Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
HiCan anyone advise what steps I should take to port in my Landline number to my Public mobile cell. I am not seeing anywhere on the website to help with this.Thanks Peppis
I am unable to activate/reactivate my account after I login as the system wants me to relogin but gives me a message that the userID and password do not match. sending a direct message does not work. and neither does the request for a service ticket....
When I am in the usa, can I text, talk, use data with this plan
Hi,I am unable to complete my activation since my phone does not support eSIM. The plan is purchased and I now have a physical SIM card. Any help from an Agent would be appreciated.
How come it wont let me switch from the $45 40 gig can plan to the $50 cdn/us plan ? Its not showing up when I try to switch plans .
I was registered for a package 20 GB with 4G speed at a cost of 35 /month. Last day I saw they said It's 39/month I need to know what offer will I get?
Hello,I'm needing to change my payment info, but it won't process through for some reason. I need help please.
Hi Everyone:Have been on the plan for 3 days, everything working great. Checked by download speed at home and got about 277MBPS on 5G which is great. Question: What happens when and if I use up all of the 40GB 5Gin the month? I can't see that happeni...
Hi,I have not received a welcome email
Hi everyone,As the subject title says, I have been unable to send green text messages but I am able to receive them. I can call, use my 5G data, and send blue texts, but no luck sending green texts. Does anyone have any advice on how to fix this issu...
Hi, got a message from Public Mobile saying:"Starting in early 2024, your existing device will no longer support picture and group messaging functionality (MMS) due to a service up-date, and a new device is required."I have a Samsung Galaxy S8 Active...
Hi, I need to talk to a human please how can I contact someone This is a very specific problem that I can't find a solution for. I purchased the sim to come to Canada and I forgot to cancel the line when I didn't need it anymore so I've been paying ...
I have a new PM phone number. How do I cancel the old PM number
Mms isnt workingRealmi 10 pro plus
I received a text offering me 20g for 35 which I accepted a few days ago. My sub was renewed today and I still have my old plan. How long does it take to start this new plan?
My data drops from LTE to 4G when I make calls and leaves me with like no internet during and after the call. My setting has no enable volte option but telus site says my phone is compatible. Someone please enable it on my device or tell me how
I need a Customer agent to transfer my existing number from Kudo. But the system failed, no ticket. Anyone could help? @CS_Agent
I am not able to make calls it says I am calling the US and do not have a US plan . Will not allow me to log in on my device ! What is the problem ? 5G?
Trying to log into my sons account to update my billing details but its asking me to complete my activation. Is there a login issue happing today?
Trying top update my expired Credit Card and it won't let me. Yes, it has been enetered correctly. Tried multiple cards and it still won't work. Any ideas?
I noticed this morning on my Community account that the ability to change username has now been removed! Has anyone else seen this or is it just mine?I wonder if it was due to how many have been abusing it here in the Community!
How come my phones ability to use data/internet has stopped. What is the current APN settings I want to check if it is still up to date! And if it's not that then what else could it be when I have not used up all my data ???
@CS_AgentHello, I've tried to make a ticket about a stolen phone. But I'm not sure it when through.
I received a text message from Public mobile stating I have used 95% of the data included in my service. I reviewed my account and I have only used less than 50% of the amount allotted for this billing cycle! I have no bonus data so it can't be relat...
Hello,Wondering what happens when I put my subscription on hold. There are some add ons that are not used up. I will be travelling internationally and since PM can’t roam outside US, I figured I’d save a few bucks and reactivate when I return. Will t...
My son's phone was stolen and I cannot login to his account as it keeps sending a text to his phone. Who do I contact to put a hold on the account. I'll be getting another SIM, but don't want them to be able to use it if they do get into the phone ...
trying everything to upgrade my son's date plan .can not get in with multiply tryins.
Hi, I've just signed up for a public mobile plan on an esim card. After scanning the QR code for the esim, my phone was stuck saying 'activating' for 2 hours (see screenshot) without ever activating the esim (I was connected to the wifi the whole tim...
