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Schedule plan changing on renewal date, didn't change the plan

oliverchao24
Great Neighbour / Super Voisin

I scheduled to change the plan on renewal date which is today Nov 27th, however the system didn't change the plan. Can someone help me? Attached the screenshot:

Several weeks ago when I sheduled the changes:

oliverchao24_1-1669567253418.png

 

Today:

oliverchao24_2-1669567404366.png

 

Liang

4 REPLIES 4

oliverchao24
Great Neighbour / Super Voisin

Thanks, incognito mode shows the correct information.

Metal1967
Deputy Mayor / Adjoint au Maire

@oliverchao24  What plan did you change to? There is conflicting info.. says you plan expires dec 27.. did you do an immediate change?

Metal1967
Deputy Mayor / Adjoint au Maire

@oliverchao24  Common question.. use incognito mode on your browser and check again.. PM shows cached pages

softech
Mayor / Maire

@oliverchao24   the new My Account page has some cache issue and you could be just still read cached page

 

Please try to use Incognito mode to login to My Account again and you should see the correct info