[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can’t get into account
Hey folks. I set up an account and a plan for my daughter’s phone, with a virtual SIM. Well, now she wiped the phone and got rid of it and then simultaneously lost access to her Apple ID and iCloud email, and then discovered she couldn’t get into her...
security pin for PM account
I'm being asked for a security pin. I have no clue what that is and have never heard of it , was never asked asked for it before or used it before.Anyone knows what that is
Resolved! 240 GB bonus data
On Mar 15, I received a text from PM saying that 240GB of bonus data (expiring in 150 days) have been added to my account. I logged in and verified that this bonus data was awarded a few weeks ago. Today, when I logged back in to my account, that b...
Reinitiate phone number transfer
I’m trying to transfer my phone number from Freedom mobile to Public Mobile and I accidentally deleted my Freedom mobile eSIM before the transfer was complete so I wasn’t able to authorize the text message.. Freedom told me all I have to do is contac...
SMS not working after nuber transfer
I just switched to Public Mobile from Virgin and seems everything works expect my SMS (sending/receiving). Can you please help. I have reset phone, sim card in/out and still not working. Thanks!
E-SIM not allowing SMS and not connected to phone number
Guys my new e-sim card does not allow me to send SMS and also only gives me the option of LTE or 3G. I reset all the network settings and restarted my phone many times. Because my phone number isn’t connected to this sim properly, I can’t get text ve...
No SMS text confirmation to port out
Hey I'm trying to port out and do not have a text message. I sent a PM to an agent I think about this using the chatbot...I have 90 mins to port out so I'm a little worried.
Porting not going through
How can we speak to someone I don’t know my old imei and my porting isn’t fknished
Resolved! Trying to port from Koodo, "Subscription Not Activated"
Trying to port from Koodo Postpaid and activate PM at the same time.Got an error "Subscription Not Activated" and to contact an Agent, which I did.But is this a porting issue or a PM activation issue? It feels like it might be the latter (like, did I...
stolen phone
my phone was stolen. I can't report it because when I login into my account its asking me to confirm my account via email code, which I do. then asked for a eversafe code sent to my cell number (which is stolen). Help
We both are getting dropped calls, multiple locations, two different phones, software is updated.
My wife has a brand new iPhone 15 and I have an older Samsung Galaxy 7. We switched from Koodo (Telus) and Bell to both being on Public two months ago but since have gone from an extremely rare dropped call to having dropped calls pretty frequently. ...
Cant login
Mu number is ###-###-#### . I am unable to login. I dont know my email. I need my account number. They are not allowing me to reset.
Hello I need to know how to get an esim with only a top up card
I bought 40$ in top up cards I am trying to subscribe and I don't have a bank account with money in it right now. Please help
i lost my phone can i still use my same number with a new sim card
im a bit confused
Slow MFA 2FA texts
I have been with Public Mobile for almost 2 months, but have encountered a new problem.Just recently, my 2FA texts are coming in late, usually about 5 to 10 minutes after the code has expired. I didn't have this problem earlier, it worked like a char...
Just Transferred from Freedom, Can't Text
Hello,I transferred my number 10 days ago but have not been able to send or receive SMS since. I read quite a few posts saying my number is in limbo.I tried putting in my old SIM but it no longer works either. What can I do now? Thank you!
Resolved! Can’t resister or save my number in my cell phone
I have tried all the things I can think of and have read about how to be able to register/save my number in my cell phone. But after refreshing my network a couple times, and rebooting my phone nothing works. I still can’t save my number that was por...
Resolved! Hello
I called a guy the other day for my car, call went through no problem.Today, I get an error that states "8B1 - your call cannot be completed as dialed, please check the number and try again. Or call client care at *611"I did research it, but removing...
Resolved! rewards
So in May ist we automatically go to points system and we don,t get the rewards taking off our bill like we normally do am understanding that it how it works
Stop subscription for a period
Hi team, i will be not in Canada for a few months. Is there any ways that I can stop my subscription for a period but can still keep my phone number? I used eSim. Thank you!
No us phoning
Hi, purchased the 15 day roaming plan for text, data, calling. I can text but cannot send or receive calls in the US. Have roaming enabled with full signal with "R" showing. Have LTE on. Shows I am on the AT&T network. Have rebooted phone. Have tried...
Usa talk and text 15 days
Texting under this add on package is not working for me. I don’t know why? They keep failing?
new account
I had an account with public mobile however I was in a bad car accident so I just canceled my subscription and I want to get my account back I still have the SIM card from my last phone number can I use that SIM card again even though I may have lost...
Resolved! SMS Not Working
Hello. I just switched to Public Mobile and everything works expect my SMS in or out. Can you please help. I have done resets of network, cellular, messenger etc. and still does not work.
Samsung A70 won't connect to Android Auto
I just purchased a 2024 Mazda CX-5 and I cannot connect my Samsung A70 cell phone to Android Auto. My daughter has a different Samsung model and it connects no issue.Any suggestions other than calling Samsung who were no help
