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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Connecting an S20 FE

Hi, my friend has a Samsung Galaxy S20 FE 5G , and we are wondering if he could go to Public Mobile. The website to check if it will have service doesn't include the S20.

Is it possible to port out the number but keep the plan and the discounts?

Resolved! Is it possible to port out the number but keep the plan and the discounts?

I want to park my current PM number to voip.ms. At the same time I want to keep my current plan and discounts, either with the current SIM or with a new one (obviously, with a new number). Is this possible in any way? V

Resolved! Question about $60 for unlimited Canada-wide/U.S. minutes + 15GB data plan

Is it unlimited Canada and US minutes originating from both US and Canada?And the 15 GB of data applies to US and Canada also?The fine print #5 and #7 are missing from the detail page, it only states fine print 1-4.

Resolved! Registered sim card, got charged, lost sim card...

I was going about the process of getting my wifes sim card up and running, I had all her info typed in and hit enter, it started the 4 steps to authenticate etc anddd i look over and the little sim card is gone. In my franticness I got my computer un...

Resolved! iphone XR unlock issue

Had to switch from my broken iphone 7+ to my new Iphone XR which is supposed to be unlocked (bought fully unlocked on amazon). Just inserted my sim card in my new Iphone XR and receive the message that sim card is not compatible with the activation s...

Resolved! I claimed free 300 International long distance minutes, but I still can't make a phone to China

Hello, I received a message yesterday that I was given a free one-time gift of 2GB of data and 500 international long distance minutes. I claimed it at once and I checked my account changed right away. However, I failed to make phone to China today! ...

Resolved! I like to cancel my add on plans, I wrongly clicked it, I want get my refund back.

I want to cancel my add on plans, get my refund.

Voucher not working

Been told to ask for help through the community forum my PIN for my voucher is xxxxxxxxxxx and it says it's not able to process this transaction at this time to ask for help my phone number is xxxxxxxxx and my name is Brandon can you guys help me or ...

Today, nobody can call my phone. They all hit voice message. Why? I don't hear my phone ringing

Hi , my phone line is 416-xxx-xxxx. I cannot be reached by anyone. They all get bounced to a voice message system. Meanwhile I don't hear my phone ringing. Problem day is today Dec 3, 2021. Help asap please. Thank youPlease email me at xxxxxxxxxxx a...

Payment voucher

My payment voucher isn't going through is anyone else having this problem

account suspended voucher wont work

bought a voucher it wont work took it back to the store. they told me to contact public mobile. I cant even submit a ticket to get help. because it tells me error login. nothing is helping

SIM card

I am purchasing a Umioigi A7 will it be compatible with your SIM card

Did not receive the plan I asked for

We activated 3 new plans together, one is not correct

Payment Voucher not working

I just purchased a payment voucher at a petro canada gas station, tried to use it immediately but didn't work, so i tried it a few more times and still nothing. Went home and waited an hr or two and tried again and still not working.... can anybody h...

Unable to receive incoming phone call

Can't pay with voucher

I activated my account following the prompts. When asked to choose a plan I selected $25 and paid with the $25 voucher I have. When I when back to my account it showed that my account was expired and needed to add funds. I tried paying again with the...

Payment

It won’t accept prepaid minutes or credit card because I don’t have a pin yet I have been on this site and have tried to register 10 times

my password doesn't work for login,and not allowed me to reset password

ask me to contact public mobile team directly!Anyone can help me out here?

How to use 500 international long distance bonus minutes to call china?

I dial +86 plus the local number, but it doesn’t work. Thanks a lot!

plan is $25 one, texting works, phone calls sometimes work, voicemail never works

I had a Motorola E6 that went downhill so I replaced it with a Samsung A51. I swapped the sim card and checked the APN? numbers with the website and they check out. I have the $25 plan- unlimited calling and texting canada wide. I have also accepted ...

Resolved! Add on data

I just went from $40 plan to the $60 plan for more data. How do I find out ifs activated as I have auto pay?

Resolved! I forgot my security question answer

Is there any way you guys can change that

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Connecting an S20 FE

Is it possible to port out the number but keep the plan and the discounts?

Resolved! Is it possible to port out the number but keep the plan and the discounts?

Resolved! Question about $60 for unlimited Canada-wide/U.S. minutes + 15GB data plan

Resolved! Registered sim card, got charged, lost sim card...

Resolved! iphone XR unlock issue

Resolved! I claimed free 300 International long distance minutes, but I still can't make a phone to China

Resolved! I like to cancel my add on plans, I wrongly clicked it, I want get my refund back.

Voucher not working

Voucher not working

Today, nobody can call my phone. They all hit voice message. Why? I don't hear my phone ringing

Payment voucher

Payment voucher

account suspended voucher wont work

SIM card

Did not receive the plan I asked for

Payment Voucher not working

Unable to receive incoming phone call

Can't pay with voucher

Payment

my password doesn't work for login,and not allowed me to reset password

How to use 500 international long distance bonus minutes to call china?

plan is $25 one, texting works, phone calls sometimes work, voicemail never works

plan is $25 one, texting works, phone calls sometimes work, voicemail never works

Resolved! Add on data

Hello

Hello

I cant call and i didnt receive text or call

Min

Resolved! I forgot my security question answer

Failed SIM Registration and Number Transfer

240gb

Locked out of my PM account

USA subscription but unable to text

Number transfer