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Remembering @computergeek541

Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...

DR_PM by • Public Mobile
  • 719 Views
  • 18 replies
  • 18 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 66437 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 70480 Views
  • 180 replies
  • 32 Bravos

Locked out of account

Hello! I have lost my phone, and need to get a new sim card so I can continue using my number with a new phone. In order to request a new sim card, I need access to my Public Mobile account. In order to access my Public Mobile account, I need to logi...

captzissou by • Great Neighbour / Super Voisin
  • 811 Views
  • 1 replies
  • 0 Bravos

Resolved! My voice is distorted during phone calls

My voice is not being heard (or is being distorted) during regular phone calls but during WhatsApp calls it is fine. Do I need a new SIM card? What is the issue?

Lolo-Yoyo by • Good Citizen / Bon Citoyen
  • 3325 Views
  • 14 replies
  • 0 Bravos

Number not ported

I have another account that I tried to port a second number. I messed something up, tried to get back into the account, but the phone number it's using for security is unknown to me. I only have the email I used. I have been paying for two phone bill...

ElleBee1 by • Great Neighbour / Super Voisin
  • 436 Views
  • 1 replies
  • 0 Bravos

Rewards by using referral code

I am a new customer with public Mobile. I used my friend's referral code and heard that I should be receiving a one time rewards of 10 points. But it has been 2 weeks since my activation and I still haven't received. When will I receive the rewards? ...

my account issue

Hi, I have an issue with my account which is after I entered my account my account page showing a sentence : this page is not working and have nothing else.  Please tell me what I should do to solve this issue. Thank you very much in advance.Shengli

pmshengli99 by • Great Neighbour / Super Voisin
  • 812 Views
  • 3 replies
  • 0 Bravos

Payment Voucher

How do I get a refund for my $40 payment voucher that was used to purchase my current plan before I accidentally selected a new plan and chose "change now" instead of waiting for renewal. I thought I could change my plan before the payment voucher wa...

Chelsewick by • Great Neighbour / Super Voisin
  • 584 Views
  • 3 replies
  • 0 Bravos

failed to subscription

HelloIn the middle of processing my subscription, my payment information caused a error.Can you check the this issue? Thank you

seonjoo by • Great Neighbour / Super Voisin
  • 518 Views
  • 2 replies
  • 0 Bravos

Sim card

Did not receive my SIM card and I cannot open a ticket.  I keep getting an error message

Renee2225 by • Great Neighbour / Super Voisin
  • 608 Views
  • 2 replies
  • 0 Bravos

ESim

How do I remove a line on my cell. I set up two numbers by mistake

Hemi472 by • Great Neighbour / Super Voisin
  • 675 Views
  • 3 replies
  • 0 Bravos

Lost account

Both my email and password say invalid. I need to get hold of an agent to discuss payment 

Catwyl by • Great Neighbour / Super Voisin
  • 1312 Views
  • 5 replies
  • 0 Bravos

Resolved! Data throttled from 4G to 3G sometimes?

I have a 3G data plan. I do realize that it's throttled down from 4G but have noticed that the data speed on my phone sometimes shows 3G and other time LTE. Does this explain why my data speed seems to very.NOTE: Thanks to all for advice --- will set...

Old4 by • Good Citizen / Bon Citoyen
  • 2830 Views
  • 12 replies
  • 0 Bravos

No service

Who do i contact to get my monthly payment continued?  It stopped coming out of my bank account this month and my phone is not working - no service

Rosecat by • New in Town / Nouveau en Ville
  • 596 Views
  • 2 replies
  • 0 Bravos

Switch from sim card to e-sim while keeping same cell #

The above is probably going to require the expertise of a magician. However, that's what I'm trying to do. The reason for such is as follows:I've enrolled in summer school in the U.S.  I can tell already that my interests, while here, will best be se...

futureSEAL by • Great Neighbour / Super Voisin
  • 2305 Views
  • 5 replies
  • 2 Bravos

Resolved! Service not working after transfer

Hi @CS_AgentMy public mobile SMS service is not able to send or receive messages since my transfer from Freedom Mobile. I still have access to Freedom SMS but I think I need you to reinitialize the transfer.

EliseBarber by • Great Neighbour / Super Voisin
  • 981 Views
  • 4 replies
  • 0 Bravos

Change Email Associated With Account

Hi Guys,I currently use my work email for my account but I will be leaving my job on Friday and need to change the email ASAP so I can access my account. How can I do this?

TyR93 by • Great Neighbour / Super Voisin
  • 593 Views
  • 2 replies
  • 1 Bravos

Resolved! Talk and text

Ok next silly question - if I don't have data do I need to be in wifi to make / receive calls and texts if I have unlimited talk and text data plan?  Thanks in advance  

AbbyNOV by • Good Citizen / Bon Citoyen
  • 811 Views
  • 2 replies
  • 0 Bravos

Community Posts all listed as UNREAD

All my Community posts are listed as UNREAD now, no matter if I have opened them or not. Has anyone found a setting to turn this on or off anywhere?And before you tell me to do this, I have already asked CSA about it; hopefully they added it to a 'to...

esjliv by • Mayor / Maire
  • 4300 Views
  • 26 replies
  • 2 Bravos

Public mobile down?

Can't connect calls/ can't make outgoing callsData/text not working Appears others in the GTA are having the same issues  Any official update from Public mobile  ?

mixxingh2 by • Good Citizen / Bon Citoyen
  • 2326 Views
  • 10 replies
  • 0 Bravos

Number transfer

My number is not transfered from Fido.I got messages that there is an error and someone will call me, but nothing for 2 days. What should I do?

Rus555 by • Good Citizen / Bon Citoyen
  • 663 Views
  • 3 replies
  • 0 Bravos

messages

I have a motog4 phone and voice messages are not showing up. I receive text messages from public mobile but not voice messages. Is there something that needs to be re-set ? 

Woody2 by • Great Neighbour / Super Voisin
  • 603 Views
  • 2 replies
  • 0 Bravos

Changing credit card info

I am trying to change my credit card information, to a different card, and there is no place that I can do this. Evry time I'm told to go to payments there is nothing to click on. There is an area where it shows my old credit card but there isn't any...

Moira1 by • Great Neighbour / Super Voisin
  • 554 Views
  • 2 replies
  • 0 Bravos

Not charged?

Posting for a friend who can’t log in. Everything she tries to log in it says incorrect password even when she tries to reset it, plus she hasn’t been charged for 2 months how can we contact someone to help with this issue?

Gem83 by • Great Neighbour / Super Voisin
  • 648 Views
  • 3 replies
  • 0 Bravos

Sim card

Can I use the sim card I already have

Sherbear75 by • Great Neighbour / Super Voisin
  • 1647 Views
  • 8 replies
  • 0 Bravos
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