Credit card

[JOSEPH1962]

How do I remove my credit card from my account?

[JOSEPH1962]

How do I remove CREDITCARD from my account?Its let me edit the credit card but not permanently delete the credit card…

[Meow]

You will have to ask agent to delete it. In the mean time remove autopay so your CC is not charged on next renewal.

To Contact CSA-agent there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+) Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private messaging might take longer.

Watch for envelope in top right corner of Community page. It will show Number of unread emails.

[Handy1]

@JOSEPH1962  You need to get support to remove credit card info from the account 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )