Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I have tried repeatedly to cancel my subscription. I have spent hours, trying to find every way to do so. When I sign into my account I only get a view of useage, and payments. There is no manage payment tab, I thought I had had it fixed last month, ...
For the last week I've noticed that connecting to and using the Voicemail system is quite slow and delayed responses.Usually it's quite snappy.Anyone else noticing this? (Hamilton, Ontario area for reference)
almost one month already each calls is dropped I disconnected sim clean it up, Toggle Air-mode, restarted many times -no bueno,,what to do Please help asap!!
Hi,I didn't realize that my new phone uses eSIM instead of a physical SIM card so now my payment card and all my information are connected to an account I can't access.I bought a physical SIM card, activated the SIM card, and chose a new number. I di...
How does my 1Gb of data go by so fast when I hardly ever used. Only sent a few Snaps on snapchat and it's already done. All answers are very much appreciated!
I currently have loyalty credit and subscription credit on my account being an old public mobile cust. If I do switch to a newer plan (upgrading to a bigger plan), I believe my old reward system stays right? I get to keep the loyalty credit for an ex...
I tried to log in and said (1) my password/email didn't match. Odd, because I use a password manager. I changed the password and logged in. (2) Logos and images are broken/missing, buttons have no text, site is mostly non-navigable. I try logging usi...
I tried to activate e-sim on mobile, but it didn't work. Screen showed that I need to contact customer care for refund. Can you please process the refund
hey everyone,I have a network issue.Basically whenever there's a power outage, I lose cellular signal. This has been going on for a long time, and affects 3 other Public Mobile clients, and 1 Virgin client.My husband on Rogers though, is not affected...
I'm currently on the $15 plan, but am going on a trip this weekend and likely won't have wifi. I'm curious if I can switch to a more expensive plan with more GBs of data just for this weekend, and then switch back to the $15 plan after it expires. I ...
Just recently transfered to Public Mobile, I am using an eSim. I can't receive inbound calls from family members and I have not been receiving 2FA texts through Google, etc. Can someone help me fix this ASAP?Thanks!
I am suddenly unable to call my son's phone (we both on Public). It says "call can't be placed because US roaming no add on". We are both local Toronto phones. This just started today. Please help!!!
Hello. I just transferred number to Public 5G plan and walked around outside but was only getting LTE or LTE+ showing up on network bar on top of my cellphone, and 5G doesnt show up. I literally bought my new phone that came out less than a month ago...
Hey all!For context, I'm on an iPhone 6, OS 12.5.7I just locked into a 90-day subscription plan and have a physical sim card en route. Public Mobile says activation has to be done through the app, but when I hit the log in button I only ever get to a...
I recently switched from Public Mobile to Telus. I need to download my bill history for the last few months, but since I'm no longer a customer the system won't let me log in. When I try to log into public mobile, the system knows I had an account an...
Hi, I would like to add a subscription to my account not change my current subscription but the user interface makes it impossible. How is this accomplished?
Is the flash sale for $39 at 4G and I think it’s 30 GB is that for per month you get 30 GB for three months? or is the 30 or 20 GB and not sure right now for the whole 90 days? And is this promotion only for 90 days or can I keep it?
I got a regular SIM. Am I able to get a 5G/4G plan?! Or will I need to get an eSIM to get a 5G/4G plan?!?! I think I can with a reg SIM but I'm not 100% sure! Help! Please and thank you!
So I have an exchange student at my house and I helped him sign up for a public mobile accout since I had an extra sim card from when I set up my kids... Unfortunately I was having trouble finishing the activation because I didn't see the part about ...
@CS_Agent I purchased 300 international minutes and 100 Philippine long-distance minutes but was not able to use them. Can I have these add-ons removed and get a refund?
I gave the wrong MEID number on my new phone and recieved a message that Public Mobile is unable to transfer my number. How do I send the correct MEID number?
No red dot on phone or voicemail symbol on Iphone 10. Worked with previous provider. tried toggling badges in settings/phone/notifications etc.Can't get chatbot to work or response from CS_Agent.Help
