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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1863 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30240 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41985 Views
  • 185 replies
  • 29 Bravos

No service error

I keep getting a No Service error on my iPhone 7.started earlier this week. Cell connection returns sometimes after resetting the phone.worked in Brampton during the day yesterday but not in Orangeville today.any help would be great.

Freshjive97 by Great Neighbour / Super Voisin
  • 563 Views
  • 4 replies
  • 0 Bravos

Resolved! When will US roaming add-ons begin?

According to PM "We offer U.S. Roaming Add-Ons with one service, or a combination. All U.S. Roaming Add-Ons will last 10 days. This 10-day period begins when you pay for the Add-On and ends 10 days later at 11:59PM ET." But someone in community said ...

hycm53 by Deputy Mayor / Adjoint au Maire
  • 1837 Views
  • 12 replies
  • 0 Bravos

Resolved! Vouchers from Walmart

Did PM have a tiff with Walmart about selling vouchers? I went there in August to pick up my usual monthly vouchers and was told they "no longer sell" PM vouchers (in a very condescending manner at that) like I was asking the black sheep of the cell ...

cprnicus by Great Citizen / Super Citoyen
  • 1779 Views
  • 17 replies
  • 1 Bravos

US roaming not working

I 've been in the US since Sept 12 and purchased a Data, Talk,Text bundle before I left. My phone would not work here until I purchased a Text addon and a Talk addon. I have had to do this every 10 days.Plus renew my Data, Talk, Text bundle.  This ha...

kloo by Great Neighbour / Super Voisin
  • 532 Views
  • 5 replies
  • 0 Bravos

Service quality?

Hello all, I’m worried I’m going to have weak service / signal with PM — I’m at home at only getting 2 bars.  Calls incoming are quiet in ear as well.   

jonathanthi by Great Neighbour / Super Voisin
  • 770 Views
  • 8 replies
  • 0 Bravos

Resolved! Cannot receive incoming calls — only can make outgoing calls.

Signed up for PM last night — testing outgoing calls and it worked fine. (Although the voice audio from the receiving end was VERY quiet?)  However, I cannot receive incoming calls. My partner calls me and it says on her end that the number cannot be...

jonathanthi by Great Neighbour / Super Voisin
  • 1129 Views
  • 3 replies
  • 0 Bravos

Resolved! Suspended Account

My account was suspended when my credit card was put on hold until I made a payment. The credit card is now active again but I can't login to my public account to make my payment? When I try to login I get this error messageHow can activate my accoun...

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JonathanHuras by Great Neighbour / Super Voisin
  • 299 Views
  • 1 replies
  • 0 Bravos

Resolved! Cannot call with phone

Hi , wondering if anyone can help. Signed up for an account with public mobile, tried to port old number from previous carrier. Found out afterwards that must have old sim in phone to accept port. Sim card lost, what can I do as I cannot accept it 

JudyW by Great Neighbour / Super Voisin
  • 373 Views
  • 2 replies
  • 0 Bravos

Resolved! Need to top up data

As I have used 75% data, I need to increase it.Kindly let me know how to do it.

Thanuja by Great Neighbour / Super Voisin
  • 439 Views
  • 2 replies
  • 0 Bravos

Resolved! Scams in Private Messages?

Hello,  I've been receiving PMs about signing up to win new IPhones and I'm not sure why? The links in the body of the messages seem super sketchy and I never click on them. Also, is there a way to block other users from messaging you here?  Thank yo...

Callan89 by Good Citizen / Bon Citoyen
  • 699 Views
  • 3 replies
  • 0 Bravos

Resolved! SIM card locked

My SIM card is locked and I need a PUK NUMBER Please provide

Arleneie by Great Neighbour / Super Voisin
  • 754 Views
  • 4 replies
  • 0 Bravos

Changing plan

Hi, I changed my plan to 4G today and it has been charged to my credit card, but I still have the same plan like last month. What should I do now?

yssylove by Great Neighbour / Super Voisin
  • 531 Views
  • 4 replies
  • 0 Bravos

Resolved! Bill's been paid but no service

Hi Public Mobile,  The bill has been paid but i am not getting service. The bill was deducted from my mastercard. I tried looking for the phone number for customer support but there is none.  As a customer this is very very frustrating. Please respon...

Ann-young by Great Neighbour / Super Voisin
  • 720 Views
  • 6 replies
  • 0 Bravos

New Public Points?

Hi Friends.  So basically I've been with PM for about 4ys and just joined the new rewards program. I was on a 3g plan with 4.5g for 40.00 per month at that time. I've received a total of 6 bucks in discounts ranging from loyality ,auto pay and refer ...

_Here2Help_ by Good Citizen / Bon Citoyen
  • 1712 Views
  • 18 replies
  • 1 Bravos

Resolved! How do you get help???

My plan says I've used 10% of my data, but I got a notification I've used it all, and I have none. Stupid Simon won't load on my phone at all, I just get a blank page. Trying to open a ticket takes me to an error page! How else can I get any $&#@ hel...

can't receive text nor phone calls

so.. i figure this started maybe a couple of days ago.   I finally noticed that i wasn't receiving any text messages today.   Looking at my history, the last message i received was wednesday.  What is strange is that any text messages i send are rece...

hesho89 by Good Citizen / Bon Citoyen
  • 1873 Views
  • 19 replies
  • 0 Bravos

Resolved! No service, need to keep old phone number, cannot update credit card

Hello, My current situation is that I really need my existing phone number, I want to update billing information but I cannot login to public mobile with registered account. I tried resetting password but does not work.Is there a Mod I can contact re...

rayc1 by Good Citizen / Bon Citoyen
  • 1434 Views
  • 16 replies
  • 0 Bravos

Data Overage

Hi, my account is showing that all my data is used up. My cycle is Aug 22, 2022 - Nov 20, 2022. I’ve never come close to using 6GB in my life. Checked my phone data usage and it doesn’t show the usage either. Seems like every night at 12:30 am (when ...

maisiemanzer by Good Citizen / Bon Citoyen
  • 1147 Views
  • 13 replies
  • 0 Bravos

Resolved! Overcharge

Hi, I moved from PEI to Alberta few weeks ago, I found Public Mobile still charge me the same Tax rate in PEI 15% not in Alberta 5%, which is 10% Tax rate different, I couldn't find anything to help me with this, thanks. 

jnjhchen by Great Neighbour / Super Voisin
  • 606 Views
  • 5 replies
  • 0 Bravos

Resolved! Number only partially ported?!

I've been texting for a few weeks on PM and made some calls as well. Everything seems to have been working well until I found out people can't call me... it goes straight to voicemail. And my voicemail is with my old provider, Bell. But when I log on...

Unknown001 by Good Citizen / Bon Citoyen
  • 324 Views
  • 1 replies
  • 0 Bravos

Resolved! Lost access to email and my password was changed

Someone stole my phone changed my passwords for all my accounts can’t access my public mobile but still being charge monthly. Order new SIM cards but can’t use my same number 

Montoashley by Great Neighbour / Super Voisin
  • 387 Views
  • 3 replies
  • 0 Bravos

Not registered on network

My cell is not connected the error messages are either. Not registered on network or no sim card

Lvinnes by Great Neighbour / Super Voisin
  • 330 Views
  • 2 replies
  • 0 Bravos
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