change email address used on My Account self serve

[newuser22]

I tried to open an account in community but it says that my email address is associated with another account. I opened a new account in community with my current email. I want to update my email on My Account self serve.

what I have to do?

[RossN · Accepted solution]

@newuser22 

hi you  need to contact a customer service agent 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here                               

           check your community envelope for a reply

[dust2dust]

The community email and the account email are not connected for logging in. The account email can only be changed by the support people. Click on the SIMon chatbot link down below to find your way to submit a ticket.

[BKNS27]

@newuser22 

You need the help of a CS_Agent to change your email in your account.

Private message or create a ticket on SIMon Chatbot.