Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
when i login and click resume activation it just takes me to a new login page, but when i enter the same email and password i used to login previously it just says email and password doesn't match, i've tried many times and i know that i'm not puttin...
Just renewed, paid for 40G data. Plus I have 900 add on left. Can not access it. I had zero issues prior to payment. Can my data be activated please.Thank you
I'm unable to activate esim on iphone 11 when porting from freedom to public mobile. Also getting an error when trying to submit a ticket. any help will be appreciated as freedom has cancelled the service already and now i can't use my phone
Where is my account number found on the app or the website. Or you can just tell me it
I have a sim on another account that is no longer working and I can't sign into that account because I can't retrieve the code being sent to my phone because the SIM isn't working. Can someone reach out to me to get this resolved?
My subscription was supposed to change from 10g to 40g on my renewal date Sept 1 but it didn't. My payment came out yesterday and I'm worried if I renew it now I'll get charged twice.
Although I have my phone working and I have a login, a password that works, when I login, the system ask me to "Resume Activation" and that's it. My SIM card was activated 2 years ago!I don't know what to do. I cannot send a private message to an age...
Like many others, I received a text offer to switch plans. I have saved a lot of the Christmas gift add-ons Public Mobile has provided us over the last couple years. My understanding is that you lose purchased add-on data when you switch plans. Woul...
Hi, I recently switched to the $39 20gb deal a few days ago but I didnt seem to notice the extra incentive of $34 if I chose a 90 day period. I tried to change it myself but I cant seem to even find the promo in my change plans page. Can someone he...
How do I get uk/Scotland data roaming...going on a w wk trip
I already have over 1GB data. Our Internet at home is dead for few days. I work from home. I can manage (coffee shope/family houses etc) but work suggested I buy data and they will cover it. So I just paid $33.90 for 3GB and it says 30 days only ?!!?...
Hello, I have been a PM user for years and always had issues with my account. I am trying to login on the new portal and it is not loading the page. It logs in successfully, but just says "Good Morning {name}". It tries to load the page: https://myac...
I just joined Public Mobile and completed the steps to activate my subscription plan on my phone. However, when I tried to log into my account on my PC, it kept bugging out saying that my email and password do not match even though I entered both per...
Hello guys, Quick question please. I signed up to public mobile some months ago but was never able to use the line. The phone appeared incompatible. Today I got a new sim and registered again and paid the initial subscription. But then at the last mo...
I’m getting really fed up it won’t load the voucher I bought saying it’s invalid or already been used. Though I look at payment history and it shows my $40 top up. I go to use the funds available and it won’t work. Account still suspended!!!! Very an...
I was suppose to sign up for $34 for 90 days subscription, however i got charged for $39+$102..Can i please get a refund on $39.
How can I get refunded as I was charged twice for the subscription I chose?
Hello, I have a 15$ plan now trying to change plan with 40$ , each time I try ask me to add payment methods and details ( it’s already added ) but even I enter it says opps there is a problem. Why it’s not allowing me to change my plan ? Could you ...
Hi,I wrongly paid one month subscription, 2-3 hours later paid 3 month's subscription to get the discount of $39.00 plan (of flash sale toady).Is there any way I can expect 1st payment's refund, please let me know.Thanks,Hasnaen Syed
Has anyone used an Airalo esim on their phone when travelling in the States?How was your experience? Are there any special requirements with a Public Mobile service?
Hi, 5 hours passed, old provided advised they have approved the transfer of the old number, but my phone still showing SOS only. No signal no connection. Please help. I have used e sim before, on setting- cell . It will asked me to choose the e SIM c...
I set up 2 Esim by mistake , how the heck do I reach a customer service advisor to refund me? Did I make a mistake changing to a company that does not have anyone to talk to?
I got an offer a few days ago via text ($35 per month 20gb 4G). I accepted the offer and got a text back saying I will be subscribed to same at next renewal. Renewal day is today (Sept 1), and my old plan was renewed for another month.How can I get t...
I noticed that upon switching to a 4G/LTE phone plan with Public that my service reception has been consistently 1-2 bars compared the signal strength prior to the plan change of average 3-4 bars. I have screenshots showing signal strength taken from...
Hello, I bought 3GB data add-ons and have not used them for a few days it shows the 3GB data is used up. I don't feel it is right to download the usage history. The total usage sum up is 787MB. Why it shows the 3GB data add-on is used up? How to fi...
Hi guys,I transferred my number to Public Mobile today with the $40/30GB flash sale plan.I wonder how long I can use this plan, is there a time limit or I can use this plan forever?Thank you so much for your help.Xiaolei
Is there a TELUS problem which requires US roaming fees at this time for calling a Yukon phone number that is also registered with Public MOBILE.
Hi, the current subscription I have is the $23.00/month one with 1GB Data at 3G speed. On the plan, it says it has unlimited Canada-wide minutes and messaging plus unlimited international text and picture messaging. I bought the subscription in B.C.,...
I just joined Public mobile and i want to keep my number so when I tried transferring my number, it said it could take 5 hours but i ended up getting a different number and when i try entering my old number, it says it will send a verification code w...
As indicated in the subject line, I am having trouble getting my eSIM activated on my iPhone. My old carrier, Freedom has already deactivated my old SIM card. Please help get me active on Public Mobile, all I have right now is SOS. thanks,Bee27
