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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Will my rewards disappear ?

Hi,I would like to change my current $15 plan to a $25 one and I wonder if my accumulated rewards ($4) will disappear if I do ? Thanks

Voicemail- No Visual Notifications

Does anyone know what I need to do to get some kind of visual notification/ flag when I have a Voice Mail Message? Currently, in order to know if I have a voice message, I need to actually check my voicemail if there are any new messages. This is qui...

Phone not working

My phone keeps saying I’m out of minutes but I have unlimited calls please fix no phone is really annoying

Resolved! change account email address

how do I change my account email address

Resolved! Lost out on bonus?

We were unaware that the credit card associated with our daughter's account had expired, and didn't notice until a few days ago that her mobile service had been suspended since about July 17th (clearly, she doesn't use it much). QUESTION 1: Would it...

Charged for upgraded plan, but still on old plan

About 2 weeks ago, I decided I want to upgrade my plan for the upcoming month, that would start on August 3rd. Well on the 2nd I got charged the correct amount for the new plan, but my dashboard is showing that I'm still on the $15 plan despite bein...

Resolved! suspension

They have suspended my acct....have been on direct debit for 5 years...payment due today...lots of $$$$ in account. Why cut off...how the hell do you talk to a human with this company???????

text messages

Just recently both our andriod phones started receving some messages that don't download. We get a message saying tap to download. When we tap to download it starting cycling but nothing happens. It's happening on both phones so I presume Public mobi...

Resolved! Transfering my plan

Hello,I have recently lost my phone and I already bought a new one. I have a spare SIM card from when I ordored my last one. I just want to cancel the first one (the one that I lost) and activate the new one on my new phone in order to stay on my pla...

Resolved! Promotional codes

My sister is joining Public mobile. What is the best promotional code out there right now?

Resolved! Resetting my PIN

My husband passed away recenty and I don't know the password that went with the email address associated with my account. My voice and text messages are asking me for a PIN and I don't know how to get one. I can't access my online information as it...

Resolved! BONUS INT'L MINUTES

Over the last years, I have received a lot of bonus INT'L minutes. However, I don't use them. Can I somehow transfer them to my dad who uses them?

Data usage

I switched mid cycle to 4G upgraded my data amount etc …. I just got a notification I have used 75% and only have 1.75G left out of 14G Never in my life have I used even half that much in a billing cycle. Something is very wrong ! help please.

Add plan

My child has a public mobile SIM card. We would purchase a plan every month at Walmart. Walmart no longer sells. How can we add funds for his monthly use?

pictures won't download in text

i have changed all the apn settings to the ones i found in this community and i still can't get my pictures to download in text. i have a blackview a80 plus phone. what else could i do?

Data won't work and my new month plan just started

So I'm not sure exactly what happened but my new month plan just started on the 1st of August so far I have only used 0.48 GB of my 3 GB data plan and now it won't let me access it can somebody please help me troubleshoot this or have a public mobile...

Resolved! To create a myaccount

I have to make a payment to keep my account active.Unable to create my account. I am frustrated and going in circles.How do I create my account to pay my bills

Resolved! Why I still get 3G speed on 4G plan?

Today is start day of my new 4G plan.I just upgraded to the 4Gb on 4G speed from 5Gb on 3G speed, but I still feel the same old 3G speed and I still see the 3G icon every now and then.Note: I already restarted my phone

Resolved! Issue with plan renewal and options

Hello, it's weird what's happening with my plan. Today August 4th, it's the renewal of my 1GB data plan per month. I just received a text message telling me that I already have 75% of the data consumed!!! I looked on the portal and it tells me 1024.0...

email address

I have forgotten the email address i used to sign into public mobile. How can i change my email address?

Resolved! I paid for data twice and the system keeps giving me US minutes

I spent 30 dollars so far on data add ons just to find out the system is glitching and giving me US minutes and text which I already have. This is outrageous.

Connection issue

When I am on the phone I am unable to use any apps that use data or send texts.

Resolved! cannot seem yo log in and connect to submit a ticket

why am i being toldlog in error when i try to submit a ticket cannot recieve an SMS message and would not acc

Resolved! Update Credit card info

I updated my credit, card now my Autopay does not recognize my new card. How do I fix this so my account is not on hold and phone will work?

Outgoing texts not being received

Hi there! It seems that my outgoing texts are not being received. I am not getting bounce back messages. Any thoughts?

Resolved! I have the $25 plan. Are incoming calls from the US free to receive?

Hello there, I have the $25 plan. Are incoming calls from the US free to receive? Thanks ! Best Regards, John Diu

Suspended Account

I recently updated my credit card on my account, and set up autopay (which ive been doing for years)I got a text saying I didn't have enough funds in my account to renew, I checked my account and double checked that I had the correct credit card info...

Resolved! Lost sim card

I lost my SIM card and I have an active plan. What should I do?

US Roaming

says page not found when try to shop for addonshow can I add US roaming?Thank you

Resolved! I need to update credit card information

I was a victim of fraud and I had to cancel my credit card. So I need to update my information with you guys, so can continue service with you. Hopefully someone can help me out . thanks

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