Sim card purchase not recived after 40 days

[dtekle]

• Public mobile online customer service is one of the ..... even if the company make misteke the customer survice represntative can not solve the problem. Simply the 10 years customer lost his phone and want replace sim it can not activet the sim card.

 

 

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 after all this prosesse customerservice not activet the card i need help asp

edited by computergeek541: picture removed from message post

[Dunkman]

@dtekle 

Here is additional information: 

https://www.publicmobile.ca/en/ab/get-help/articles/change-sim-number

You need to change the SIM card number in your self service account.  As mentioned, you do not want to activate a new SIM card with new account. 

[computergeek541]

@dtekle 

Please delete the picture from your Community account profile containing the person's information.  I have removed it from your message posting, but I cannot remove it from your Community account.

[Handy1]

@dtekle you don’t want to activate the sim . Just sim swap the number .  If you can log into your account,  profile page you can sim swap the number yourself to keep old plan and phone number . If you can’t log in ask support to sim swap the number for you