Community

Esim

I purchased an eSIM for European data through Ubigi. I can’t activate it. Is this an issue due to my Public Mobile carrier or user error? I have had a Public Mobile account for about 5 years. Please respond asap I’m travelling today. 

Long distance add-ons

Is there an add-on available to a Canadian subscription that would include the British Vir

When are the payment, text and activation issues going to be resolved?

When are the important issues going to be resolved? I cannot in good faith recommend PM to anyone I know with payment, text and activation issues still ongoing. As well there is now long wait times for help. One friend regrets activating with PM when...

Can't receive texts and iMessage and FaceTime not working after number transfer

Hi all,I just transferred my number over from Rogers to PM and now I can't send or receive texts. I have no problem making or receiving phone calls but for whatever reason I can't send or receive texts. My iMessage and FaceTime also are unable to be ...

eSIM set up

I started the process to do the eSIM transfer from Rogers to PM. But I panicked that I would lose my images, etc. So downloaded that to my computer and in doing so, the page to complete disappeared. I went to my email and scanned the QR code and got ...

Usa Data Not Working

Hi Community,I've read the posts here about troubleshooting when data is not working while roaming in the US. I have an android phone, a 50GB within Canada and US plan. I arrived in Arizona yesterday and my data is not working. I've turned on data ro...

going from iPhone 7 to iPhone 13

My automatic transfer of data from my iPhone 7 to 13 didn't allow me to transfer the phone number because of the SIM card.. I purchased a new SIM card for the 13. Now how do I transfer my phone number to the 13 without losing my rewards.

can't update credit card information

Can't update credit card information

Not getting texts

I cannot send or receive text. I ported my old phone number Thurs nite late . I can call out and receive calls .  

Call failed/dropped at 10 minutes... becoming a regular thing!

I have an iPhone 8, sure it's old but around the 10-minute mark on calls I get a dropped call with a "call failed" message on my phone. Not every call but it's happening daily now... does anyone else experience this?I suspect it's the phone but if we...

Texting on note 5 not working since been on publicmobile

Unauthorized access

I cannot log into my account and I already reset my password. Every time I try to log in, the unauthorized access text pops up. Can someone help? 

Esim

I just bought an iphone se and I want to load an esim, but I don’t have access to the button buy and install, it is hidden behind another button. 

Number not transferring.

My wife and I switched to Public at the same time a month ago and she is still having issues transferring her phone number. We both came from the same carrier and went through the process and the same time; I’m stumped on why she is having issue but ...

US roaming

Recently there was a news story saying that Public Mobile was discontinuing free US roaming on plans that currently include this option. What’s up with this? Does anyone know more details? Any info would be appreciated! 

No text messages or imessages

I have sent 3 tickets in the last 24 hours as I'm a new customer as of yesterday morning and I haven't heard back. I have tried EVERYTHING in these threads and nothing. I still cannot receive any text messages or Imessages or facetime requests. My ph...

Continue charging

I changed to service provider. But public mobile service Continuously charging. I need help to stop charging and those charges already taken to get back.

Can't use Us roaming Data

I'm on trip at Newyork city. So I purchased Us roaming data 3GB 3days ago.But it doesn't work properly. the roaming data is not connected well and even if it is hard to connect, it keeps getting errors because it is too slow.My trip is ruined because...

New SIM Activation

I can't activate a new SIMIt kept giving me the error below for days now.Can you help?WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)Try Again

Incoming calls are private...can't send or recieve any texts

Hello everyone,First day i activated service with public mobile. I have 2 major issues unfortunately. 1) All the calls are receiving are listed as "private caller" even the ones i already have on my contacts2) I can't send or receive any SMS or MMSHa...

I can't text messaging

I have switched to PM today. I can make call and receive calls but can't send/receive text... It's appreciated if any

Dropped calls recently

Anyone experiencing dropped calls most recently in the last 2 weeks. I joined public last night and have been experiencing 1-2 dropped calls a day. Live next to the tower with full bars (5g). I have an iPhone 13 Pro with eSIM. I reset network setting...

anyone stream video within rural manitoba ?

Looking to move from telus.  Since paying way to much.  Didn't even know these cheaper providers even existed.Is it fair to assume that since public mobile is on the telus network.  I will get the same speeds/performance that wouldd normally get last...

calls

Every call i try, is dropping off after few minutes.Very frusteting when you are talking with doctors or relatives and friends.The answer for my problems is to move to another provider, because I can't report my problems to a real person: only robots...

Bad international call and high prices than other providers

 I have an international calling add-on that allows me to call any country in the world, but I cannot call my home country, Iran. Recently, I received a promotion for 20GB of data and unlimited calls for $29 per month, but Koodo gave me this promotio...

NEW Point Program will no longer offer AutoPay credit ($2/month). Right?

Hi all, let's all submit a ticket to pledge PM to give 2 points/month for AutoPay.  Thank you!