Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just updated my credit card information and paid due fee. My phone still not work.
Hi, last week I enrolled 2 of my teens with there seperate accounts. I added my RAF code. But, I only got on confirmation. How long does it take to get both confirmation? I understand there could be some delays. But on of them was already confirm...
I put my SIM card in a new unlocked iPhone but its says 'SIM NOT SUPPORTED'
My request to transfer phone number from my old phone has not succeeded
Hello, My public mobile account was rightfully deactivated, but I want to keep the phone number I had.How can I know if that phone number was already recycled as I don't seem to be able to get a port number request to go through?Thank you
I was told I cannot make an international call which my remaining mins over 150. Please check for me urgently. Thanks!!
When upgrading, it says "After changing your plan, you will lose your current promotion." I know I keep loyalty savings, etc., but do I lose the Xmas give-aways of international minutes and data? I have a fair amount and wouldn't want to lose them.
My public number was taken by Fido, can I activate it's sim with a different public number to use?How can I speak to Public customer service agent using Fido number?
I just bought a new Easyfone from Amazon for my 88 year old mother. I picked up a sim card today and registered it and put it in the phone. I am getting this message "SIM card updating" it has been saying this for 4 hours. Can someone provide ...
I just reactivated my account by making the payment, but I can't use my LTE yet. How long will it take until I can use it again?
Trying to change my sim card but dont have access to my phone as it was stolen and when i choose to send verification to my email i am not getting the email whwt do i do
I went to the public mobile store on June 6 but they said they were out of SIM cards. I wanted the $5 for 5 months referral. They said if I came back on Wednesday they would give it to me. They did the activation and then said they couldn’t.
I signed up today for Public Mobile with a retailer. I told them I had a referral code two times and they still never used it. He told me the sign up was done and I mentioned it a third time. He said they couldn't do anything, it was already ordered....
I'm ok with paying $10 to get a new one, if that's necessary.What do I need to do in order to replace my SIM and keep my existing number?
I still have lots of data left, but my phone won't connect to googlemaps if I am away from my wifi at home.
how may i get a refund for a double payment this month
The Refer-a-Friend $5 credit from the most recent $25 bonus referral credit promotion have been added to self serve account balances. Check your available funds and/or your payment history for it. Public Mobile may still be rolling these credits out ...
I’ve used my full data for this month, but I would have to stay nine days without internet which is why I tried to top up the plan I have now so that I would have more data but it showed me that I would have to pay again the full amount for a month w...
EBay user vaaasinaaa Wants numerous SIM cards pre activated or will rent from you. Wants for inbound texts only….for a month only. Does not want to use CCS. I can’t figure out if is a scam or not. I think is a scam. A scam for the supplier or for th...
Can't connect to network randomly today. Is there a outage?
Hello. My account# 1000000xxxx. I am currently locked out of my account. Also the email to my account has changed. The current email on file is xxxxxx@shaw.caThis email has been terminated My new email is xxxxxxxxxxx@gmail.com I also want to close ...
Hi, my credit card expiry needs to be updated but I'm locked out of my account. How do I update the expiry?
my usage plan used to be 40$ plus 4.5 gb of data every month. Last month in may I changed it to 50$ Plus 10gb of data a month. My monthly payment was today and still I haven’t seen any changes or not know.
I have been locked out of my account for months and now my auto pay has stopped.
When I am downtown or in my car, I can not access the internet, yet, I have lots of data (4 g) left in my account. What can I do?
Is there a plan I can switch to so that when people call my canada phone, I can answer or have it forwarded to a local phone number? Thank you
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