Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
how do I ask for a porting request from PM
It states that after changing your plan, you will loose your current promotions. Does that mean I will lose my Loyalty and Pre-Authorized Payments savings? Is there a phone number where you can talk to a real person?
I purchased a US roaming add-on yesterday and today I'm on the road in Michigan, near a major highway. I have used this in the past and never had a problem. However, after being able to connect to mobile networks immediately after crossing the bord...
I have the $45/20GB plan. Most months this is more than enough, but I see I am running low this month so would like to renew early when the data runs out, probably in a few days from now. I don't see how to do that. I tried the chatbot but it was u...
made a voucher payment ,,, not working ,,, what a scam !!!
Hi there, I have been a public mobile customer for a couple years now, I have noticed much better rates with you guys and your sister company Koodo and parent company Telus and would like to upgrade my account so that I have more than 8 gb of data as...
I need to purchase an add-on now and I cannot get any other page from the home page to do this.I need it now, why is the website not working please?
when i go to my android phone, i only saw accesspoint settings TELUS SPKOODO SP should i add another access point to get data working on the phone ? Using REALME 7 5G https://www.gsmarena.com/realme_7_5g-10590.php
So my phone hasn't been in service for around 3 months even though it was set to auto-pay each month, I tried logging into my account today but the account said my username or password was wrong. I tried resetting my password but no code was sent to ...
Why are some incoming calls being counted towards my usage and not others?
I can not make or receive calls the robot says that I have no USA roaming, but I am in Calgary not in USA
Won’t let me use a credit card
Hello, I haven't had service for the last 3 days. No calling or data. There seems to be no Telus outages in my area. I've been a customer for only 10 days, the first 4 I also had no service due to an issue porting my number. I'm not sure if the curre...
Hello everyone,my parents in law are coming to Canada in 2 weeks and I purchased two sim cards for them.I was wondering, can I activate their sim cards but start paying once they arrive?Is there an option during the activation process that allows me ...
Hi,I recently upgraded my phone from the S21 to S23 and whenever I go to one of the big box stores my data connection is slow to unusable. This wasn't an issue on my S21. I heard getting a new SIM can help, was there any updates to Public Mobiles S...
Unable to add funds, I removed cache and followed other posts. For developers - I checked the network tab, source of the problem seems to be from an api call to /payments it doesn't seem to be connecting to it getting a 500 response. Hope this gets f...
can i use the credit card of my husband to activate my sim card and payement
Hi everybody! I have currently bought an add-on data named "3 GB- US Data". I supposed it was also applicable in Canada. Now I can not use it while my default plan is finished. Are there any solutions to using this add-on in Canada or I should buy an...
A few minutes ago I texted a YES to my previous cell provider to allow them the transfer my number. My PM account is active. Am I going to receive a notification email/text when the transfer is complete/successful? When can I remove my old SIM card a...
HI I CANT BAY MY BIL MY PHONE NUMBER TEMPORARY UPENDED PLEASE HELP ME TO BAY MY BILE
How do I remove my credit card from my account?
I can't log in to my account or reset my password - nothing came through. going to the "submit a ticket" page says I can't log in to the community (yet here I am). Can someone help?
my phone supports sim and Esim can i get a second number with another carrier ?
Hello, I'm a new subscriber transferring a Fido account to Public Mobile. I haven't received the transfer request SMS message. How do I re-initiate the process?
I'm trying to figure out my total data usage in previous billing cycles.I see an option to search my usage history and filter by data and dates, but it pulls up a list of every time I used data, so I would have to manually add this up to get a total....
Hi there, I bought a phone and plan for my little friend last year. I put it in her email so she could one day look after the account. She's lost the phone and can't access her email because she lost the password for her gmail account and can no long...
I've tried entering the public Mobile APN and still I cannot connect.This isn't a new sim, It was working on my lgg8 but I can't get it working in the pixel 6,If there is a tech support public Mobile please help
This is only my 2nd time using USA access the 1st was easy but this time in April 2022 the service was hard to hookup and the service was very sporadic. What happened since one year ago?
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