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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1580 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3344 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32229 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43987 Views
  • 182 replies
  • 30 Bravos

Auto-pay rewards on 90 day plans

90 day plan on old loyalty program If you switch to a different plan and pick the 90 day plan. Do you get $6 off for auto payment or only $2? My old plan gives me $2 off per month/bill if I am set up for autopay. Curious how this works on the 90 day ...

Y4J259 by Model Citizen / Citoyen Modèle
  • 4045 Views
  • 45 replies
  • 0 Bravos

Resolved! Stolen number

Can anyone tell me why Public Mobile would transfer my phone number to a customer without my permission? I recently received a request to transfer my number to a new Public Mobile account. It was either a fraudulent request or a mistake (unknown). De...

AnisLiker by Great Neighbour / Super Voisin
  • 1227 Views
  • 10 replies
  • 0 Bravos

How do I get my $5 PM eSim?

New account, selected my plan and $5 eSim option.Account activation failed on step 6 of 6 when I requested a phone port.Customer support said they can't help me until I get a sim number but I ordered one already and paid.How do I get this eSim?!

DD86 by Good Citizen / Bon Citoyen
  • 1089 Views
  • 10 replies
  • 0 Bravos

Resolved! Transferring from Koodo

The final step for the transfer failed because I wasn't informed until then that I was supposed to choose (temporarily) a new number to successfully complete the transfer. There don't seem to be a way in the app to return. I sign back in and I am at ...

Keith4 by Great Neighbour / Super Voisin
  • 720 Views
  • 5 replies
  • 0 Bravos

Resolved! $44 plan ($39 90d) data amount

With the $44/month plan , is it 30Gig/month as long as you're on that plan? Or does it revert back to 15Gig only after 3 months?Thanks 

DrZone by Great Neighbour / Super Voisin
  • 1575 Views
  • 12 replies
  • 0 Bravos

CS_Agent

Hi , i'd like to buy a new sim card to add a new cellphone service to my existing service for my business and I'm wondering if i could use my own referral code to use it for myself so i could benefit from it . if the answer is yes please tell me how ...

Arvin23 by Great Neighbour / Super Voisin
  • 352 Views
  • 2 replies
  • 0 Bravos

Resolved! Can't login to my other account

Hi there at Public Mobile,   I have a unique problem with cancelling my original account. I bought a new phone for my wife's father and installed a public mobile account on the phone.But he has moved back to the Philippines and no longer needs the pu...

Wilsonator by Great Neighbour / Super Voisin
  • 619 Views
  • 4 replies
  • 0 Bravos

Sim Cards

How long do the sim cards usually take to come in the mail. I ordered them May 30th and we still don't have them.

Nccap by New in Town / Nouveau en Ville
  • 315 Views
  • 2 replies
  • 0 Bravos

Nickname

Change nickname

Sis49 by Great Neighbour / Super Voisin
  • 745 Views
  • 5 replies
  • 1 Bravos

Resolved! Changed subscription

I changed subscription today but my account still says i have no data available does it take some tims to update 

G306 by Great Neighbour / Super Voisin
  • 571 Views
  • 4 replies
  • 0 Bravos

Not able to use my reward

Hi I’ve used up all my data before a month cycle. I have a reward points and I redeemed some on data add-ons. but it’s never been put on my account to use. Why? I see all my data add-ons I redeemed from my points under “my reward” how do I make it wo...

Ahlaymar by Great Neighbour / Super Voisin
  • 457 Views
  • 3 replies
  • 1 Bravos

Transfering a number from Petro-Canada Mobilily

Now when I get to the second page of number transfer it asks me to "Select Your Old Mobile Service Provider".Petro-Canada Mobility is not on the list, can it be replaced by some other provider from the list?

ElenaSt by Great Neighbour / Super Voisin
  • 1498 Views
  • 10 replies
  • 0 Bravos

Resolved! Calls not working

My phone is working for all calls I've tried except for 1, it's a local number @- they're even apart of publicmobile; but I keep getting a "you don't have the add on for American roaming" or something like that.  Do you know what would cause this?

