Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1521 Views
  • 23 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30029 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41841 Views
  • 185 replies
  • 29 Bravos

Resolved! activation not working

I registered and requested phone number transfer from chatr to public mobile 4 days ago.public mobile confirmed the transfer but my phone tells me that the sim card i installed is no supported under the activation policy that is currently assigned by...

judyg1 by Great Neighbour / Super Voisin
  • 663 Views
  • 6 replies
  • 0 Bravos

Resolved! My account was charged for pre-authorized payment

Hi,I paid my last bill payment online on my account but this month it’s automatically charged my credit card as per-authorized payment. Could you revised the payment? I will be out of town so I’m not planning to pay until I return. 

Yycc1023 by Great Neighbour / Super Voisin
  • 1218 Views
  • 6 replies
  • 0 Bravos

Resolved! Paying a deactivated account with Auto renewal

Good dayI just paid on my account because it was automatically deactivated due to no funds. I went on and manually paid the bill. However, the last time I did this the system automatically went in, after the fact, and withdrew the funds AGAIN. I am h...

Mikebuckley by Great Neighbour / Super Voisin
  • 552 Views
  • 4 replies
  • 0 Bravos

Resolved! SIM Activation Page Not Working

I was recently trying to activate a SIM for the last hour or two and when I click on activate SIM it says "oops this page is this page is unavailable or down for maintenance click below to return to the home page" would really help if someone told me...

Chris29 by Great Neighbour / Super Voisin
  • 1050 Views
  • 5 replies
  • 0 Bravos

Resolved! My account page log in

Is my account page down? All I get is an error that saysOops!This page is down or unavailable for maintenance. Click below to return to My Account page.

Charitus by Good Citizen / Bon Citoyen
  • 2373 Views
  • 18 replies
  • 0 Bravos

Resolved! How to force using roaming balance first

So, I have a balance left on the roaming data now that I have returned to town. Is there a way I can use that data first and exhaust it before I dip into my monthly data?

musicollector by Model Citizen / Citoyen Modèle
  • 588 Views
  • 4 replies
  • 1 Bravos

Texting

I cannot receive texts from people other than co-public mobile users

Edward7 by Great Neighbour / Super Voisin
  • 655 Views
  • 7 replies
  • 0 Bravos

Data is not working

Hi there, I have the 250MB data plan ($15/mo), and I am unable to use it.  My usage history on the site for "data" only shows a small amount of data usage for the past 3 days, but none in the 90 days before that (see screenshot below). However, the 2...

CatherineClarke_0-1661131268793.png

US roaming Madison wisconsin

Hi, trying to US roam in Madison Wisconsin and I keep dropping carriers and getting no signal. Is there some trick to make the provider stick? Hate to buy a US sim since I've already paid for US roaming...

guillow by Good Citizen / Bon Citoyen
  • 777 Views
  • 8 replies
  • 0 Bravos

Resolved! referral code - how to make it work?

Hi all, I gave a referral code to a friend who wants to move from Rogers to PM. She already got the PM Chip.How she is going to get her $10 OFF using my code? Thanks

lfdanna by Great Neighbour / Super Voisin
  • 1166 Views
  • 5 replies
  • 0 Bravos

Resolved! I didn’t receive the transfer request SMS please HELP!!

HELLO YESTERDAY I TRANSFERRED MY PUBLIC MOBILE NUMBER TO CHATR MOBILE AND CREATED A NEW ACCOUNT IN CHATR MOBILE AND PAID FOR IT BUT CHATR GAVE ME A TEMPORARY NUMBER UNTILL I RECEIVE THE CONFIRMATION TRANSFER TEXT MESSAGE FROM PUBLIC MOBILE AND THE TH...

Amiraligpt by Great Neighbour / Super Voisin
  • 3070 Views
  • 21 replies
  • 0 Bravos

Resolved! Urgent Want to talk to a customer service support agent

I wanted to talk to a customer service support  in order to re-activate my account suspended for more than a  month  . In 3 days I will lose even the number if do not reactivate in time .  Urgent      

seghier by Great Neighbour / Super Voisin
  • 1016 Views
  • 8 replies
  • 0 Bravos

service

In public mobile down right now?

devbar74 by Good Citizen / Bon Citoyen
  • 1481 Views
  • 14 replies
  • 0 Bravos

Resolved! Sign in rejected

I put my email and passcode into My Account - the screen went blank. Over and over. I went to Help and was told over and over that I needed to change my password. So, I did. The screen still kept going blank after inputting my ID. Finally, I put it i...

