Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi - I have the standard 20 GB plan. I tried calling a number in the US, and received a voice message that said "sorry, your call cannot be completed as you have used all available minutes". 1: does this standard plan permit me to make ANY calls ...
I got a new credit card and keep getting an error when updating payment information. I go to "manage subscription" and then "manage payment method" and I keep getting an error: OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.I've also tried "ch...
Hi,I have a physical sim card from Virgin which I want to port to an eSIM at Public Mobile. Virign sent me the number authorization message and I replied to it. However, Public Mobile sent a message saying it could not transfer the number due to inco...
Hi Team,Need someone help to fix my issue almost 2 weeks I am struggling to logged in but it’s not sort out yet.. this is very painful.. Could you please or someone help me out on my issue in order to fix. That would be great help for me. thank you
Hey everyone, I was tryna switch to 90 days plan on my renewal. I did select change on next renewal, but It did not switch itself. So I'm still on the 30 days plan, is there anything I can do or I just have to wait till next renewal date?Thank you @
Hi,I purchased a subscription and today received the new SIM card. But after I used the app on my phone to activate, it failed. It says “SUBSCRIPTION NOT ACTIVATED” and to contact a customer support agent. However I’ve been trying both on the app and...
Hi there,I will be travelling to Spain in November, and will need to call the hotel to get access inside while in Spain.Would I be able to make this phone call while in Spain?
I went to change my plan to the 39 dollar(90 day 34) my plan billing dates are September 10-October 10. I am already charged for this time. Will I also be charged for the new plan or will they deduct what I had already paid with current plan?
My son stopped using his phone in April 2023. He decided that he didn't need a phone so we stopped his public mobile plan. that's at least what I thought until I realize that this was never actioned and payments are still being perceived from my bank...
Hi Community,I have just purchased a sim card, which came in the mail, and now trying to activate.I can sign in to my account and it brings me to a page that says continue activation.when i click the button a new window opens and asks me to sign in.I...
Hello, I'm logged in but I can no longer see the details of my current package like I used to, the only way I can see just a few details is if I try to change the plan. Yet it gives me very limited details of my current plan.I have the old 4g 40gb US...
@CS_Agent I've answered YES to the message that requires my approval to transfer my number to Public Mobile on Monday. But so far, my number has not been transferred over.
Hello, I’m a new customer! When I signed up for your 3 month subscription my card was charged twice. I’m wondering if the overcharge can be refunded to me or what my options are? thanks in advance!
hi how can i get access to my acct. my phlone was siezed for an investigation, it had all my emails and all the emails associated were used fofrothers in 2 factor as well as my cell number was associated with 2 factor and in return the same was used...
I have unlimited international texting included with my package. I am traveling to US next week. Can I text to and from US with that package? I understand that I can text internationally if I am home in Canada, but what if I am in US, can i text ...
I subscribed yesterday and received an email confirming that my phone number will be transferred within hours. I signed into the app today and am supposed to be receiving a code to my phone, which never comes. My phone shows that the Public Mobile eS...
Hi. I know PM does not offer WiFi calling, so this is just another avenue to let them know this is a highly requested featureEven better if it could be used outside Cda/US. Setting up WiFi calling for use outside of Cda would have to be way easier a...
Hi. I just signed up for a 40GB Canada/US Data plan. I just want to confirm when I drive across the border tomorrow for 2 weeks I wont have to worry about anything. My data, and my text will still work? I wont be worrying about roaming charges?...
I would like to change my subscription plan to the Canada-US plan but when I click on change subscription, only three plans are showing and the Canada-US plan is not showing. How can this be corrected?
Hi,I need assistance right away please. My data isn’t working. I have a lot of data left on my plan and for some strange reason it is not working since two hours ago. This is inconveniencing me greatly as I need my data in order to work. Kindly assis...
My activation failed during signup for service with error code 820. What is this error code?Now when I log in I am immediately directed to complete activation BUT that results in being asked to login in a second time AND the second login always fails...
@CS_Agent My account tells me that I've used all my minutes, but I don't even have a minuted plan and it's supposed to have unlimited long distance calling in Canada. Can I get a hand?
