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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

call forwarding gives error message / not working

I used to have call forwarding set to forward my calls when not available(phone off) to another number. It no longer works. 62(10 digit number)# gives message " connection problem or invalid MMI code"

"Data add-ons expire after 30 days"...

There is now a new caveat for add-on purchases (for both when buying them with money or by exchanging points) that says:"Data add-ons expire after 30 days."...my questions are:1: I have almost 3 gb of data in my account that HAD been rolling over mon...

Resolved! Community

The new Community Account is asking my Dad to register, he already had a user name. When he enters his old User Name it says already taken. Thx for any help.

unable to access self service & update credit card

Resolved! eSim question

I am a new member here and I have a question about eSim.What if I delete my eSim off my phone, will I be able to install a new one?

Resolved! What is the cheapest plan available for public mobile?

I have a plan that I have had for a few years that only costs 15 dollars, plus I get my rewards savings which I LOVE! however I no longer see this deal on the website. Just curious as to what others are paying. FYI it is a good deal but it comes at t...

I don’t have access to my account

Hello,I missed one of my payments so I tried to log in to make the payment after my service was disconnected. Then the code was not received to the phone so I had to play a round it to find a way to receive the code through email. No luck! Then I los...

Can't log in to account

Hello. Recently I tried to log in to public mobile but they asked me to change my password. Once I changed my password, I can no longer log in. I put in my information and I get transferred to the home page but there is nothing. My profile is not pre...

Resolved! How do I get my old community account back?

I had to create a new log in and now my community account is starting over. How do I fix it?

Resolved! Old Community messages.

Will messages saved in my old Community Account still be viewable?Love the account format changes. Thx.

Had Account for Years. Now Have Resume Activate

Have a had an active account for 5 years or more on this sim.Half way through the first encounter with EverSafe ID, it glitched and locked me out. I changed my password and when I try to log in, it takes me to a page that tells me to 1) Resume Activa...

Porting issues

Three weeks ago I set up my Public Mobile and transferred my Rogers number or thought it worked. . However I didn't wait for Rogers to send me a SMS text regarding porting my account. I just put in my Public Mobile Sim and began to use it. Now I have...

Tsawwassen Location Talk issues

@CS_Agentused Public mobile for probably 3 years now, but over the past 2 months I can't even use my phone to speak with someone, I can hear them perfectly, but when I speak only portions of words come through, no one can understand what I'm saying. ...

@CS_Agent - payment change not accepted, account on hold

Hi, I've changed both my payment information and the subscription for my service but the account is still on hold.

porter from Virgin

I am not get all text messages and missing some calls. Please help.

Trouble porting my number as well as logging into my account.

Forbidden A1 Im receiving this error message when logging in. Also I was trying to activate my new SIM card with my old phone number and was told to reach out to customer support. Currently my account is inaccessible on the app and on the website. No...

You guys rock

Hey Everyone: I'm trying to do a Sim swap and it's not going very well, I'm literally laying bed as I j8st gave my son bone marrow to help his leukemia, and although my problem hasn't been fixed yet it truly warms my heart to see and know how many ...

Resolved! Lost SIM card

Hi, This is my friend's account. I cannot log in into my account because I lost my SIM card while traveling. I have the right email address and password but, with EverSafe, I need to enter a code that is sent to my phone number. As I mentioned, I do ...

New Sim for 5G doesn't work

Hey everyone: So I switched to 5G bought a new Sim and completed all the steps to link my Sim, except to activate it it says login to the app to activate and for somE reason I j8st cannot login to the app can so eone plz help me I'm without a phone...

Transfer Request

@CS_Agent Need help to resend request

Earning points - “Give Back”

I read that you can earn up to 20 points/month by engaging with the community; would a post like this be an example of that? Is there a certain amount of interactions needed per point earned? Is there a way to track points earned through community e...

You have informed me that my credit card has expired and that payment details need updating

I pay you monthly on my Mastercard. I now have a new reissued 5year Masercard which has the SAME number as before. The only difference is the 3 digit code at the back of the new card. I have been unable to get into my Public Mobile account to verif...

Sim Card Delivery

Hello,I ordered a SIM card online on May 20th but it has not been delivered yet.Please support.Thanks,Dbal.

Activation/Number Transfer Problems - "Forbidden A1"

Hi,New PM user trying to activate my SIM... everything was working but now unable to log into my account on mobile or laptop to finish activation... keep getting Forbidden A1 message and cannot submit a ticket. For iphone 11..I currently has a USA eS...

Account Activation Error

Hi I am trying to port my number from Bell and got error saying "Activation Error" Now I cannot login to my account on website and also on mobile app.On website I am getting Forbidden AI error.I already paid for subscription but I am now frustrated.P...

Unable to Login and Port Number

Just subscribed to a PM plan today, installed the app, and selected the transfer number option. I filled the boxes and proceeded as usual although when I completed everything, it said that my transfer was unsuccessful and I needed to contact an agent...

International texts

After updating my package I realized that I stopped getting text messages from abroad.

Order not received after 30+ days?

Hey Public Mobile,I ordered a phone over 30+ days ago and still haven't received it. You definitely took my $$ but I haven't received my phone

Working card keeps getting rejected as payment?

I am trying to subscribe online using a card that is working, has worked today, and it continuously says payment failed. I have checked that the information is correct and tried several times, refreshed the page etc. I want to use this card for the p...

adding funds

Hi,I cannot add funds to my account. When I try to add funds it just opens the chatbot.Please advise.My current cycle ends in a few days so I need to make a payment. I do not want to be on autopay.