Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Is PM not selling these anymore?
Some of the help articles aren't loading, perhaps some of the older ones.For example the VoLTE page and US Roaming.
My phone was stolen and I want to cancel my service. When I try logging in, the website sends a 2FA code to my stolen phone to complete the log in process, but there’s no way for me to get that message. So I’m unable to log in and submit a ticket or ...
I switched my account from the $40 for 15gb to the new $39 for 40gb today and selected to have the account switch on my renewal date (which would be June 2) but it did the switch today and charged me.
I accidentally transferred my number to a Koodo line and I do not have a SIM card for that line. I want to transfer to Public but it keeps asking me to gain full access by entering a code sent to the Koodo number I can not access
Hi,New problem. So my brand new Umidigi C1 Max phone won't connect to the net using mobile data. Only connects with wifi. It's running Android 12.I see that Umidigi models have been the subject of these questions before.Any idea how I can get it to c...
What code should I use to call Lebanon the ones I use before is not working
Which accounts/plans get access to the 5G network?Only 5G plans, new plans, all accounts?
Just logged on to PM web site and it's different from yesterday - had to submit my account email etc before logging in to the Community. Also noticed or could not find the 3G plans. So what happens now to my cheap $15-- 3G plan?ALSO f I switch to a 5...
I didn’t know all these changes were happening so when I tried to log in this morning I had to make a new password, now whenever I try logging in to the app I need to pick a new plan. When I tried using my SIM# it said it was already in use. So do I ...
Hi,I realise this will have come through to the community hub as I couldn't find any helpful customer support to contact. I am being taken in literal circles logging in over and over again requesting to "Resume my activation" to which I'm then told m...
How do I submit a ticket?
Hello, hope this post reaches someone well. I am trying to cancel phone service for my family member with no access to their email (no way to reset password or sign into to their account). I have the user's name, phone number and registered email if...
Since the change to mobile app, my next payment in August now shows my grandfathered 12gb/ 90days 4G plan at $246??!!My last payment was just this May at $120 before incentives, which is the correct price.Is the new system glitched or is this some ki...
HI All, I still receive notification and pop up to other replied the posts I subscribed. But look like the notification and pop up to bravo (about someone bravoed my posts) are not working. Anyone same issue?
Hello, I ordered 2 SIM cards on April 27th and they still have not arrived and with no tracking number provided, I have no idea when they're going to arrive and it has been well past the 5-10 business days it was supposed to take. Also, I just notice...
Does PM give out promo codes regularly? Or is this a rare thing. I always see "enter Promo Code" but i can never find any. Is it something you have to hunt down, is it something people share?Thanks!Ryan
hi All, the direct chatbot link https://publicmobile.ca/chatbot is not loading. Anyone have the same issue? However, if i login to My Account, click Chatbot on top, then it loads
Before the switch over, I had signed up on my month renewal for 3gbs at 3G speed for, I think $35 or $30. After the changeover for PM, that option has disappeared. It was scheduled to switch June 2. Will I still get this plan?1gb a month is not enoug...
Currently on the $40 15gb. Want to change to the $39 20gb. Will I keep my old rewards system?
If yes,old point and add on transferred to new plan ?
This EverSafe thing is a huge mess.My Community account used the same email address as my main account, I setup an EverSafe account but when going to community it just made a new account... So now I have no way to access it because you can't login wi...
I hope this message finds you well. I am writing to bring to your attention a recent issue I encountered with my Public Mobile service, and to request a refund for the month of May/June that I paid for but was unable to utilize.To provide some contex...
Is it possible with this new site to change the number the 2FA is sent to like the alternate number on the account ?
The coverage map doesn't load on the new website.
Hello to all the great people here who help! I manage 7 accounts for family and friends, is there a way to shut off 2fa every time you log in? Before you could shut it off and send it to email. Now it's text or call and can't turn it off. ...
I am on the old Public Rewards program and have some data add-ons saved up. If I switch to a new 4G plan, will I lose access to my add-ons and legacy rewards?On the plan change page, there is a disclaimer as follows:> Your new subscription will take ...
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