Two tickets submitted with no email confirmation or response

[SC123]

I understand PM agents are busy with the influx the new account recently added.\

I've recently sent in two tickets to change a plan that I'm not able to do on my end. 

Sadly I don't have confirmation of the ticket numbers as I haven't been emailed them on my end(I know I should have screenshot both of them).

Just wondering on a timeline on when I'd received a response.

[SC123]

I never PM'd the agent directly. Sorry for the trouble guys. I rarely do it so totally forgot that was an option.

[SC123]

Yup no response. I think it's been 4-5 days at this point.

[Phil_Adelphus]

@SC123   The envelope is not there for everyone.  I never see it either.  Instead you need to tap your avatar to the right of the bell icon and there'll be a drop down with Messages.  It's too bad there isn't an indicator on the avatar that there is something in Messages, same as there is on the envelope.

[SC123]

 funny enough I'm missing the envelope at the top

[Phil_Adelphus]

@SC123  I've recently sent in two tickets to change a plan that I'm not able to do on my end. 

If you mean you want to change to a plan that doesn't appear in your account's "change subscription" then that usually means you aren't able to get it.  Specific plans are offered to specific customers now, unfortunately.

[hTideGnow]

hi @SC123 

did you check the community inbox 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if no reply, message support again and ask for update 

[Chalupa_Batman]

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@SC123 wrote:

I understand PM agents are busy with the influx the new account recently added.\

I've recently sent in two tickets to change a plan that I'm not able to do on my end. 

Sadly I don't have confirmation of the ticket numbers as I haven't been emailed them on my end(I know I should have screenshot both of them).

Just wondering on a timeline on when I'd received a response.

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Hey @SC123 

Check the top right corner of the page.

You'll see the envelope there with notice. If they still haven't responded, send a 3rd request and in the subject line enter ESCALATION 3rd response in (how many days) without response.