LAH56 by Great Neighbour / Super Voisin
  • 1500 Views
  • 14 replies
  • 0 Bravos

Resolved! Multiple mobile phone number

My second number was suspended , and I could not reactivate it .  Because could not access  with my first account used for my first number .  How can I  re-activate it .Must I use another account for my second number ?  Rgds 

seghier by Great Neighbour / Super Voisin
  • 1040 Views
  • 11 replies
  • 0 Bravos

Resolved! 3G to 4G plan change

Hello, I would like to change my plan from 3G to 4G. In my account doesn't show the 4G plans when I choose to change my plan

CCA1441 by Great Neighbour / Super Voisin
  • 638 Views
  • 7 replies
  • 0 Bravos

Resolved! sim card adaptor

I need the sim card adaptor..I want to change phone from s3 to s6 samsu g galaxy but i still want to keep my old phone but before I trim the sim card I want to have the adaptor. whete do i buy the adapter

Resolved! Public mobile

Can't get into my account. So I can continue to have my payments taken automatically out of my credit card. Got an email from public mobile saying I have till the 24 to activate it

Spudwilliams by Great Neighbour / Super Voisin
  • 460 Views
  • 3 replies
  • 0 Bravos

CHANGING TEL NUMBER

DID YOU RECEIVED MY PREVIOUS EMAIL FEW MINUTES AGO? 4.20PM AUGUST 21AUTORIZATION 941165

Resolved! log In issue

Hi I lost my old email password that why I can't  reset my public moble account .My monthly plan finished so how I can pay my monthly pay and what is the way to reset my public mobile account.I already reset by phone now they are asking for email con...

Rejuman by Great Neighbour / Super Voisin
  • 1192 Views
  • 13 replies
  • 0 Bravos

Resolved! looking for site to provide personal info as requested

LAST 4 DIGETS OF CREDIT CARD ........xxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxTICKET ID xxxxxxSERVICE NOT WORKING A2013-D Edit:  Personal information redacted by will13am.  Please do not post personal information in the public forum. Edited by computergeek...

7373-J by Great Neighbour / Super Voisin
  • 683 Views
  • 2 replies
  • 0 Bravos

Resolved! Transferred number

I transferred my number two weeks ago from Lucky Mobile and still can’t send or receive texts or calls from certain people 

JRHArsenault by Good Citizen / Bon Citoyen
  • 1692 Views
  • 18 replies
  • 0 Bravos

Resolved! Please help me understand data usage

Hello,usually I don't use much data but recently I made some video calls with apps like Signal, Viber, Skype etc. when outside (away from my WiFi) and decided to check my data usage and limits. One of the screenshots shows My Account which is the sam...

Screenshot 2022-08-21 at 10-46-00 Public Mobile - My Account.png Screenshot 2022-08-21 at 10-47-10 Public Mobile - My Account.png
RossRoss by Great Citizen / Super Citoyen
  • 1615 Views
  • 14 replies
  • 0 Bravos

Resolved! Need to reactivate a SIM

I have an old SIM.The number is 891223xxxxxxxxxxxxxI need to know if I can reuse it to transfer from my current koodo plan back to public mobile. I want to keep the same phone number. Please respond. Shibly 

rajibshibly by Great Neighbour / Super Voisin
  • 549 Views
  • 3 replies
  • 0 Bravos

Resolved! New $55 20 gig plan

Hey I have some questions for you about this plan:1. Is it only $55 for a limited time (does it go up to a higher price after so many months)2. Can I stay with public mobile's old reward system (which I am currently on) if I switch to this plan?  

Justlikeme by Good Citizen / Bon Citoyen
  • 3014 Views
  • 24 replies
  • 1 Bravos
Need Help? Let's chat.