Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I ported my line online last night around 20:30 PM EST, I got all the confirmation indicating everything is successful, it is showing the Public e-sim card and Public network on the phone, but the phone can't receive inbound call nor text, it ...
Having trouble with my friend putting in my reward code, keeps saying that it’s incorrect. Can anyone tell me how to have my friend enter the code.
Hello there.When I login to my account verification code is sent to my OLD phone number, so I cannot verify. When I choose 2nd option to send verification to my email, I NEVER receive it.I have access to my email, but Eversafe ID tells me to check my...
Bf got a new phone as the other one died, how do I transfer his number to new phone
@CS_Agent Hi, I think I made a mistake when I create my eSim now I might need a new one
I was paying by credit cardChanged it to debit card. That now shows as payment method. How do I remove credit card informationThank you so much
I will upgrade my subscription plan. Will I lose my pre-authorized, loyalty and referral rewards?
Hi! What is the voicemail messages limit with the plan 30Gb - $40mo ? Thanks!
I was trying to transfer my phone number from Bell to Public. I made an error in the IMEI number so the transfer did not go through. How do i go back and correct that error or start again?Thanks,
Hey I got charged 5 extra times for my plan. This is from 2 different credit card statements. Is there any solution other than talking with my bank? Do I wait for an agent to message me back, or is there something I can do on my account?
I just moved from the ATL Canada to Ontario. I changed my payment method to the new postal code but it’s still showing ATL Canada tax %. Should I be worried? Did it work?
I would like to change to an esim, because my device is compatible. I am trying to edit the sim card number on my profile, but its not allowing me to. I am very frustrated. My services are on hold just so you know. Please help me with this.
I will upgrade my subscription plan. Will I lose my pre-authorized, loyalty and referral rewards?
I purchased the $30 US roaming package in September and while I was in the US I could text and use data but was unable to make voice calls. I tried re-starting several times with no luck. I'm heading to the US again Saturday and would like to know ...
I seem to be stuck in a loop with the app activating my account and transferring my number. It seems me to a support page and loops back to sign and loop back to support
Hi Team,I have been using Public for 2 months now, after moving to Canada.I am in the process to apply for some official documents for which i need proof of address and residency in Ontario.I would need a mobile bill with my current address on it.@CS...
I have purchased a new sim card. Paid the fee. Now it wants to load an app to my phone but my phone shows it cannt take that app.I now have 16 windows open.I cannot create a service voucher because I cnnot access my account.I sign in but it wants me ...
Okay, I am in the US and noticed that I can select different providers when roaming here. The choices are A T&T, T-Mobile and Verizon, which has a forbidden attached to it. Any ideas why the Verizon (forbidden) shows that? I have toggled between AT&T...
Trying to set up a esim it contours to say I cannot have full access without having code sent to specific number that I'm trying to set up so it's nit receiving this code to the number as it's I'm assuming it's not active I haven't received any codes...
My phone died. I ordered a new sim card and put it in an old phone but I still can't call out receive calls or texts. What have I done wrong?
My subscription is for 5g data, but I'm not getting it in my iPhone 11 Pro. I use an eSIM if that matters. Does anyone know why this would be happening?
Since I bought eSIM , my phone shows in settings under sims primary my tel number, then under used as travel no number no sim is this what it should look like.
Hi. I bought a new phone. My previous phone has been damaged in an accident. I had my public eSIM there, and I can’t transfer my eSIM from the old phone cause it doesn’t open. I need my sim ASAP. Someone HELP. I just have the email associated with my...
Hello Community Support, Can I transfer my bonus unused data add-ons to my family member number?Thanks
@CS_Agent I have used my reward points to get free India minutes today, But when i make a call with correct extension numbers, it says "you have used all available minutes, you cannot make a call." please help
HiMy subscruption was renewed on October 25th and I changed my plan on the next day..So I was charged on October 25th and 26th with two different plans..I am wondering if you guys give me overchrged amount on my credit.I read the warning you coudln't...
I paid Public mobile on Oct 30 with my Mastercard, received my new sim card yesterday and have been trying to set up my account and transfer my phone number and have had differnt issues and now it is saying that my Subscription not activated.
Did not receive my sim
I need my account number because I have to set up auto payments .
