I need help connecting my new pixel 6

[Dennisverma123]

I've tried entering the public Mobile APN and still I cannot connect.

This isn't a new sim, It was working on my lgg8 but I can't get it working in the pixel 6,

If there is a tech support public Mobile please help

[sheytoon]

Sounds like either your SIM isn't provisioned for the network, or your new phone doesn't work at all. Can you try your SIM in another phone to confirm? Also try another working SIM in your new phone.

[gpixel]

@Dennisverma123 

Pixels automatically provide the correct APN settings...

all you need to do is a network reset.

open settings
scroll down to system
tap on reset options
tap reset wifi,mobile & Bluetooth
tap reset settings and restart

if it's still not working after that then there are other issues involved

the Canadian model # for pixel 6 is GB7N6

[maximum_gato]

@Dennisverma123 

Maybe try putting your Sim card back in your old phone and make a call to ensure your Sim card is still working. Then put it back in the pixel 6a and see if that forces a reprovisioning of your Sim card for the pixel 6a?

Edit:

Mind you your LTE signal is poor at -114dBm. Try 3G as suggested to see if you get service. Your 4G LTE signal may be too poor to maintain a connection to the network.

[softech]

@Dennisverma123 try with another active sim, make from another carrier, and see if it works

[maximum_gato]

@Dennisverma123 

You should remove your second image as it contains your IMEI. Edit your post by clicking on the arrow on the right side of your post and then delete the image in your profiles image library.

[stonechucker]

@Dennisverma123  you mentioned that this is an old Sim card. How long ago was it last use? If it’s been deactivated for over 90 days the Sim card is no longer valid and you will need to get a new one.

[Dennisverma123]

Thank you I put in the IMEI and it's not blacklisted or stolen

[dust2dust]

It's just a thing to rule out. Try it anyway.

[Dennisverma123]

It's open box from best buy. Not third party seller, from bestbuy itself

[dust2dust]

Is this a new phone? Or did you buy it used? Just to rule it out, have a look at devicecheck.ca.

[Dennisverma123]

Thank you for helping me with this. I switched to 3g and turned on airplane then turned it off and when trying to call someone it says network not available

[dust2dust]

Let's focus on talk and text before data. Can you then try 3G as suggested. Maybe there's a 4G problem in your area. Also, go in and out of airplane mode to reconnect things.

Adding - volte provisioned indicates that you got volte. Nice. How about a full power off restart.

[Dennisverma123]

L

[maximum_gato]

@Dennisverma123 

Public Mobile doesn't offer 5G so you want 4G LTE/3G. Check for VoLTE to have been provisioned by checking your IMS registration. Dial *#*#INFO#*#* on your phone apps dialpad. If so then you would only need 3G if you cannot connect to the 4G LTE network.

[Dennisverma123]

I set it to LTE still no calling or mobile data

[dust2dust]

The plan doesn't affect this. Yes, make it the one step down to 4g/lte and others. Don't leave it at 5G.

[Dennisverma123]

 

 

 

[Dennisverma123]

Thank you but the preference selection on the pixel is 3g LTE and 5g . It defaults to 5g should I change that? My plane with public Mobile is 4g if that matters

[dust2dust]

APN is just for data. Did you try the 4G etc setting suggested?

[Dennisverma123]

It was not, I must have put in old data, for example the port was 80 not 8799 and the MMS proxy was 70. Something. 

I changed it all to your screen and still I have no connection. No text or talk

[hTideGnow]

Hi @Dennisverma123 

make sure the network is 4G.  Pixel has 5G and it could be the problem 

[softech]

@Dennisverma123 is voice working?  just want to confirm it can connect to PM network 

for APN , compare and chexk 

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms

         or    default,mms,agps,supl,fota,hipri

           (might need to include dun for hotspot)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled

                or  Turn APN on/off APN turned on

Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D