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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Executor for Estate of deceased

I am trying to close the accounts of the deceased. I was able to create a Public Mobile account but I am not able to submit a ticket: the verification process is not working for me. When I try to submit the question (step 3), it 'errors' on my userna...

new sim not working

just got a new sim and entered the number but it is not working

SIM card

I am a customer of public mobile. My SIM card broke so I ordered a new one. It won’t let me transfer my number over to the new sim card. What am I doing wrong

Change account email

Hi there, I can’t seem to change my account email I can change my community email but not the account Any tips?

Account suspended

I am getting a message saying my account is suspended and I need to make a payment but I have auto pay set up and that has been working fine the past several months. Nothing has changed on my end so why wont Public Mobile take the payment. There are ...

need to enter my account

Hello,I need to enter my account, forgot the email and passwordRegards,Greg

Updated New Sim Card

Hello I had to get a new public mobile sim card I put the new one in because my old phone with the old sim card ade not retreivable due to damage. I suspended my acvouby and got my new phone today, updated the sim card and reactivated my account and...

Trasfer to public mobile

Hey I’m with fido right now , wanted to transfer to Public mobile , im getting 35 dollar plan with fido for 15 gb Is there any same kind of deal available?

New

So I was currently with pcmobile and switched to public but want to keep my number ,I haven’t been able to get any texts or incoming calls yet except for friends with public mobile numbers how can I get it all to work

Stopping autopay

How do I stop auto-pay?

account suspended for no reason

I pay my bills on time every month (never missed once) and my account has been suspended! what is going on? did anyone else get this?

US roaming package costs

The wording on your US roaming packages is confusing to me.The $30 package - is that $30 per day (15d)? Or is that $30 for 15 days?And then it says elsewhere that all US roaming packages expire in 10 days. Can you help me decipher which of your state...

Struggling to login to my account

I am a mother who opened four separate accounts for her children. My automatic payment method changed and I am having difficulty reactivation two of the accounts.

Port number

I recently had number ported can call out but can’t receive a call text message works fine

ticket

Hello I just submitted a ticket for not receiving my lower bill rewards that I redeemed on Jan 1 2023. Ticket reference number: 277465-846 How do I find out when someone has resolved this as I could use the help on the bill please and the reward poi...

How to port a number from DCI Telecom (update)

My account

It's been a month and I cannot access my account to make a payment. I thought when I set up account in December I had put auto payment but now when I go to login it say not valid username or password.

Resolved! Texting

Why if I am in Florida and my Data and Bluetooth are turned off with only WIFI on, for music purpose,do I get 8-10 Text notices a day telling me I do not have Text available on my plan?Cliff

Forgot user name

I forgot my use name i.e. email address and attempted few times, then my account is locked.

Resolved! My PM number not working

I just ported my number from Chatr to PM and when someone calls me it goes straight to voicemail and when I call someone it goes thru, same thing has happens to my son. Pls help.

Resolved! Samsung Galaxy A14 5G

Has anyone had problems using Samsung Galaxy A14 5G with Public Mobile Network?

Resolved! Monthly Plan Minutes done, why doesn't addon minutes purchased kick in?

Hi would appreciate some help?My monthly 100 minutes are done and now I can't make calls, but I have over 500mins Canada-Wide Long Distance that I purchased before why don't they get used? if I can't use them what is there purpose? and now I am a sen...

Resolved! Out of country voice-mail loop?

So I have a dual sim phone. Mint and Public. I'm just on Mint now, but I did switch on Public recently to receive a text message. That action seems to have started an unending loop of voice-mail message notifications from Public. Every time I respon...

Overcharged

I have a $40 dollar plan.I set up prepay so I should get 5 bucks off.Im charged 45 on my CC. How do I even see my invoice see what the charges on my account. Payment history doesn't show any 45 dollar charge.

Resolved! Lost rewards after changing plans?

I've been with Public Mobile for about 6 or 7 years now. Just swapped my legacy 3 month plan for the new $40/month 15GB plan. Two issues: (1) My account no longer shows loyalty savings in the Rewards section, and(2) In the "Upcoming Bill section", my...

Having trouble adding funds

Im trying to add funds on my public mobile and it keeps showing a verification code and I'm not getting anything in my emails using the same email I use when I activated this account, please help

please help me with my issue

The phone has the correct phone number ie xxx-xxxxxxx and when trying to use the phone I hear a message saying to re-active my plan. I am on automatic payment and the due date has not come which is 23rd Feb 2023 as I just came back from treatment it ...

Resolved! Switched my son's plan a month ago, still on old plan?

Hello Mods and Community. I switched my son's account from the $15/m account to the $25/m account back in January. He wanted the unlimited calling. He just told me (teenagers, argh) that it has not been working and that he is still capped at 100 min...

Resolved! 2 sim numbers on 1 email

Can you put 2 phone numbers on 1 email

Resolved! My account

I upgraded my plan lastnight it was $40 for 15gb when it changed it only gave me 5gb for $40 how do I talk to someone

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