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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1921 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3626 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 33287 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45180 Views
  • 182 replies
  • 30 Bravos

Resolved! 5g plans don't work?

Been using 4g public mobile a long time, switched to the new 5g plan.The new 5g plan day kicked in and while my phone suggests I am connected to 4g, I actually get no service. No phone, no data.Checked APN no change needed, rebooted,

22rabbit by Great Neighbour / Super Voisin
  • 926 Views
  • 5 replies
  • 1 Bravos

Resolved! New user, number didn't transfer

Hi,I just switched from Freedom to Public. Bought a sim card, went through all the steps, created a PB account and asked to transfer my #. My number did not transfer, I can't make calls or send msgs or submit a ticket because when I try to log into m...

Julia9 by Great Neighbour / Super Voisin
  • 1208 Views
  • 8 replies
  • 0 Bravos

Resolved! sim card

Hi, purchased a new moto g 2022. I took my sim card and resized it and it fits perfect. When I turn on my phone, it asks for a SIM Service Provider Unlock PIN. Does anyone know it is or what I do here? If I dismiss this and get into my phone, it indi...

Burry by Great Neighbour / Super Voisin
  • 591 Views
  • 4 replies
  • 0 Bravos

I cannot call my voicemail not sure why

My service hasn’t run out yet, so I am not sure why it won’t let me check my voicemails at all. My phone plan hasn’t run out yet so not sure what’s going on. I try to send a ticket to have someone check this issue for me and both times it gives me “E...

Yorkiemama11 by Good Citizen / Bon Citoyen
  • 4616 Views
  • 21 replies
  • 0 Bravos

Resolved! To find my Account number

How do you find one's account number?  I've signed in, looked for 'profile' tab and can't locate it??

ct13 by Great Neighbour / Super Voisin
  • 3076 Views
  • 4 replies
  • 0 Bravos

Resolved! Resetting an account PIN

Several people have asked about changing their account PIN. There are a number of comments that say the PIN has to be changed by Public Mobile staff. I tried to submit a ticket to change my pin and here's the response:You will notice it says "Did you...

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JGPM by Great Neighbour / Super Voisin
  • 891 Views
  • 4 replies
  • 0 Bravos

Cannot send or receive PB calls

I'm having issues calling another public mobile number. The message states "sorry your call cannot be completed as dialed, please try again". When that number calls my number, its states the call cannot be completed because they dont have a US add-on...

Diop by Great Neighbour / Super Voisin
  • 437 Views
  • 3 replies
  • 0 Bravos

Resolved! Lost bonus data

When I signed up to my plan, I was getting 3 GB + 2 GB bonus for a total of 5 GB. Recently, the 2 GB bonus disappeared - I am only getting 3 GB per month. How do I get this corrected?

openworld by Good Citizen / Bon Citoyen
  • 2071 Views
  • 23 replies
  • 0 Bravos

Is the PM Eversafe security an improvement?

The new PM  app is causing problems for many users that didn’t have problems before its introduction —-  so is it an improvement ?It also begs the question— did they implement Eversafe because there were security problems with the old system?

Old4 by Good Citizen / Bon Citoyen
  • 734 Views
  • 6 replies
  • 1 Bravos

Resolved! 90 Day Plans & Rewards

If I sign up for a 90 day plan, do I get my $$ rewards for each month or just once for all 3. For example if I get $2 a month off loyalty, will I get $6 when I pay for the 90 days or just the $2? Thanks!

kjames2001 by Good Citizen / Bon Citoyen
  • 1221 Views
  • 9 replies
  • 0 Bravos

Resolved! Rewards not applied

I redeemed 20 points for 3 GB data 3 days ago. The transaction shows in the list of "Recent Activity", but the reward has not been applied.What to do?

jhughes1 by Great Neighbour / Super Voisin
  • 681 Views
  • 2 replies
  • 1 Bravos

Resolved! 404 error when signing into my account

Hi, whenever I try to sign in to my account, I get a 404 Error page. I've tried multiple different browsers on different computers. This has happened before as well. I need to access my account in the next 4 hours as I'm traveling to the US and need ...

katherine123 by Great Neighbour / Super Voisin
  • 752 Views
  • 4 replies
  • 0 Bravos

Resolved! Unconditional Call Forwarding not working

Hi, I am leaving today around 6 pm and trying to forward all my calls to a voip phone number. "Connection problem or invalid MMI code" pops up every time. I am not going to take my public mobile phone with me so once I leave around 6 pm, I won't be a...

