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Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38 replies
  • 6 Bravos

Resolved! Text to give options.

I have seen some posts here where for whatever reason someone decides to leave before their current plan cycle is up. This is usually followed by the post here asking how to get a refund. The answer is you will not get one. This is a prepaid service....

gblackma by Mayor / Maire
  • 8 replies
  • 2 Bravos

Resolved! Compte désactivé.

Je ne peux pas accéder à mon compte. Il a été désactivé. Jai changé mon mot de passe et je ne peux toujours pas accéder à ma session. Il faut contacter le service a la clientèle. 

TERRYB72 by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos


i spent almost all the time connected to the wifi and i got a text sayng i used all my data. that's unreal. i did everything the robo wanted me to do and it did not work 

Unlock Nokia lumia 830

Hi everyone, I bought Nokia lumia 830 from Kijiji, and it is locked. Can someone help me to unlock it? Thanks, 

esholazar by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! background data

If I disable background data what am I going to loose ?  Can I still make out-going calls, receive in-coming calls, receive whatsapp messages and check emails, etc. when I don't have WiFi ?

Vazir by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

"Unable to Transfer Number" Error

Hello,  I am trying to port over my 604 area code number and I am getting an error "We were unable to transfer the phone number you entered." I typed in the number without dashes or spaces. Can someone PM me on how to fix this? 

gavinhee by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Ranked up!!

I didn't realize that my rank was ranked up 2 days ago...Wow!I'm so glad to receive it and I enjoy being part of the community

marimacas by Model Citizen / Citoyen Modèle
  • 3 replies
  • 3 Bravos

Resolved! royalty reward

Registered Dec 18, 2018, for royalty reward session, It does not show there.

missorange by Town Hero / Héro de la Ville
  • 8 replies
  • 2 Bravos

Resolved! Question regarding $25 plan?

I pay $25 per month for my plan but it has no data. It says the $25 plan includes 500MB of data on the $25 plan. How do I get the data added on this plan for the $25? Should I just choose it again as a new plan at the next renewal and see if I have t...

twinmum by Good Citizen / Bon Citoyen
  • 8 replies
  • 2 Bravos

Resolved! US roaming not working

I bought the US roaming add on yesterday for $20. It is not working and I don't want to reorder and pay again. Can you please help?

Gillkenny by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos

Resolved! Moderators reply time getting quick

Today I sent PM to MOD about missing community rewards.only 4 hrs waiting my community rewards got back,thanks the public Mobile's MOD.

Jackhyf63 by Town Hero / Héro de la Ville
  • 9 replies
  • 7 Bravos

Resolved! Tethering on Umdigi Phones

I have been having problems tethering the Public Mobile service on the Umidigi A5 Pro.  I have encountered tethering issues with certain hardware/service combinations where dun has to be added to the APN type field to enable tethering.  When I add du...

will13am by Oracle
  • 10 replies
  • 7 Bravos

Resolved! Will Public Mobile use Huawei for future implementation of 5G?

Rogers just announced they are rolling out 5G this year. However, according to the Financial Post, "Rogers has managed to get a jump on competitors Bell and Telus with the 5G rollout by partnering with Swedish equipment manufacturer Ericsson for its ...

rypo81 by Great Neighbour / Super Voisin
  • 16 replies
  • 0 Bravos

Re: Unable to make payment

I am unable to make my payment and I've been using the same card since I started with public. 

Kdbrown1 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

2nd month free credit

I was shown at Walmart that my second month would be free but I have not received the credit in my account. Please advise

Mparv by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Build your own plans

I would like to know if I can make a plan with call display, call waiting, unlimited talk Canada wide with no texting and no voicemail? No voicemail is important to me I need my phone to ring several times and not go voicemail after only four rings, ...

GarryR by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Which area should I choose?

I live in Langley. But there's no Langley in the local selection. So I chose Aldergrove, and the Booger Company said I have to change my number to a long distance number.Which area should I choose? Vancouver?

jzin23 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! badges disappear

Why do badges disappear once you touch them ?  Whenever I touch one I expect it to show me the badge or info on the badge, instead it disappears.  I know that it comes back but why does it do that ?  Is it just a glitch ?

Dolphin1 by Model Citizen / Citoyen Modèle
  • 14 replies
  • 4 Bravos

Perfect phone to go with the perfect service

I just got mine in the mail today.  The price you see on the website is the price you pay all in (no tax, no shipping fee).  Just be patient and don't use DHL delivery otherwise they will remit sales tax and charge a fee to do so.  Umidigi likes to c...

Resolved! how to change location without change phone number in 902 area code

Dears,I'm moving from PEI to Halifax and already change my address to Halifax in my profile. However, seems that I'm still using PEI as my phone number location.Is there a way to change my location without change my phone number as both locations can...

thomastong by Great Neighbour / Super Voisin
  • 13 replies
  • 0 Bravos

Resolved! motorola action one

hi! I wanted to know if the Motorola action one works with public mobile network? 

dian_34 by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Resolved! Leaving Rogers but love my number

Been with them for years but the pricing is substantially more expensive.  I was wondering how do I go about transferring the number I have with rogers to use with Public Mobile? Is it possible?  When money is tight, Public Mobile feels right!  Can't...

whereiswardo by Great Neighbour / Super Voisin
  • 12 replies
  • 3 Bravos

Resolved! Got charged extra

I was recently charged $1.13 randomly on my credit and it's not my due date either. My statement just shows Public Mobile $1.13. I don't know how to get my money back.

persiangel by Great Neighbour / Super Voisin
  • 11 replies
  • 0 Bravos