0 Bravos

Resolved! New customer question - I don't have a phone number, how do I get one?

For all the public mobile links I have accessed to get started, it prompts me for a phone number.  I don't have one. I need one. Specifically, I would like to receive a new phone number, a public mobile plan and purchase a pre-owned phone. The SIMon ...

jolean01 by Great Neighbour / Super Voisin
  • 948 Views
  • 14 replies
  • 0 Bravos

Resolved! data

Why was a lot of my data used when I was on wifi and not online much. over 400 meg at one time.  Not normal. 

LHFisher by Great Neighbour / Super Voisin
  • 705 Views
  • 9 replies
  • 0 Bravos

Resolved! Add Ons Removal

Are add ons like data and long distance permanent additions to your plan or can you remove them?  I expect some long distance to Europe for a couple of months and then it will end.  I do not want the add on if it cannot come off. Also, do unused minu...

BPrior by Good Citizen / Bon Citoyen
  • 552 Views
  • 5 replies
  • 0 Bravos

Umidigi bison wifi hotspot not working

My dad has a umidigi bison with a public mobile sim in it and the wifi hotspot doesn’t work it will show up on other devices and you can connect to it but it won’t have any Internet on it I have an iPhone 8 with public mobile sim and my wifi hotspot ...

Gavin7 by Good Citizen / Bon Citoyen
  • 2372 Views
  • 15 replies
  • 0 Bravos

Resolved! Referral code

What is the referral code everyone is asking about and how does it work, where do I receive one?

frash by Great Neighbour / Super Voisin
  • 680 Views
  • 7 replies
  • 0 Bravos

Resolved! Moving services

I have one of our family phones with public mobile, I’d like to switch everyone, as long as the phone is paid off, we can do that? All iPhones.

frash by Great Neighbour / Super Voisin
  • 502 Views
  • 5 replies
  • 0 Bravos

Data add on

My bank account was charged for two extra 1G Data add ons but they do not show up on my account at all….. help.. 

Resolved! Auto Pay Extra Data

Hi! I've yet to join public mobile, I've been wondering if the bonus data for auto renews every month or if it's only a one time thing. Also if un use data stacks up over the months. And is it possible to add a reference code after my account is made...

Kzule by Great Neighbour / Super Voisin
  • 664 Views
  • 4 replies
  • 1 Bravos

Resolved! Phone talk is not working due to running out of minutes

Hi there, I realized that I have gone through my minutes for the plan a couple of days ago and I was no longer able to make phone calls. I paid my bill which is due on the 3rd of august and it still doesn’t work. I initially intended to pay $5 for an...

Rickyasf by Great Neighbour / Super Voisin
  • 630 Views
  • 6 replies
  • 2 Bravos

Resolved! New phone

how do I register my new phone

Claudebigras by Great Neighbour / Super Voisin
  • 558 Views
  • 5 replies
  • 0 Bravos
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