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Cancelled Public Mobile Acct but need Phone Records

D3rrick
Good Citizen / Bon Citoyen

Hello I have ported out my number from Public mobile last month. however I need the phone records for my acct for a legal matter i am involved with. I can no longer access my account.  Public mobile is still sending me messages about a survey etc however i try to login to my acct to see my usage and phone records and its not available. 

Please help! 

3 REPLIES 3

D3rrick
Good Citizen / Bon Citoyen

Excellent Thanks Community! 

Outdoorsman
Mayor / Maire

@D3rrick hi once you port a number your account is closed permanently ,you may be able to get what you need if you 

private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

 

 

softech
Oracle
Oracle

@D3rrick  Yes, ported account will be closed immediately and you won't have access to My Account anymore.

 

in your case, the only way is to ask PM Support for help

 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

 

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