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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11123 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22052 Views
  • 181 replies
  • 24 Bravos

Resolved! Usage not updating

I have been monitoring my account usage (calls, texts, and data) in my account overview ever since the site update/changes, but call minutes and data usage have stayed the same, even though I know (having tested) more of each have been used.  Anyone ...

marcnoel by Model Citizen / Citoyen Modèle
  • 809 Views
  • 6 replies
  • 1 Bravos

Resolved! No incoming calls

I switched to Public Mobile on Sunday the 24th where I put in my new SIM card. I transferred my phone number to Public, now I am still not receiving any incoming calls. How long do I have to wait for the phone to receive inbound calls? This is crazy!

Rialey by Great Neighbour / Super Voisin
  • 325 Views
  • 7 replies
  • 0 Bravos

Resolved! I can not make payment without login my account

I have paid fee with cash several months. My account still can not reset. The website always shows:There was an error resetting your password. Please try again later.What is wrong with password resetting function?Advise please, Thanks,

jeffatcanada by Good Citizen / Bon Citoyen
  • 453 Views
  • 10 replies
  • 0 Bravos

Resolved! Not getting any phone calls and no messages either

I just went on Public Mobile’s plan.  I am not getting any phone calls.  People have called my land line saying they keep on going to voice mail. When I check voice mail, there are no messages.

Mare2 by Great Neighbour / Super Voisin
  • 236 Views
  • 4 replies
  • 0 Bravos

Resolved! Reward for pre-authorization

I activate pre-authorized payment a long time ago. But I don't get the reward for that. Can someone help me with the issue? 

saeed59sam by Good Citizen / Bon Citoyen
  • 488 Views
  • 10 replies
  • 0 Bravos

Resolved! Can't make or receive calls on US data roaming

I have US talk/text roaming plan for $15. Texts are working, calls are not. Can't make or receive calls. Confirmed add-on is on account, restarted phone, tried with data roaming toggled on and off. Not working at all. 

Bethwann by Great Neighbour / Super Voisin
  • 982 Views
  • 3 replies
  • 0 Bravos

Resolved! account question

so i have been able to log in in over a week due to internet issues and website issues  and i believe my acct  was de activated   any way to check?

sum1 by Good Citizen / Bon Citoyen
  • 1090 Views
  • 19 replies
  • 0 Bravos

Resolved! data issues again

my data according to my account was to reset back to 100% today. It worked for an hour, then it quit again...this happened all last month as well, super aggravating. what can be done to sort out data problems, I need it for work  =/

Mac18 by Great Neighbour / Super Voisin
  • 244 Views
  • 5 replies
  • 0 Bravos

Resolved! Changing plan

How on earth do you pay online and change my plan to new 4g 25gig offer the new web interface is useless can't do either?

Bvbenoit1 by Great Neighbour / Super Voisin
  • 174 Views
  • 3 replies
  • 0 Bravos

Resolved! Port out without SMS confirmation

Hello, I need to port out my number but I do not have access to SMS (out of country). How can I proceed?

DiegoA by Great Neighbour / Super Voisin
  • 1081 Views
  • 8 replies
  • 0 Bravos

Resolved! Remove credit card

I removed auto pay but I cannot remove my credit card info and cancel my plan as I think someone has my phone 

Resolved! Phone not working

Even though public mobile is showing as the mobile network, my phone isn’t working. I’ve tried restarting the phone and that doesn’t work. What else can i do?

christinand by Great Citizen / Super Citoyen
  • 502 Views
  • 11 replies
  • 0 Bravos

Resolved! Reactivating an account before it gets canceled

My account is about to be canceled on Aug 1st and I don't want to lose my number. I want to go ahead and add a new plan and funds onto my account but if I add a new plan to my account right now will my monthly renewal date change or will it stay the ...

Punisher by Great Neighbour / Super Voisin
  • 224 Views
  • 3 replies
  • 0 Bravos

Account status

Sorry, being new on here is weird LOL. I always just bought time at my store and THEY applied it to my account. Never had an account before! It is good, but - strange

larmstrong13 by Great Neighbour / Super Voisin
  • 231 Views
  • 4 replies
  • 0 Bravos

Add on not workinh

Hello, I have had so many problems with my account lately. Right now I couldn’t sign in to the lounge and had to make up a new sign on with another email.but the big problem is that I added on a talk/text US plan and I have not been able to get any s...

HeidiHorner by Great Neighbour / Super Voisin
  • 301 Views
  • 4 replies
  • 0 Bravos

Resolved! locked out, email account no-longer valid

Hello, I was trying to reset my password, however, the email associated with this account is no longer valid.  I am trying to connect with a human CSR, but I am having no luck.  I need to log in to add more fundsI need to change the associated email....

ashralph6 by Great Neighbour / Super Voisin
  • 296 Views
  • 4 replies
  • 0 Bravos

Resolved! sent in circles

Tried to log in and sent to authentication and back to sign in page numerous times ,,, sometimes I ge a page expired response  other times just get another authentication page just checked have been authentication coded 7 times,Tried SImon and got ir...

Resolved! Password reset not working

Hello, Can someone help me with this issue,  your password portal is not working for password reset.  I get this message below? Unable to reset password at this time, try again later.  Can someone help? 

tony5 by Great Neighbour / Super Voisin
  • 395 Views
  • 5 replies
  • 0 Bravos

Resolved! Data

I’m getting texts telling me my data usage is at 100%. My account shows 10% usage. 

Albert6 by Great Neighbour / Super Voisin
  • 241 Views
  • 3 replies
  • 0 Bravos

Resolved! Password reset error

Hello I am trying to reset my password but it says error resetting password try again later.  Someone please help

CR1974 by Great Neighbour / Super Voisin
  • 154 Views
  • 2 replies
  • 0 Bravos

Resolved! Transferring Phone Number

I lost my SIM card and I am trying to transfer my phone number to Koodo. How can I do that?

idk123 by Great Neighbour / Super Voisin
  • 153 Views
  • 2 replies
  • 0 Bravos

Resolved! Warning message while in the USA without an add on

I've tried turning Roaming Off to stop these error messages but to no avail. I do not want to purchase a USA Add on for roaming (using an Esim for data).   On the IPHONE, Public Mobile is still the primary SIM with the Esim as secondary for data only...

George1509 by Good Citizen / Bon Citoyen
  • 351 Views
  • 10 replies
  • 0 Bravos

Account won't show my data usage

Hello everyone, my account will not display how much data I have used. This problem started when they switched to 4G. Then the page setup changed and I cannot see how much data I have used. I actually switched plans in the meantime hoping it would re...

michelleHG by Great Neighbour / Super Voisin
  • 218 Views
  • 3 replies
  • 0 Bravos

Resolved! Can only sign in to PM account on my cell

Hello there! So yesterday I sent messages because I wasn't able to sign in to my PM account. I reset my password but it still didn't work. But today I go a text from PM with a link to sign in on my cell which I did and it worked, yay! But the weird t...

metta126 by Good Citizen / Bon Citoyen
  • 261 Views
  • 6 replies
  • 0 Bravos
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