Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
We are fortunate enough to be going to two cruises.The 1st, Los Angeles to Vancouver.The second, Vancouver to Alaska and back to Vancouver. When taking US land vacations in the past, we have purchased the 'US talk and text bundle' and it has worked ...
I have an 85-year-old friend who signed up for public mobile last year. He does not have a computer or a smartphone. His credit card expired a month ago and his automatic payments stopped and now his phone does not work. The shop he signed up with no...
What happens when you try to activate a new phone but the two-factor authentication is a phone number that you don't have access to?
Here's my (probably) unusual story.My wife and I are providing a cell phone to her brother who lives in Saskatchewan. Our idea is to get a SIM card here in Calgary and get it activated, hopefully with a Saskatchewan area code (hopefully, that's able...
I purchase a SIM card and activated a plan. On my account it says “Active” but my service does not work. I can’t receive calls, send texts or make calls. I have an iPhone so all it says is SOS. I’ve paid for the plan and added an extra $40 to my acco...
i purchased a new phone and activated a new account on April 19th, 2023Public mobile has verified that i have been accepted.i can send and receive texts.i can phone out but incoming calls still go to my old Virgin phonei called Virgin Mobile, yeste...
I am writing in regard to the plan I have with Public mobile. I was out of country for 6 months but I paid my bill on time every month. Now I am back in Canada but my phone is not working. I want someone to contact me urgently in regards to this matt...
So, I changed my sim card, updated the new number in my account, got an email confirming that my new sim card number has been activated, but when I try to use my phone, it says "not registered on network". I tried turning my phone off and on again, ...
I see I have had a solution. But some one else got it!!! Looks like there is a glitch in erroneously showing the "accepted solution".
I was charged for a 4g plan for 41$ and payment went through but it said “error” and did not make an account for me. I then selected a 3G plan and it worked and I was also charged for the 3G plan. Both transactions are still showing in my bank statem...
how do I ask for a porting request from PM
It states that after changing your plan, you will loose your current promotions. Does that mean I will lose my Loyalty and Pre-Authorized Payments savings? Is there a phone number where you can talk to a real person?
I purchased a US roaming add-on yesterday and today I'm on the road in Michigan, near a major highway. I have used this in the past and never had a problem. However, after being able to connect to mobile networks immediately after crossing the bord...
I have the $45/20GB plan. Most months this is more than enough, but I see I am running low this month so would like to renew early when the data runs out, probably in a few days from now. I don't see how to do that. I tried the chatbot but it was u...
made a voucher payment ,,, not working ,,, what a scam !!!
Hi there, I have been a public mobile customer for a couple years now, I have noticed much better rates with you guys and your sister company Koodo and parent company Telus and would like to upgrade my account so that I have more than 8 gb of data as...
I need to purchase an add-on now and I cannot get any other page from the home page to do this.I need it now, why is the website not working please?
when i go to my android phone, i only saw accesspoint settings TELUS SPKOODO SP should i add another access point to get data working on the phone ? Using REALME 7 5G https://www.gsmarena.com/realme_7_5g-10590.php
So my phone hasn't been in service for around 3 months even though it was set to auto-pay each month, I tried logging into my account today but the account said my username or password was wrong. I tried resetting my password but no code was sent to ...
Why are some incoming calls being counted towards my usage and not others?
I can not make or receive calls the robot says that I have no USA roaming, but I am in Calgary not in USA
Won’t let me use a credit card
Hello, I haven't had service for the last 3 days. No calling or data. There seems to be no Telus outages in my area. I've been a customer for only 10 days, the first 4 I also had no service due to an issue porting my number. I'm not sure if the curre...
Hello everyone,my parents in law are coming to Canada in 2 weeks and I purchased two sim cards for them.I was wondering, can I activate their sim cards but start paying once they arrive?Is there an option during the activation process that allows me ...
Hi,I recently upgraded my phone from the S21 to S23 and whenever I go to one of the big box stores my data connection is slow to unusable. This wasn't an issue on my S21. I heard getting a new SIM can help, was there any updates to Public Mobiles S...
Unable to add funds, I removed cache and followed other posts. For developers - I checked the network tab, source of the problem seems to be from an api call to /payments it doesn't seem to be connecting to it getting a 500 response. Hope this gets f...
can i use the credit card of my husband to activate my sim card and payement
Hi everybody! I have currently bought an add-on data named "3 GB- US Data". I supposed it was also applicable in Canada. Now I can not use it while my default plan is finished. Are there any solutions to using this add-on in Canada or I should buy an...
A few minutes ago I texted a YES to my previous cell provider to allow them the transfer my number. My PM account is active. Am I going to receive a notification email/text when the transfer is complete/successful? When can I remove my old SIM card a...
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