Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have a Canada US plan and am currently in the US. When I am not on WiFi, my maps will not load an address and on Facebook, it will not open comments.
Good morning, I am hoping you can help me understand how I might me impacted if I make an account change. I am currently paying the following monthly:Subscribed Plan, $39.00 for 20 GB of data minusRewards, Loyalty- $4.00, Subscription- $2.00, Commun...
I signed up for a plan with PM. I completed the payment, selecting eSim and checking compatibility and downloaded the app on my phone. However in the activation process, the app says Phone is not eSIM compatible (it's an iPhone 12 mini which does ac...
Hello,I Paid for simcard and 3months subscription but more than ten days simcard not arrive. Can I cancel my subscription? Thanks, Sopheap
Hi folks, It seems like after activation of my card, I didn't get any loyalty rewards, anyone have the same issue?Please help thanks. Thanks
I already paid, payment went through. Subscription not activated. When I click Get Support and then log in, I am stuck on a blank white page when a button "Done" on the top right hand corner.
I changed my plan from$120 for 3 months to $34 a month 20GB and unlimited Canada wide calls and text and international messaging, however my receipt shows “ unlimited Quebec plan?! Is that normal?Thank you
Hi I need assistance with my father's Public Mobile Service. I am unable to make this request from his account since we need a 6 digit code sent via text or email (which we need his phone line to be active to access as well). When we try making a cal...
Wondering procedure for porting number from Koodo after I have already activated e-sim from public mobile?
I transferred my number from virgin to public mobile 2 weeks ago. I cannot logging into my account. I received your code by email but I do not receive the text code. Also I received some phone calls but some are going straight to my voice mail from m...
My 91 year old Dad is still in his house. Recently (might be today), when you try to call him the system sends the caller a message that says there is no US Roaming plan on his rate plan(??) HOW do I get hold of somebody to fix this?
I am currently having issues getting my plan activated through the mobile app. After the page for entering the info for porting a number, I was led to an activation process. The process failed and it won't let me retry. When I try to get support, it ...
Moved to French support
Hello,I just signed up for 90-days, but would like my account to remain active longer than 90-days. Will I have to renew my account manually or will you auto-bill me after 90-days to keep the account active.CheersShane
Hello Community members.I need to know my account number. I am not able to login to my account. Each time I tried to login, it returns me to to the main page and I keep logging in circle. My password is correct, I even change it to be sure. I know i...
Good day:I am not that tech savy. I purchased a basic TCL Flip phone model 4058E and it does not have a phone number associated with it. I thought that I would get one when I purchased a plan from public mobile but didn't realize I had to download an...
My profile will not display any Can US plans. It will only let me change my subscription to the the 20 gig plan or the $15 .00 voice txt plan. It will not allow me to change the all plans to the 90 day plans.
Hi There,I have just activated my new subscription two days ago (Nov. 3) and didn't find a place to enter my friend's referral code in the app. Please help apply the referral code "xxxxxx" to my friend's and my account and credit the rewards points.T...
My bank account has been charged for another line and I had them check to who I have no idea of this person and I want help getting this stopped and my money refunded. Who do I speak w
Hi,I would like to set up a call numbers to number in United Arab Emirates (UAE). But, it was not successful. The error message I get is: Failed to read dataSomething went wrong. Check you SIM card or network connection, then try again. For your info...
try to transfer my number from virgin mobile, now both my esim with Public mobile and old sim card with virgin mobile works as the same phone number. called virgin, they said the issue is with Public mobile, trying to contact customer service but...
I asked a question a couple of days ago about my plan. im looking at my bank info and the money for PM account clearly came out November 2nd. Nov 3rd i got the text saying my phone bill was not auto renewed. I waited and checked again today. I still ...
I'll be traveling out of country for seven months. Normally, I just keep my plan active when traveling. This year I was thinking of putting it on hold if possible. I'd like to keep my number which was ported from another provider 4 years ago. ...
I'm in Ontario. Just changed plan on renewal. Went to Payments and it showed this for upcoming payment. Why is it showing Quebec when the plan is Canada Wide? Subscribed Plan$34 for Unlimited Quebec minutes + 20GB data at 4G speed
if the old customers register for the reward points, do I still get the pre authorized and loyalty benefits ?
I recently tried to port my number. I did not realize I had to leave my current SIM card in. That said it never ported. How do I re-port my number??
I transferred from Lucky operator to public operator about 3 weeks ago and since then I have not received any good service, my phone does not receive SMS at all, I have not received any messages for the past five days, and my phone keeps ringing when...
