Can't sign in to complete activation

[Rocstr]

I can't sign into my app to finish the activation it just says checking session with the spinny thing going. It's been a week now since I purchased my plan and e-sim and have submitted a few tickets but no response on anything. I need assistance badly! I'm so frustrated!

[computergeek541]

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@Rocstr wrote:

I can't sign into my app to finish the activation it just says checking session with the spinny thing going. It's been a week now since I purchased my plan and e-sim and have submitted a few tickets but no response on anything. I need assistance badly! I'm so frustrated!

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How are you submitting these tickets?  Only a Public Mobile customer support agent can help in cases such as this.  Are you sending a private message to CS_Agent?  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[slusagm]

no point to try again then, ask PM to help.  

With your current stage,  you won't be able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[kb_mv]

@Rocstr Try messaging them directly at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Rocstr  Get support to help 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage