Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Account help need

Need help tried logging in too many times I need reset my password

(solved) Problem using SIMon or opening a ticket

I spent about 2 hours trying to use SIMon or open a ticket. It told me I had to make a Community account, which I did. I could use the account and browse posts, but my password wasn't accepted for SIMon/Ticket. I'll skip the details of what I trie...

Resolved! Add-On 12months2gb disappeared before 12 months

I signed up as a new public mobile member during March 2022 and had the promo code 12months2gb applied to my account but when I signed in to see my add-ons, the extra 2gb a month has disappeared and it hasnt been 12 months yet.

New look- not user friendly on phone

Is it just me? Every time I try to log into my public mobile account, it’s harder to navigate and click things because the new updated look is more shifty and overlaps sometimes. I really hate it. Especially the home page with the little people icons...

Can't connect on my account web page on my cellphone but it works on my desktop

Seems I'm not alone having that issue?? How to resolve that??

Resolved! Log in my account

I can't log into my account ever since I canceled my phone but my wife has here phone on my account too and I need to update my auto pay details

Resolved! add-on

Just bought an $8.00/10 day add-on to call the US and received a receipt. I enabled roaming and I called the US but a public mobile operator bot said I used my available minutes.

Resolved! Payment method expired

I had to update my payment method information. Is it going to try to process the payment again (in the next couple days) or do I need to pay the account manually using my bank? The payment was due to today and I received a message on my phone to ensu...

Just bought a new SIM - This is interesting - Any comments?

Delivery estimate has now changed to: And new look of cards:

accidentally removed public mobile from my network

I was having difficulty with slow 4g upload speed, so I was fiddling with settings. It asked if I wanted to cancel or remove Public Mobile (I can't remember which message) and I clicked on Yes. I thought I'd just be able to get back on it but now all...

311 municipal contct number does not work

I cannot use the 311 municipal number in my area. I get the um1 message. Is this something I can fix?

New plan not working

Just switched to public mobile yesterday with new SIM card. Still have no service almost a day later. How long should I have to wait until I have service? My plan says ‘active’ so I’m not sure if there is anything else I should do.

Resolved! How to add my phone number to this account

I need to add my phone number to this community account how can I do that please

Resolved! Login issues?

Anyone else unable to log into their account?

Resolved! Password change

Want to reset password, do not get email from you for the change. Just purchased phone wanted to set up account,jim b

Resolved! my account login/change password

been having lots of issues trying to access my account to make changes, check info, etc. kept giving me an error-page not found. had submitted a ticket and had my account reset with an auto password. Since then i am unable to log in, i cannot change ...

Resolved! Payment

Called 611 since have a new card could not pay. went to my account there is no place to pay. can not buy a voucher to pay. Then you have to sign to community. and thete you can nt pay. seriousely eventhough I like the intention of public mobile all t...

Very Spotty Service

I understand the outage last week but even the couple weeks before and still now, my calls are dying and dropping often. Today I was on a conference call with my Surgeon and Dr, I've had this IMPORTANT call booked for weeks. Straight away Dr was say...

Resolved! SIM card not activated after 16 hours

I transferred my number from Koodo yesterday. Everything went through well. But after 16 hours, the SIM card is still not activated yet. It shows emergency call only.

Resolved! Account sign in automatic password selecting

Not a huge issue since I figured out a workaround. But I noticed several months ago that my Public Mobile automatic sign in has changed on my IPhone 6s. I have both a Public Mobile Account and a Telus Account for TV and Internet. And when I used to...

Resolved! Address Change but my city is invalid

I am trying to enter an address change and the system is telling me that I am using an INVALID CITY. I know what city I am in. I am in Lacombe Alberta which is certainly a valid city.

New 15G Data is not applied as the current plan

Following the 15G data promotion, I changed my plan a few weeks ago. Today I was supposed to see the new plan on my account but still see the old one, any idea

Re: Billed me several times, don't send me the thing I pay and impossible to contact them

I bought a phone off public mobile in june and haven’t received. It says it was delivered and never was. I assumed it was a secure delivery. I dont advise buying anything off this company

Resolved! Plan not activating

Hello. I paid for a new plan. I was debited, but the plan didn’t activate.

Resolved! I am being double charged on my mastercard

Can someone please contact me as I am being double charged on my Mastercard every month

Resolved! No honour!?

Okay so a couple days ago I bought some top up vouchers. I thought I'd have no problem signing up for an account for public mobile as I had none before! Well I tried everything! I've tried desktop view, I've tried mobile view and from a mobile hotspo...

Resolved! Mobile data not working in Iphone

Hi there, I have an Iphone which is in theory compatible with the Public Mobile network (IphoneX 15.5 MQC22J/A). However, mobile data is not working. I've tried everything related with the usual troubleshooting steps, but it still doesn't work. The S...

Unrecognized sim card

Hello. I just transfer my phone number and registered a new sim card yesterday, but still have a message " unrecognized sim card". Please advise. Thanks.

Posts

Plan renewal

I have requested a plan changed for 15g at 40$ to be applied on the 9 nov 2022 and received a confirmation but the plan renewed at 3g for 35$ and was charged on the 8th. I was then charge for a 5g at 40$ again on the 9th. I would like to know if I ...

Community

Forum Posts