New activation by accident
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3 weeks ago
Hi all. My daughter wanted to change her Public Mobile plan but, accidentally opened a new account. They are asking her to complete the activation process by transferring a phone number from another provider or choosing a new phone number. She does not have the option to cancel any of this. Not sure what we can do to cancel and just keep the number that she already has with Public Mobile.
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3 weeks ago
hi @J9Pei1
so, she passed the payment and paid? no worries, PM support agent can help
Ask her to use the new login and go to Community and open ticket with PM support. She can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
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