Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
i recieved bill for first month but i have no service cancel and unsubscribe
Hello I changed my phone number and now its not updating on my phone. I cannot make or receive calls and there is not access to my cell phone data.
can I get two different plans for two different phones?
Joined on the weekend to take advantage of the deals offered till Oct 31st. My phone could not handle an ESim so had to go to a Telus store to pick one up. And they certainly don't offer a $5 deal. Doesn't say that on line at all - should be clearer ...
Hello I changed my phone number and now its not updating on my phone. I cannot make or receive calls and there is not access to my cell phone data.
Just transferred over on the weekend and almost lost my sanity trying to get up as I found the instructions really lacking. It wasn't until waiting the full 5 hours for service that the "tip" came up to keep your old sim card in your phone. Maybe I'm...
How do I get to chat with an agent about multiple charges on my credit card? Thank you
Hello, after I submit payment details at activation , I received this error message and got redirected to this forum. Your help is appreciated!
I got a new phone and need to transfer an eSIM and it won’t work. And on top of that I know this process is going to take HOURS. I WANT TO TALK TO A HUMAN BEING. IM DONE. If this takes too long I’m leaving cause this is actually. edited by computer...
Unable to place a cell call or receive/send text messages. People who tried to text to me received a message about US Roaming...but could not text me.
I understand that Public Mobile doesn't offer any Mexico roaming options.I also understand that I can purchase a Mexico sim card for use in Mexico (I did this last year).What I need to do, is KEEP my existing public mobile phone number while travelin...
Hello,Is it possible to get on one of these $34/month 20gb at 4G or $40/month 30gb at 5G plans as an existing user? Fine print says only for new activations.I have been with Public for a while and am not offered such promotions, and would like to upg...
I am having same issue, said activation error and it wants me to verify via text message but I have no service and nothing is working just tried to activate earlier and got text from old carrier about switching phone number please help
I am quite new to PM. I had to purchase extra data last month and it runs out after 30 days. When my cycle started again, I see that the data being used is my regular monthly allotment. Is there a way I can get PM to use up my add-on before using ...
I got this message and my payment went through but I'm not able to set up my account."Oops! Looks like something went wrong when we tried to create your account!Your payment was processed, but an account configuration error occurred. Please click bel...
Hello, fine community people please help me how to get the msg out to PM that my payment for October - which I saw on my bank credit card info (I have autopay) - did not update my account. So I can't use the data plan, and I keep getting msg to call ...
Having issue with port. Message says wrong meid and cannot contact CSR
my son has lost his phone so as the SIM . i want to suspend his account as we are still paying for his sim how to do it as as i only have hi s phone number only
There is a plan currently $45 per monthSays get $2.25 per month rewards to that effect....Does that mean plan price goes down $2.25 per month?Current plan $40 per month, no rewards.....Is it better cost wise to change to the $45?Thank you ALLBrian
@CS_Agent in our CommunitySwitched a few weeks ago from 3G too 4G as did my wife. Before the change her phone was almost unusable because pages would not load, now it works great. Mine was ok before butt is easy slower than hers even when were right ...
I am unable to change credit card info. I get this message OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.
I redeemed 3GB of data using my rewards points, and it appears on my account. However, the extra data isn’t working. I have used up my data which is why I redeemed the extra data. Is there something I have to do to “activate” it? And does this redeem...
I set up an account for my grandson. His phone is lost and there is no way to verify his account. It is a separate acct and email from my own. I am buying him a new phone but have no idea how to transfer his number as 2 ste
Hi everyone! So I've noticed that starting sometime in the last year, a lot of numbers are appearing on my caller ID as "private number". It seems to be random, applying to several businesses I'm working with, and even my parents' landline. This chan...
Did this just pop up today? Or did I miss something? The 20GB plan is now on sale for $34 on a 30 day subscription. Until tomorrow only. For those in the 90 day version I'd suggest changing to the 30 day version at next renewal, unless you prefer you...
Where can I see my data useage total for the month, other than adding it all up individually thanks
Setup Public Mobile account but cannot activate eSim or transfer phone number from Virgin Plus to Public Mobile
I dialled 611 to confirm payment and it still says my service has been disconnected and my balance is zero? Why?
I can't use the self serve website at all since the most recent update. I've spent the last two hours trying to log in and change my plan. The website has always been barely functional for me and incredibly slow but now it's not usable at all. I've t...
My friend has a public mobile account and her phone got stolen. She bought a new SIM and is trying to activate it, but can't log into her public mobile account because it keeps wanting to send a verification SMS to her (and she doesn't have a phone w...
