Okay, i messaged one of these chat messaged in the link you pointed to over 1 hour ago with no reply. I will give it one more hour. But it seem the solution may be to ask for a refund to be honest.
Is there a call in number? I cant seem to find proper support and don't understand these chat robots. The sim card arrived and was put into my Samsung android phone, the app was downloaded and a number was chosen. Then when a confirmation code was to...