Why cant i call australia?

[authenticsaniga]

Hello,

I am trying to call Australia but it says its not connecting even though its the correct number. The number i am trying to call is +61 131171.

I tried asking the live chat but there was no one there, just the stupid AI bot that doesnt understand my question.

Thanks,

[computergeek541]

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@will13am wrote:

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@hairbag1 wrote:

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@authenticsaniga wrote:

Yeh i have 500 minutes on my plan

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Have you tried using this dialing format when calling from Canada ?

If you are in another country, call us on +61 3 7073 9600 

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@hairbag1 , you found the correct number for those calling from outside of Australia.  I got the call to work using 011 exit code instead of +.  I am not sure why + did not work.  @authenticsaniga , try calling using the following sequence 011 61 3 7073 9600.  

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I just tried +61370739600 and it worked fine.

[will13am]

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@hairbag1 wrote:

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@authenticsaniga wrote:

Yeh i have 500 minutes on my plan

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Have you tried using this dialing format when calling from Canada ?

If you are in another country, call us on +61 3 7073 9600 

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@hairbag1 , you found the correct number for those calling from outside of Australia.  I got the call to work using 011 exit code instead of +.  I am not sure why + did not work.  @authenticsaniga , try calling using the following sequence 011 61 3 7073 9600.  

[will13am]

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@authenticsaniga wrote:

Yeh its the phone number for VicRoads in Victoria. You can look up the number if you want.

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@authenticsaniga , my mistake, Australia is just 8 digit number.  I misread the google search.  I did try calling the number.  It does not work, not sure why as I have a whole bunch of international long distance minutes in my account.  

[BKNS27]

@authenticsaniga 

The 500 minutes International LD calling in your plan doesn’t include Australia.

Only calls to China, Hong Kong, Philippines, India, Pakistan, Taiwan and UK.

 

You need to purchase the 300 International Long Distance minutes for $15. Unused minutes will roll over to the following month.

 

 

[hairbag1]

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@authenticsaniga wrote:

Yeh i have 500 minutes on my plan

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Have you tried using this dialing format when calling from Canada ?

If you are in another country, call us on +61 3 7073 9600 

[slusagm]

@abtest   actually + country code can be used to replace 011 country code

[abtest]

I might be wrong, but isn't 011 required for an international call?

[slusagm]

@authenticsaniga 

i see you said  +61 131171

131171 is just the beginning part of the number? Australia number does not have area code start with a 1

[authenticsaniga]

Yeh i have 500 minutes on my plan

[authenticsaniga]

Yeh its the phone number for VicRoads in Victoria. You can look up the number if you want.

[will13am]

@authenticsaniga , that phone number seems rather short.  Google says Australian numbers are 3 digit area code and 8 digit number.  

[slusagm]

we need to buy the proper Long distance call add-on to call overseas.  Did you buy ahead?  If not, login My Account, go to Buy add-on and pick the one saying International Long Distance addon.  Buy first and call after