Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I have changed my phone and also had my plan upgraded to the 15GB LTE. Now I am not getting any LTE service. It is brand new Samsung phone and new plan. What do I need to do please ? Many thanks,
I just tried calling a friend and the call immediately dropped, then I tried a few others and they dropped too. I also cannot receive calls, when I press the answer button, the calls automatically hangs up. I can receive and send texts no problem jus...
i am recently unable to connect to network
I received an offer a few months ago to change my plan to 15G per month at the higher speed for $40 to start with my next billing; i have not received the extra data as of yet. what do I need to do?
How I can port in from Fido to Public, any customer service person can help?
I have add-on "Reward 500 Canada Wide Long Distance Minutes"Can the 500 minutes be applied to local Canada calls or only restricted to Canada long distance calls?
Cannot sign into online account as my email is being used on a separate account
Whatsapp stopped and now I have a message on my Samsung Android system to "Sign in to network TELUS" First the message was "Sign in to your network Public Mobile" now it's Telus. How do I do that? Everything else works on the phone except What...
I'm trying to pay for a family member who has lost and replaced their credit card and I need to get in contact with them, the issue is they are highly tech-illiterate and don't know how to change their account details to fix the credit card issue so...
I have a Canada wide unlimited minutes but was charged for long distance when using it. Help?
Is there a plan to support Esims?I unfortunately work remotely with no cell signal and fast wifi so I'll have to leave this service otherwise.
Hi,I have accepted the 500mins int bonus. I will go to USA for several day. Could 500 mins be used in USA? Do I need to do anything to let it work? Thanks
I just realise I forgot to recharge my old account I am not able to login my accountIs there any way I can get back same number againI already had new public mobile number
Hi all, I've read other posts for other dumb phones / flip phones & MMS, but I can't seem to get the settings to work for mine. I can't edit APN settings on this phone, but I can set up "Network profiles". My current MMS profile: Name: Public MMSHome...
I had a message from 611 asking me to visit self serve (link provided in text) to make an update to ensure uninterrupted service. Is this legit? I logged into my account and don't see anything there about updates.
Can I block data from my Public Mobile Account (not from my device). The reason for blocking data from account level is because I am using another eSIM with 5G data as a secondary SIM on my Samsung S21 phone. Now my Samsung phone first uses data from...
I just wanted to inform the PM community about my experience with the roaming package offered for US travel. I was aware that there might be limitations going in, but I was unprepared for utter uselessness of the calling package. In my opinion, the s...
A couple of days before my statement date I must have run out of minutes?? I thought it was an issue with running out of US roaming so I purchased the 15 days roaming service. Now, when I try calling it's saying I have to purchase US roaming. But, ...
Is there an extra charge if you travel in Canada and use your phone for Canada only calling
I placed an order for SIM card to join Public Mobile on February 16 - Please check the status of my order.
Everytime I step out from my place and use mobile data instead of my wifi. The mobile data is very slow or sometimes not even functional at all.
Anybody else keep getting spam messages on community? Have any ideas on how to make it stop?
My friend did not enter my reward-a-friend code during activation. we need to know how to retroactively after activation so we can both take advantage of our rewards. How do we do this?
Hi everyone!! I'm not sure if this has been asked before, but does anybody know what's more worth it-- public rewards or public points? Let me know!
This only started recently, but now, whenever I call someone the speaker will shut off randomly. I have to press the speaker button again and then it'll shut off again sometime later. No clue why it's doing this. Hasn't done this in the past year and...
I have several free promotion add ons. I am not sure how to use them. I would like to use one of the 500 mins one time international long distnance. Can someone help? Thank you!
I want to reset password to log into my account so I can set up preauthorized payment as my phone has been disconnected. but when i type my phone number in to to get code it says it it cannot be reset at this timeI need to activite my phone asap
Getting error when ever I am trying to callThe SIM is not working, it seemsUnable to activate the SIM as well
it is showing that the plan is active but I am unable to make calls with my public mobile SIM card, but i can recive message
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