Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I purchased a US roaming package a few hours ago and it still is not working. Can you please help me? The payment went through, I tried rebooting my phone a few times, I am in a different country.
Hi.. I got a new public mobile sim card and tried to activate the sim through the public mobile App . I was able to create an account, but it is repeatedly showing the authentication screen again. Unable to proceed further and activate my sim card. C...
I purchased the new 65$ a month over 3 months subscription. I see I have 150GB at 5G speed. It says something about unlimited data at reduced speeds. How does this work?
For the past week or so, mine and my wife's Public Mobile phones have shown 5g service, not LTE or LTE+ as we've had for years. Any explanation for this? We are in the same part of the city and no changes in hardware
I got msg from publicmobile they said something went wrong with Autopay renewal. I tried to log in online to make a payment, it turns out i have to pay the full amount instead without the previous promo offer (20$ off). How to fix that?
I just ported in my number and I am unable to receive text messages and this is really frustrating. I was able to right before I got public mobile so definitely something wrong with public mobile. I am able to use data and call people
I purchased a US roaming package. It does not work in Alaska. Researched it and it would seem unlikely this package would work anywhere in the USA as AT&T and T-Mobile have converted most of their system to 4 and 5 G. The P.M. plan is 3 G on Somew...
Hello I have a $15 plan and $15 of monthly credits. I have been charged Feb, April and May. Requesting refunds and please resolve future payment issues. My monthly credits with referrals match my plan cost and I should not be getting charged anything...
If I change my plan to the current promo $39/month for 20 gb 4G will my plan automatically switch from Public Mobile Rewards to Points? I believe the Rewards system is better
Nof directly related to Public Mobile
I have a relative that joined public mobile while having a bell email account. Switched to rogers and lost the bell email. Now can't access his public mobile account as his bell email is the only access path and its gone. Phone works but will have ...
My 55$ plan will not renew with the 20$ promo for 15months. Under current subscription the promotion still shows but when I try to renew and make a payment the 20$ promotion does not show.
Hi there. I’m having major issues with all my calls dropping or person not able to hear me or vice versa. I’ve had to resort to 3G at all times because LTE and 5G only give me one bar of service.
I pay my bills by buying vouchers. Vouchers (for some reason) are only available in certain specific increments. There is always a credit left on my account that I can check to see if I need to top it up. I can't find that value anywhere on the new d...
I am trying to cancel my subscription entirely. The account has been temporarily suspended, but I want to ensure that no further payment will be charged to my credit card. The chatbot indicated that I should click the "unsubscribe" box, but I can't...
When i go to my payments section it shows no rewards on my next billing date, when i go to my rewards section all my rewards are there, why aren't they being applied to my next billing date?
Have phone with Public Mobile but am not able to log into account with new website. Not using app, using computer and website
How do I transfer my esim that installed on a Pixel7 to a new iPhone 14? There is no option to do this in the appthanks
If I want to change my subscription to the new 4G promotion plan at $39 per month, if I do it right now, does it become effective immediately or will the change occur at the start of my next subscription cycle?
Hi. I have a Google Pixel 6. I just subscribed to the $15 plan and purchased a Esim card with it. While I was in the process of getting the Esim card loaded onto my phone it closed in me and now I don't see the Esim on my phone. However I do have a p...
Hi, I have a credit card on account which was used twice, but did not go through yesterday. Please advise. Thanks, Eduard
I ordered a sim card for my mom May 7th. We still haven't received it. How do I contact someone about the order?
We are currently on the $40 4G 15GB plan. I noticed a promotion currently for $39 4G 20GB.I wanted to change to that plan for myself, my son andy wife. Why not save a dollar each and pick up 5 GB more each.I was just wondering if we do change, is it...
@CS_Agent Hi, I am Navdeep yesterday I had a problem I don't know how changed my number new one my number. but I don't want to change I want my older number so I want to know how I solve my problem please let me know as soon as possible.thanks
@CS_AgentI ordered sim card on April 29, 2023. But haven't received it yet.Order number: 342041Also, could I know the whole process?Is it order sim card, activate, then choose a plan?Thank you
No phone issues yesterday but today data is not working. I even tried switching plan to 4G to speed it along... Nothing. Did chatbot, reset network etc... Could not submit a ticket either. Help please!!!
My daughters each have an account that I, the dad, pay for. I'm using one of my daughters accounts now after finally getting logged into it. The issue being that i don't have either of their phones so I can't receive texts for the 2 factor verificati...
I receive codes from other websites and apps. For some reason, Instagram doesn't send me any verification codes.I've rechecked my phone number, waited a few minutes to receive the code, and even tried it multiple times. It's the same issue where I do...
Started using Public Mobile yesterday and I seem to receive SMS from family and friends in the same country with their country code.WhenI try to reply, they cannot see my message, and the only solution at this point is to start a new thread from my s...
