Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I see this has been asked in the past but I only see the resolution to get a refund. I’d like to — no have to call the uk- I’ve added the extra minutes but am unable to call I keep getting 8uv1 - your call cannot be completed as dialed. How do I...
it's been 5 business days since ordering my sim card online for Nova Scotia Canada...any idea on expected timelines so I can initiate service as a new customer??
I have a receipt for purchased add on but it isn’t activating.
When I try to connect on my phone I put my email and password and it immediately goes to a page expired. When I do it on my computer 80% of the time it goes to a permanent loading screen and 15% of time it gets through but then wants to check if it's...
I have a Samsung Galaxy S20 FE 5G.Trying to Access WI-FI Calling feature, but no luck.. Does not come up anywhere.Is it My phone or Plan?Thank you
I’m trying to upgrade my plan on my phone but when I try to log into my account, it keeps saying that either email or password is incorrect. I’ve been locked out several times and attempted to reset password with no luck.
Can someone please tell me when the maintenance is gonna be done by for today? I tried messaging CS_Agent but that account profile hasn't been online since last year. I unable to pay for my phone plan because of this maintenance going on so I need to...
Trying to active phone but oops comes up when trying to renew
Hi who should I contact to reactivate my old number which is out of service now because of disuse.
I tried to sign into my account, but I was taken to an error page. I click on "Go to My Account Page" and the same error page appears. Site need maintenance? I saw another thread that mentioned turning off ad blocker for the website. I tried that and...
I never called 1 (548) 900-0062, but there are many outgoing calls to 1 (548) 900-0062 with duration 0:00. Any idea?
Hlo,I forget that I which email address I registered my account. Now I need to change payment method but it still not open and I don't
HiI am travelling to Jordan. Can I purchase a roaming add on in that country?
I am going to get a new phone. Do I need a new SIM card or can I use the one that’s in my old phone?
just wanted to update the community with the new plans in our self serve accounts 4g lte$40/10gb$50/20gb$65/30gbim surprised pm hasn't decided to compete with any US calling options like lucky and chatr have or update their 3g speed to 10mbps(chatr)....
Not receiving any texts from anybody , is this normal people are getting my texts but I’m not getting any texts back
Hello,I was out of the country going through some personal issues and didn't really focus on the 90-day expiry period. I now realize that my account expired 10 days ago, and I cant seem to log in. I tried asking for a confirmation code when I clicked...
Hey Guys,Just wanted to know if I could get a Canadian sim card for absolutely free. And by that I mean CAD $0.Would it be possible to waive off the CAD $5.Any help would be appreciatedThanks Guys
Hello, My phone has been acting up. No body is able to call me (the call just doesn't go through) and when I try to call anyone I receive 6UM1 error unless I enter a 1 before their 10 digit phone number. I have tried all the troubleshooting steps eve...
I have a 15 GB plan and am well aware when I use a lot of data and will either go over or come close by the end of the cycle period, which rarely happens. However, my current cycle began and 2 days later I am at usage of over 7GB. I did a trial and e...
Could you please tell me my account number for xxxxxxx?
Hello, we are trying to change the credit card information on our accounts. The problem is my wifes email on her account is unknown I have already corrected the information under my name. We can not log into the account to change the payment inform...
activate new account new sim card with voucher
All of my calls are cutting off after a few minutes. At first I thought it related to my speaker on my iphone but it cuts off even if I am not using.Does not cut calls I make over fb?Any ideas are welcome.Thank you
I have a new phone. Is there a way to get the text messages from my old phone without my old sim card?
I just joined Public Mobile with a referral from a friend but didn’t have their referral code.I now have their code, would I be able to give th
If you log into your account and view your data usage history, should it add up to what you have currently used?
Is there a way to get a refund, when I’ve changed plans literally today? The Public Mobile site was down yesterday, so I couldn’t cancel it in time, and now I was hoping to get my money back, cause I’m no longer using public mobile!
I can't call anyone on my contact list or thru the keypad and people can't call me. This seems to be a problem since the VoLTE started
