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Hi, I submitted a number transfer request a few hours ago not realizing my old carrier (Rogers) had already closed my account.  I need to cancel the request and keep my existing public mobile number, how do i do this?

I have been going around in circles for days trying to get my number ported to my new public mobile acct.  It was woeking yesterday, I was using the number, then this morning got a text sayinh I was issued a new temp number and now my acct says numbe...