jszhao by Good Citizen / Bon Citoyen
  • 1887 Views
  • 8 replies
  • 1 Bravos

Resolved! New Sim(Order 343620)

Hello, I did not receive my new Sim card(Hi Yaroslav ,We’re busy preparing your order. Your order should arrive in 5-10 business days.)It was in May 10th 2023

yara_fel1 by Good Citizen / Bon Citoyen
  • 541 Views
  • 3 replies
  • 0 Bravos

My bill is high

 I pay around 34$and I just received 3Gb internet another company give me good offers in this price 

Khan3 by Good Citizen / Bon Citoyen
  • 1826 Views
  • 22 replies
  • 0 Bravos

Resolved! Account email not accepted

With the new public mobile platform, my daughter’s account email is not recognized anymore. She receives emails from public mobile but cannot access her account. Her email is a school one (@cra.education) and public mobile platform says to enter a va...

Sabrina81 by Great Neighbour / Super Voisin
  • 1028 Views
  • 5 replies
  • 0 Bravos

No signal

My SIM totally out of signal now. Could you help me check what is the issue? When someone call me, the call was cut automatically.

siyuzeng by Good Citizen / Bon Citoyen
  • 313 Views
  • 1 replies
  • 0 Bravos

Resolved! 90-day subscription

My son just changed his plan to 20 Gb for $39 but there is a recent promotion that is 30 Gb for $39, but it is a 90-day subscription.  Can he switch to this new plan?  And does the 90-day plan renew at 30 Gb for $39 or does it switch back to $44 afte...

susellin1 by Great Neighbour / Super Voisin
  • 1642 Views
  • 5 replies
  • 0 Bravos

Resolved! Need help with minutes add-ons

I'm currently on $15 plan with limited minutes and I believe those minutes are only Canada-wide (correct me if I'm wrong). I have a few work-related numbers that I'll need to be calling soon multiple times. The numbers are: +15165007776, +18006522054...

jzxdrift_100 by Good Citizen / Bon Citoyen
  • 580 Views
  • 2 replies
  • 0 Bravos

Service not working

Hello ,  I received a message that my data was turned off. Why is that?  I paid my outstanding bill and want answers as to why I feel like I need to switch providers . I cannot call and talk to a rep either . These new changes are frustrating! 

Nadinewest by Great Neighbour / Super Voisin
  • 436 Views
  • 2 replies
  • 0 Bravos

Resolved! Rate change

My subscription rate with my standard US texting and calling add ons jumped from $40 to $75 without notification. I thought I was grandfathered. What is going on, and what can I do about this?

cfdeguire1 by Great Neighbour / Super Voisin
  • 737 Views
  • 4 replies
  • 0 Bravos

Why doesn't the website work?

The page never loads not in the App or the website. All I want to do is change over my payment options, pay my bill and fix my husband's phone, which says its plan is from a different country. When it's an Alberta Number. It worked just fine a few mo...

Rwickwire by Great Neighbour / Super Voisin
  • 1885 Views
  • 11 replies
  • 4 Bravos

Resolved! Reward Program

I still have the old rewards program which I prefer. If I change plans will I automatically be enrolled in the new points based rewards program? Or will I still have the old rewards program?

TG3 by Great Neighbour / Super Voisin
  • 501 Views
  • 1 replies
  • 0 Bravos

Resolved! I ported out mid billing cycle, how do i get a pro-rated refund?

Ever since the eversafe update, I cannot sign into my account (including community account, had to create a new one). Not because my account may not exist anymore (I've ported out successfully), but like, I just can't sign into any account. The page ...

shinyellowaff by Great Neighbour / Super Voisin
  • 582 Views
  • 2 replies
  • 0 Bravos

Wildfire help in Nova Scotia

It's truly sad that Public Mobile will not help us out because of the devastating wildfires in Nova Scotia.  Pretty sure that Public Mobile will be losing my 2 accounts and I will be sure to spread the word around of how uncaring Public Mobile is.

tanyaluke1 by Good Citizen / Bon Citoyen
  • 2084 Views
  • 15 replies
  • 1 Bravos

Resolved! Frustrated trying to restart my son’s account

Hi,my son was with Public Mobile for several years, then he went to the U.S. and had signed up with PM for roaming but his phone crashed as a result. PM customer service blamed it on the 5G towers and i had to cancel his subscription (since I’m payin...

Mami by Great Neighbour / Super Voisin
  • 722 Views
  • 4 replies
  • 0 Bravos
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