a week ago - last edited a week ago by computergeek541
Complete activation with porting # in app but incoming TXT and call is not working. Only outgoing call and internet is working. Porting the # from Fido. Can't sign in PM as can't get TXT for two ways authentication to login. This is for my son's account
Thursday
issue resolved. have to call Fido to release the number and then call back PM to take over. What I did wrong was that I didn't wait for the porting number confirmation txt from Fido. Thanks the community for all helpful msg!
a week ago
there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them
a week ago
Did you get a text from the old carrier, did you reply Yes within 90 mins?
and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done
It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call