Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My account have been locked out due the too many times tries to login. What should I do?
hi, I heard that you can suspend the cell phone account for 3 month(or 2 month) while keep the phone numbers and have the cell phone bill start charge on the 3rd month. thank you very much.
Hi,I am unable to make outgoing calls for certain numbers especially toll free numbers and public authority numbers. I have done following so far couple of times but did not work.1) Switch off the phone and restarted2) Tried airplan mode3) change net...
I am in the US and close to using up my 3GB of data from the add on and I will be here for a few more days. How can I add more data or can you only use one add on? I need data for driving purposes so this really sucks.
Just wondering if there is a moderator out there who can unlock my phone. I purchased another and would like my old one unlocked. Thanks.
The usage summary shows I have used a substantial 2.33 gigabytes of data while the day-by-day usage shows a total of only 240.48 megabytes in this billing cycle. The latter is typically what I experience as a low usage user. I am troubled by this ine...
My number is attached as a 2nd factor authentication for many important accounts. I need this number back...
Account says active but won’t use any data so when out of wifi nothing will go through.
Hello,As shown in the below information, I still have 257 mins left for my long-distance call. When I tried to call a long distance, I am getting rejected. Would you please fix this issue for me. Below is information copied from my account:"500 mins5...
I need to submit a ticket as I can't log into my account. I did try to reset my password and it said it was successful. However, when I try to log back in, it says email and/or password does not match. Now I am locked out (for 3 hours??). My credit c...
I just noticed this this month. Usually I get a reminder a few days in advance to ensure that I have enough funds to cover my next month's payment. I'm on auto-pay. So usually after I get this message, I go into my account and check my balance. I...
Hello there,I am leaving Canada to Jordan for a vacation. How can I keep receiving texts or calls while I am outside Canada?Your help is appreciated!
Australia my buddy called me, but I want the ability to call him back. A single number. Can I add one number to the plan? If not, where do I request the feature? your friend, JB81
Hello... I am having problems signing into my Self-Serve account. This seems to be an ongoing problem with my account as I can see from the message history. I have tried to reset the password a number of times but keep getting a message telling me ...
My phone is receiving calls from two numbers (very similar with only 1 number different). How do I correct?
HI,I'm a foreign traveller and just bought on line a SIM Card at Public Mobile.The shopping page informed a shipping delay of 2-business days, so I confirmed my order.Then I received a confirmation email stating that the delivery would take 5 to 10 b...
Hello,When making a phone call, my phone number is not displayed.
Password changed successfully in MY Profile, but can't log in
I bought 15 day US roaming package and I am in NJ now. I can make calls but data roaming is not working. Anybody help?
Why am I unable to access *611
Have had the same sim card for years and never had problems but the last 4 days I’ve had no service and its showing SOS only. I also can’t log into my account, keeps showing an error even when trying to reset password
I lost my phone would like to cancel monthly payment
Hi guys, I activated a friend of mines phone to public mobile last week. He switched his number From Bell. Now when caller A tried to call the new added account all that happens is he get the 1UT1 message of the caller is unavailable. He is sitting a...
Hello,I input my new sim card number into the change sim card number section and press save changes but it doesn't save and just deletes all the numbers I put in back to all zeros.
I’m trying to add my phone number. Going around in circles. Can’t verify my account. Resetting password. Still doesn’t work. Help.
