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New activation by accident

J9Pei1
Great Neighbour / Super Voisin

Hi all. My daughter wanted to change her Public Mobile plan but, accidentally opened a new account. They are asking her to complete the activation process by transferring a phone number from another provider or choosing a new phone number. She does not have the option to cancel any of this. Not sure what we can do to cancel and just keep the number that she already has with Public Mobile. 

1 REPLY 1

hTideGnow
Mayor / Maire

hi @J9Pei1 

so, she passed the payment and paid?  no worries, PM support agent can help

Ask her to use the new login and go to Community and open ticket with PM support.  She can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

  

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