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Invalid SIM

kanmcis1
Great Neighbour / Super Voisin

I was in the midst of activating and the webpage suddenly came up with a 404 error. My credit card was not billed nor did I get a message from my current carrier to confirm the porting of my number. So I started the process again. Now the SIM card comes up as invalid when I enter it. I cannot send a trouble ticket as I do not have an account. I have tried the trouble shooting suggestions from this forum: clearing cache/cookies, using incognito mode, different device. It has been 6 hours and I have tried multiple times. Any other suggestions? Thanks. 

1 REPLY 1

JK8
Mayor / Maire

@kanmcis1 

 

Try activating again in a little while or tomorrow. Your sim might be locked after too many attempts, but it will eventually become unlocked. Always clear your cache and go incognito. Chrome or edge browser works well.

 

You can also use the live chat for activations tomorrow:

https://services.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

If you need support from an agent:

 

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
  • Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

  • Monday to Sunday: 6 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.