Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hii dear , I am out of Canada around 3 months. I have to pay for my public mobile , otherwise my number will permanently deactivated. But as I am out of Canada, I can’t logged in to my public mobile account because OTP is sending in my number. Previo...
apparently my brother locked my esim and now i need a puk code to regain access to my account… can anyone help???
HiI have problem to activate the eSim And I can’t login to my account because it keep send the code the new number thanks
the e-sim is not compatible with my new cell phone , so I am getting a sim card , I registered already and also paid for a subcription but cant proceed to the next step , I get the message e-sim not compatible , how can I change that?
I’ve been posting the last couple days out your frustration and well why not just add to it. So after days of not being able to log into my community account or my general account that shows plan payments profile and so on, but miraculously I got acc...
Hello,I am logged into my account and trying to figure out how to sign up for a US add on to my Canadian phone plan. I see where it talks about the add ons but don’t see where to purchase them. I also can’t see where it shows my current phone plan. T...
Guys, I was charged twice and I don’t know what’s going on. Could someone please help me with this issue?
I have no service on my phone, my friend use the same sim but he’s sim card is working just fine. But I have no service on mine it only shows Sos. Please help
I've tried using different browsers, different computers. Public mobile agent said use chrome, and clear my history, cache and cookies, I did all that, still no joy. Always get the error message "Oops! Something went wrong, please try again later."...
Hey everyone, This afternoon I decided to port my number to Koodo, the rep setup my account and initiated the transfer, I waited until I hit "yes" to the text message from Public Mobile and then put in the Koodo sim, and deleted the eSim. It's been a...
The cs agent asked me to reply via private message and I can’t find anywhere to respond to him via private message… I’ve never felt so helpless and frustrated
Hi there,A friend just had his auto renew of 3 month period charged yesterday (charged him 100 something dollars) but now he is leaving for another carrier. How do we get partial refund for him? Thank you.
Hi there,I I’m experiencing an issue calling certain numbers in the states. I get a 6UT1 error, despite having long distance minutes available in my account. I know the number I’m calling is valid because my son (also on public mobile) can get thro...
I have confirmation for my new subscription, public mobile cant find my account info? what is next?
Can someone please let me know who I can privately message regarding my account ? Ive had to create this one ti access Community as I urgently need to be able to bypass the new verification system with I did know about until yesterday to get back in...
Hi,If my data runs out before the end of the month, can I buy another subscription or do I have to wait until the end of my current month subscription?
Hello, I switched from a 90 day subscription to a 30 day subscription back in January and seems like I’m owed reward credits. It should be $5x2 + $2x2 + $1x2 = $16. Thank you!
Yesterday, I first signed up and pre-paid for a service package with Public Mobile. My PM Account was confirmed to be in place and paid. I then worked through the process of becoming a Public Mobile customer by confirming that the SIM card in my Pixe...
since the switch to this app I’ve been unable to make or receive txts or calls I’ve been locked out of my account for 3 days so any ticket I submitted has been closed and now I can’t submit a ticket it keeps saying error xxx has anyone had/have this ...
I paid for a subscription but then the screen went away and there’s no next steps. I need help to set up my phone. SIM is in but I do not even have a phone number yet. Please help!
Hello I wanted to know if I can get a refund on a wrong purchase. I accidentally goy us roaming instead of data.
I just lost my phone and would like to put my services on hold. I understand that I have to log into my Ac count to do this. However, when I try to log into my Account the Multi - Factor Authentication Code is sent to my Phone, which I have lost.How ...
Hi I was wondering if it's possible to renew my plan a day early if so how would I do it
I had some issues logging into app and I got an email saying account permanent suspended. How do I get it back
Hi. Currently in the US and need to renew my add-on. Payment made but still can’t make a call. Says all minutes used up. How long does it take for this to get activated?
When people call locally they get a long distances message saying to put a 1 in front of my number. When they do they get a message saying it's not a long distances call. I tried changing my sim card, and my number, but both have not changed anything...
Trying to activate my eSIM and it says Unable to activate eSIM. restarted phone, Reset networks, taken out old sim. Still won’t activate.
I am trying to setup an Easyphone Chaperon T100, but these phones do not have internet access, so I cannot download your app.How do I set this up?
So moved to an area just north of Sudbury about a year ago where the closest (Bell) tower is ~5k away. We have a cell booster pointed at the tower, and reception has been ok, not great, but in the past few weeks reception quality has significantly d...