Hailz99 by Great Neighbour / Super Voisin
  • 861 Views
  • 8 replies
  • 0 Bravos

Resolved! Rewards on 90 days new subscription

Hi there,I was wondering why PM would apply only 1 month rewards on new 3 months subscription.I thought it would be 3 months rewards not one on my next payment.Thx for your help.

Veni by Great Citizen / Super Citoyen
  • 5780 Views
  • 41 replies
  • 4 Bravos

Rewards

Hi there!I currently have the $25 plan. I’ve been thinking about upgrading recently, and right now public mobile has an offer for 20gb for only $39. My question is, will it change the rewards?I want to stay on the old reward system, so I won’t make t...

Shai1 by Great Neighbour / Super Voisin
  • 796 Views
  • 7 replies
  • 1 Bravos

iMessage - Number Expiring

I just ported my number today from one carrier to PM. Everything is fine, but I just got a notification on my phone saying "This number is registered to your Apple ID, but is not associated with this phone. You can keep using the number for iMessage ...

whoisdoug by Good Citizen / Bon Citoyen
  • 10056 Views
  • 19 replies
  • 1 Bravos

$25 Plan for New Customers

Hello,I'd like to sign my daughter up under the $25 plan but I can't find it if I'm not signed in. Can someone please tell me where I can find it. If not, I'll be forced to sign her up with another provider Thanks

Mobilemech by Good Citizen / Bon Citoyen
  • 795 Views
  • 5 replies
  • 0 Bravos

USIM still not received.

I ordered a public mobile sim before and it didn't arrive for over a month, so I contacted you guys and one staff said you would resend it. But it's been another month since you said, and it still hasn't arrived. The order numbers for the SIM cards a...

ssabtul by Great Neighbour / Super Voisin
  • 909 Views
  • 12 replies
  • 0 Bravos

3G plans are officially back!!!

https://www.publicmobile.ca/en/bc/plans#3GPM listens and add the 3G plans back on the site, and also able to activate online now, without the app: 

hTideGnow_0-1686336592962.png
hTideGnow by Mayor / Maire
  • 2654 Views
  • 24 replies
  • 11 Bravos

Public Mobile Text Notifications

Since January 2023 I have not been receiving reminder texts from Public Mobile that my subscription is soon expiring. I have reported this issue more than once before and I was told that it would be addressed. The problem has not been resolved. I am ...

Leswyn1 by Good Citizen / Bon Citoyen
  • 1024 Views
  • 11 replies
  • 0 Bravos

Failed account setup - same e-mail, 2 sim cards.

Apparently, I successfully activated two sim cards with the same e-mail, different passwords.  Both phones are working. One phone number will not let me open, fix, repair, access or anything as I am told my sim EMI number is not valid. Entering my ph...

Valery3 by Great Neighbour / Super Voisin
  • 301 Views
  • 2 replies
  • 0 Bravos

Bad call quality

Hi since 3 weeks everytime i am on the phone the other person says i am breaking up and i have to walk around just to have some connection.

Poussine by Good Citizen / Bon Citoyen
  • 2197 Views
  • 26 replies
  • 0 Bravos

Resolved! Credit

@CS_AgenI I am currently visiting in the US. I accidentally purchased the talk and text and then the data, talk and text. Can I get a credit or refund for the talk and text?

Mitts by Great Neighbour / Super Voisin
  • 460 Views
  • 3 replies
  • 0 Bravos

i'm not even active yet and i hate this company

i'm only trying to find my GD SIM i ordered in MAYcannot have anyone help me CHAT says i need order number - i've checked my account and my email and no order number and i can't submit a ticket withoutdid everyone else have issues liek this or

CoreyHallett by Good Citizen / Bon Citoyen
  • 1261 Views
  • 11 replies
  • 0 Bravos
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