Community

Resolved! why I don't receive my loyalty rewards after plan renewal

Hi, I received a message on Jul3 that I'll receive $ 1 every 30 days on loyalty reward  from Aug payment because I am successfully renew my plan.  On Aug 28, you still deducted 14.56 by auto pay instead of $13.44.  Please let me know why. Thank you.

Resolved! Forgotten 4 digit passcode - how do I retrieve or reset it?

Hello. I wanted to buy an add-on after running out of data this month, but get asked for a passcode which I can't remember. I can't find out how to retrieve or reset it, but it looks like I need the help of a moderator by posting here. Help! Assuming...

Resolved! Changing info on account

I have had a public mobile account for a few years and never thought to change information on account when I moved. My credit card expired and was issued a new card. Public mobile needs the new expiry date but when I went to sign in I can't remember ...

Resolved! Call forwarding from area with no PM coverage or rouming

HelloI'm travelling with my PM phone at Dominican Republic.Currently there is no possibility to purchase add-on for roaming to set call forwarding directly from the phone.Is there any possibility to set call forwarding to other Canadian number?  Than...

Resolved! In-Canada Data Add-ons

If I purchase an in-Canada data add-on (e.g.,$5 for 200Mb) is any unused balance for the period carried forward to future periods. I note that this is the case for in-Canada long distance add-ons?

Resolved! Locked out of my account

Hello, I was locked out of my self serve account because I forgot my password and exceeded the number of attempts to sign in. I keep getting a message to contact public mobile when I opt for password reset. How can I contact them? Thanks

Resolved! Lost my phone and activated a new number but need help transferring my money from the other account

Resolved! Porting out

Hello, I need to change providers (NOT my choice). Yesterday I signed up with the new provider and attempted to port my number. I have not yet received the text from PM. How long will it take to get the text? Thanks 

Resolved! Can't activate two SIM cards on same account?

Hey I'm looking to get a second Public Mobile account going for another phone I'd like to pay for. It seems like I have to create a brand new account with a brand new email in order to be able to do this? Once doing so, can I use the same credit card...

Resolved! can't make outgoing long distance call but on unlimted plan

My kids have only had their number for a couple of weeks and are on the unlimited canada wide long distance. They have been unable to make long distances from outside their local area and get a recording to say that they could be charged long distanc...

Resolved! 611

I dont know my password to 611 how do I reset it?

Resolved! I received spam mail from user Nataliebest

Nataliebest 7 hours ago Raise your income in just a week! Ensure how it's easy when you start this, but the possibilities are limitless!Hello! I hope you have a great day!   Do you want to make more than $5,000 per week?   Rush to jump at the impress...

Resolved! data usage

I have been using my phone for talking only but data time is getting used every day, anywhere from 2 to 42 megs per day.  Where are my megs going?

Resolved! Transferring add-ons

Hi,If I accidentally activated one add-on instead of another one by mistake as all these are closely packed in the site structure, how can I transfer them?For example, if I activated a Phillipines calling add-on instead of an Indian one, how can I ca...