[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
What do I do when Public Mobile double charges me?
What do I do when Public Mobile double charges me?thanks
Couldn't get call from other non Telus user
I just activated a new phone number few minutes ago, but I couldn't receive phone call from a Fido number call. When I use my Fido # to make call, someone else is answering the phone. Even though I use my home phone (Bell service) to call the new pub...
Resolved! Accidentally Purchased Add-on
Hi @CS_Agent ,I recently subscribed to Public Mobile and transferred my old number from Koodo. Upon downloading Public Mobile app, and browsing I clicked on an add-on.I was expecting to see more information on the add-on, but it was immediately purch...
10% Reward.
Today I noticed that an Account on the $117 90GB 90-day Plan got a 10% Rate Plan Reward, meanwhile every other Plan only gets 5%?Is there a change i'm unaware of that put this back to 10%, or is it just for that specific $117 90-day Subscription that...
When will PM activate VoLTE on my account?
Hi,I have a device that is on the Telus and Koodo whitelist and was originally activated on Koodo.PM CS says I cannot have VoLTE unless I purchase a 4G or 5G plan.The FAQ from PM on VoLTE says all accounts activated after Feb 22 2023 have VoLTE and t...
Resolved! An extra charge
An extra charge was place on on my card one for the Sept 12 and one for Sept 13 should have been only charge once
Resolved! Activation
Tried yo get a subscription. Paid only to be told my phone using compatible the e Sim.Now I xant get out of the subscription, can't order a Sim, can't send a ticket. Money already taken from my card and I can't get any help from the fast, can't cont...
Resolved! Not receiving international text
I'm not receiving international texts. I am in Canada. The texts are from my bank in Australia. They have given me specific numbers that the texts would come from. How can I resolve this? My bank suggested that I call Public Mobile to ensure I can re...
Resolved! $30 Add On USA Plan for 15 days
I will be visiting the USA (from Canada) for one week. If I purchase the $30 add-on plan for U.S. calling and texts, what exactly does this enable me to do? The description provides conflicting information: Unlimited Canada-wide minutes include ca...
Resolved! Upgrade from 4G to 5G
Do I need a new Sim card?
Resolved! Issues with porting
I got the following message as I was trying to port my number over. However, know from my provider that port protection has been removed. What's confusing is that I was able to install the eSim and use my data, call, and have SOME texting (I have a ...
my eSim activation failed
Hi, my eSim activation failed -- how can I finish setting up services?
Can’t connect to network when out
I cannot connect to public mobile network when out and have tried everything! I’m paying for a service I cannot use!
Unable to activate new sim
Have a new sim but unable to activate
Resolved! eSIM transfer from old to new iPhone
Hi I signed up for PM a couple of weeks ago and activated with eSIM.Now I bought a new iPhone and would like to transfer this from my old iPhone to the new one.How do I do this, I don't see an option in the PM app. Is it possible?
Customer Support response times
Has anybody been in contact with customer support today? If so what was the response time? I've been waiting nearly 2 hours and I really need to change plans and renew early.BTW....still waiting for them to fix my login issue after 7 weeks so I can't...
Resolved! Wrong subscription
Hi,I meant to upgrade my plan from the $25 to $34 (prepay 3 months) but clicked the $39 onei actually selected both within seconds. Is there a way to get the $39 back or will it be added as a credit to the next payment ?
Unable to Make Calls in US - US + Canada Plan
I have the US + Canada plan. It worked perfectly in Canada. Now that I'm in the US, I am unable to make or receive calls. I am showing connected to At+T for the network, and have turned data roaming on. Please advise. It's a samsung Galaxy S9 an...
Cannot receive phone call or text messages
Hi, I ported in my number last week, 7 days ago. I can make call or text but cannot receive incoming call or text. Incoming call will directly go to mailbox. I can access to internet no problem. I tried reboot. Reset network settings no help. How sho...
Resolved! 5G network not regonized/ not registering
I just switched to the PM 5G plan, but it does not show for my S20 FE 5G. I have looked at all the recent forums on this (the past 2 weeks) and seems like this is a common problem. Here is a screenshot of my service mode. it shows upperlayer R15 not ...
I need my esim on my kids phone
I need my esim on my kids phone. But I registered the number on my phone. Not yet activated the esim. Now the app is asking to enter 6 digit code sent via message which i cannot access. Please hlep.
Add on
How do I get a refund for a add on I don’t need, I’m in the US and received a text message saying I need a roaming add on, my plan is a Canada/US plan
Resolved! Switch to 90 day renewal. Rewards only credited for 30 days
I've set me renewal to switch from 30 to 90 days. I see my 'upcoming payment' information has switch to reflect the new 90 day plan/price, but the rewards it shows being credited are only for 30 days, not 90. Is there a way to have this adjusted so ...
Resolved! How do I change my payment information
How to change payment information
Travelling out of Canada
Need to keep account subscription and payment on hold/suspension due to international travel for about month or two. Actual travel dates and period of absence will be notified. Please let Public Mobile acknowledge and confirm.
No access to Bonus Data
Approx 750 Mb consumed out of 2 GB Data bonus provided. can not access reminder! Please look into my account and activate.
Transition to Eversafe
For the life of me, both mine and my wife’s accounts were unable to transition to the new portal. When we sign in, it requests for activation. We put our public mobile sim numbers on there and it says sim already active.Can we actually get someone to...
Resolved! Canada/USA plan
I will be in the USA for 6 months. I see there is Canada/USA plan so does that mean while I am IN the USA I can receive and make calls to and from Canada? I don’t need roaming at all? And while IN USA can make calls to other USA numbers? It doesn’t...
Subscription finished but no incoming SMS/Call available
Hello,I just subscribed my first Public Mobile service, after SIM activation, I can do outgoing call and SMS, but I can't receive incoming SMS or calls, what is the problem here?
Can i still use 4g
I'm on ODSP and money is tight.My phone is on its last lags can I still buy a 4g phone instead of a 5g phone as the cost is way cheaper for 4g.Im in Kirkland Lake Ontario.Will 4g still work on a 5g network when we go 5g.Thank -You
