Community

Resolved! clicked to sign up for $39/ month plan, charged $44

  I click the $39/ month plan, every time I click through, the subtotal is $44. I clicked through to the next page hoping there would be some option to pre-pay  few months to get to $39/ month. It just charged me the $44/ month + tax rate

Resolved! plan upgrade

i just upgraded to a new plan it said it would take effect immediately but it hasn't its been about 10 min 

Resolved! Stolen Phone - login

Phone was stolen, trying to switch SIM card.  Can't get into account as its asking for code that was sent to phone.  No option to get OTP sent to email instead

Resolved! Do I need Data to receive and make a phone call?

I have unlimited talk and text and very limited data. If I run out of data am I still able to make / receive a phone call  or text message?Thanks!! 

Resolved! @CS_Agent

I requested a refund and it was confirmed. It’s more than 2 weeks and I’m wondering why my refund hasn’t been given yet. Wanna make sure it’s in the process of coming in. 

Resolved! Activate subscription

@CS_Agent Tried to activate thru the app, but Step 6 said "Subscription not activated." Tried contacting thru the ChatBot, which told me that bc I'm with Koodo, I need to go back to STEP 2 and pick a different number, then switch it to my current num...

Resolved! importing number

I have been going around in circles for days trying to get my number ported to my new public mobile acct.  It was woeking yesterday, I was using the number, then this morning got a text sayinh I was issued a new temp number and now my acct says numbe...

Resolved! Transfer cell #

Trying to transfer old cell number. My previous cell company sent me a transfer request email. I had 90 minutes to reply. Missed timeline and transfer request cancelled. Have spent 4 hours trying to get someone to help me. 

Resolved! How do I cancel my service and get a refund?

Hi,I bought  a 1 month pre-paid plan and I am still being charged. The chatbox mentioned clicking unsubscribe, but I do not see this option anywhere. Please help. I would also like to know where I can get a refund for the extra month they charged me....

Resolved! My sim card activation is not working and i cant not get in contact with anyone. The people at the k

Resolved! Locked SIM

@CS_Agent My SIM is locked, asking for a PUK number, nowhere to enter it. 

Resolved! Rewards Gone??

Hi, I’ve been with Public Mobile for years. My old rewards are gone. Can anyone help me? Thanks

Resolved! Payment

Hi, I received a text saying that I needed to update my credit card for auto-pay. Found this strange seeing I have not changed my credit card. Did anyone else receive this or is it a scam? I know someone who has been with pm for 5 years and hasn't re...

Resolved! My

I can't receive any phone calls. It goes to voicemail right away. How to fix this? I missed the code to enter to get my number transferred.  I've been waiting all day from a text from Public Mobile. 

Resolved! Cannot Receive Incoming Calls

@CS_AgentHello, I recently switched over from the mobile service provider ChatR, and had my number ported to PM. My outgoing calls, texting, as qell as Mobile data all work fine, but I am unable to receive incoming calls. The people that try and call...

Resolved! How do I log a ticket to speak with a Customer Support Agent?

* I can no longer access my account - has it been deactivated?* My Visa expires the end of June; I need to access my account to update my card info* After going in circles with the Public Mobile chatbot, I though I should probably just create a new a...

Resolved! One specific friend isn't receiving texts or calls

I have one contact in my phone who, up until about 3 weeks ago, was receiving my texts just fine. Seemingly out of the blue he stopped receiving my texts. I can still receive his but anything I send him doesn't come through and if I call him it rings...

Resolved! Account not working and I cannot login

My account stopped working.  I cannot login to see if there is an issue on my account becuase it wants to send a text to my phone but my line is not working.  It worked yesterday.  When I try to call from another line it says "your plan does not incl...

Resolved! Esim

I just switched my spouse phone to PM but it still seems like I have to keep the old Sim card turned on for her to receive some texts and messages,  any thoughts.When I try to sign her into her account the 6digit number PM texts me will only come thr...

Resolved! add on changed, but not shown in the store

Hi I just purchased 3 G of data not realizing that is is only good for 30 days.  Is this new? I thought once you purchased data it was good until it was used up?If this is the case and it does expire in 30 days, I would like a refund please, as I sti...

Resolved! Payment Refund

I made a top up payment on my Visa that was processed to the wrong telephone number (or Public Mobile account)!!!  How do I get a REFUND???

Resolved! Rewards

I did not get my reward points after referring  and registering  for a friend. when do I receive this and when do my referral receive the $10

Resolved! My Account

I've been on the PM website for over an hour now trying to find a way to email or message a PM Agent so that I can make an inquiry about my account and my last referral's account (being my husband) and I am completely bewildered how it's set up so I ...

Resolved! Porting in Shaw Landline - address field won't allow numbers for streets

We are attempting to port in our landline to PM (we have an existing PM number). When filling out the address form it doesn't allow me to type in our street address, which is a numbered street (ie. 34th St E). We can't spell it out, as it would not b...

Resolved! Dad lost phone

Hello,My Dad lost his phone and is currently travelling in the US. He will be back in Canada soon but not back in our home province yet. I told him to get a new sim at a telus store. We are unable to log him into his online account because it keeps a...