06-26-2023 06:45 PM
Phone was stolen, trying to switch SIM card. Can't get into account as its asking for code that was sent to phone. No option to get OTP sent to email instead
Solved! Go to Solution.
06-26-2023 06:46 PM
have you login to My Account in the last 4 weeks?
PM just changed to a new EverSafe login system and you need to complete the setup
If you have already created an EverSafe id, you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Resend code and then choose Send email
If you have not created an EverSafe id yet, you won't be able complete the part to link your My Account with the EverSafe ID, that needs a working phone with a working PM sim using SMS. (Sending the code to email would not be a choice until EverSafe id is fully setup)
Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID
If none of those workarounds helps, please open ticket with support and have them to help in this situation: