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Yeah, support just needs to respond. I checked, it says No SIM Restrictions. 

I don’t think it’s a carrier lock… my phone has always been unlocked. iPhone 13 bought straight from Apple. I was with Freedom before. The network worked for a brief moment before it asked me for my PIN. I tried the different codes that I normally wo...

Also my phone is unlocked, and has not been purchased through any carrier. 

I just registered my phone for an eSIM, then it asked me for a PIN. I entered the usual numbers that I use as a pin, thinking that it would be one of those. After three attempts it locked my SIM, and is now asking for my PUK. 

I messaged customer service over an hour ago… It says it should only be 30mins online. Do you know how long it usually takes for a response?