Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi everyone.I have recently setup accounts for my kids, and was wondering if there is a way to avoid having my credit card saved into the payment section of the account. I doubt it would happen, but just in case, maybe one of my kids will start addi...
I had trouble to see that option. I want to activate the new $34/90 days plan now, instead I selected by the end of the bill period. I no longer seeing that option.Thanks
I’ve been trying to get support on a billing question for 45 minutes , be damnedif I can figure out HOW ! Is there any phone #s I can call ? Or do I have to cancel my service and go to another carrier ? lol lol
hi there, I am unable to cancel my partner's public mobile service because she left canada and now cannot receive the verification code to enter the account and cancel it. Can anyone help? I already got charged a second time when I wanted to have ca...
I have been a customer for about an hour now and im already losing my mind. I thought this would be easy but its anything but. The website keeps telling me it has customer support agents but im yet to get a hold of one and the AI they use is a cycle ...
I currently am a PM subscriber using an eSIM as well as subscribed to another service using a SIM. I don't need the two numbers/accounts anymore, so I want to bring over my old number from the other service to PM, and 'cancel' my current PM number to...
I paid for a plan and went through the steps successfully to get my esim set up. A few hours later I get the following message:“Hey, it's Public Mobile. We're having trouble transferring your number, looks like the information collected was incorrect...
What a joke this company is, you can’t speak to an actual human, can’t get access to this “live support” payment vouchers don’t work. Don’t bother with public mobile, huge waste of time and money
Switched from virgin mobile prepaid to PM last week and can’t receive calls or texts only from selected numbers of different carriers, their calls go straight to voicemail and I don’t receive any notifications saying I missed a call or text
hi ,i would like help for this matter :my history usage is 144 mb on 5th of september and 299 mb on the 6th of september. that ad up to 443 mb. i have 250 mb data with my plan.i should be in the minus but i still have 72 mb for this cycle. my cycle ...
I have tried repeatedly to cancel my subscription. I have spent hours, trying to find every way to do so. When I sign into my account I only get a view of useage, and payments. There is no manage payment tab, I thought I had had it fixed last month, ...
For the last week I've noticed that connecting to and using the Voicemail system is quite slow and delayed responses.Usually it's quite snappy.Anyone else noticing this? (Hamilton, Ontario area for reference)
almost one month already each calls is dropped I disconnected sim clean it up, Toggle Air-mode, restarted many times -no bueno,,what to do Please help asap!!
Hi,I didn't realize that my new phone uses eSIM instead of a physical SIM card so now my payment card and all my information are connected to an account I can't access.I bought a physical SIM card, activated the SIM card, and chose a new number. I di...
How does my 1Gb of data go by so fast when I hardly ever used. Only sent a few Snaps on snapchat and it's already done. All answers are very much appreciated!
I currently have loyalty credit and subscription credit on my account being an old public mobile cust. If I do switch to a newer plan (upgrading to a bigger plan), I believe my old reward system stays right? I get to keep the loyalty credit for an ex...
I tried to log in and said (1) my password/email didn't match. Odd, because I use a password manager. I changed the password and logged in. (2) Logos and images are broken/missing, buttons have no text, site is mostly non-navigable. I try logging usi...
I tried to activate e-sim on mobile, but it didn't work. Screen showed that I need to contact customer care for refund. Can you please process the refund
hey everyone,I have a network issue.Basically whenever there's a power outage, I lose cellular signal. This has been going on for a long time, and affects 3 other Public Mobile clients, and 1 Virgin client.My husband on Rogers though, is not affected...
I'm currently on the $15 plan, but am going on a trip this weekend and likely won't have wifi. I'm curious if I can switch to a more expensive plan with more GBs of data just for this weekend, and then switch back to the $15 plan after it expires. I ...
Just recently transfered to Public Mobile, I am using an eSim. I can't receive inbound calls from family members and I have not been receiving 2FA texts through Google, etc. Can someone help me fix this ASAP?Thanks!
I am suddenly unable to call my son's phone (we both on Public). It says "call can't be placed because US roaming no add on". We are both local Toronto phones. This just started today. Please help!!!
Hello. I just transferred number to Public 5G plan and walked around outside but was only getting LTE or LTE+ showing up on network bar on top of my cellphone, and 5G doesnt show up. I literally bought my new phone that came out less than a month ago...
