International Texts

[JPM1]

I'm not receiving international texts here in Canada despite the plan saying I should.

[pmva]

---

@JPM1 wrote:

From Switzerland, from various sources. The text message was an SMS

---

If you've rebooted your device and these messages have worked before you may want to open a ticket with CS Agent.  Are messages you're sending being received?

You can contact an agent using the chatbot.  Type "agent" and click contact us to go through the wizard.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a help article about how to contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[JPM1]

From Switzerland, from various sources. The text message was an SMS

[Yummy]

Did you EVER receive SMS from other countries?

Can YOU send them SMS? Do they receive them?

Maybe some extra codes have to entered on their side.

[hTideGnow]

HI @JPM1 

from which country?

from just one person? or more than one?

more than one country ?

can you ask your friend how he texted you?

[pmva]

---

@JPM1 wrote:

It has worked but I can't say when it stopped. Local texts work. I've been using Public Mobile for 2 years

---

Do recipients receive your texts?  Have you tried to restart. your phone as a first step?

[JPM1]

It has worked but I can't say when it stopped. Local texts work. I've been using Public Mobile for 2 years

[pmva]

@JPM1 Has this worked and recently stopped working?  Local texts work?  Are you a recent port over to Public Mobile?