payments

[rjsdesign1]

I recently noticed three different payments on my visa account.  We only have two accounts?

Account holder for xxxxxxxxxxxxxxxxxxxxxxxxxxxxx

[Chalupa_Batman]

As per @hTideGnow please remove your personal info ASAP as these are not private. Tagging @computergeek541 

Have you contacted your credit card company to confirm these are all actual payments and one is not stuck in pending status? I'd suggest contacting them first and foremost to make sure. Do not in any way reverse the fee as it can affect both accounts. If it's an actual charge, then for sure contact a CS Agent to resolve. Just know this, there have been a few folks over the last few days with the same issues.

[hTideGnow · Accepted solution]

hi @rjsdesign1 

first, remove the phone numbers, we don't need it here as we are just customers

are the 3 different payments on different dates? and you have only 2 lines?

ask PM support agent to confirm.  Submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage