Community

Resolved! My cellphone is broken.

My cellphone is broken, and I can’t see 6 digits code to sign in. Are there any other way to receive  the code or log in my account?And also, can I use the same SIM card when I got a new cellphone?

Resolved! Email change: "failed policy validation"

@CS_Agent When I try and change my email address in eversafe I get the subject error message. This is after trying once and having the app kick me out after sending but not being able to enter the confirmation code. 

Resolved! Help! I have a failed port from Bell from 4 days ago

I am not getting calls or texts even after a restart. Data works on the new SIM, but the old SIM still works and is receiving calls and texts

Resolved! change over to new plan

Hello, I changed to a new plan on Nov. 6 and was charged $114.24. I was charged $38 on Oct 20, 2023. My questions:1. Do i get refund for the unused days in the Oct./Nov billing cycle?2. It seems the $114.24 was charged right away without applying the...

Resolved! Sms still on old SIM

Hello! Did the phone transfer and it works but sms is still going to my old sim?

Resolved! Sim

How long does it take for sim card's to get deleted? its been 2 weeks already I feel like it's way too long it just says processing nothing like getting shipped or anything, can someone can explain? 

Resolved! looking for a credit - I doubled up on my US roaming by accident

I doubled up - I bought US talk and text and realized I needed 3g - so paid $15 and then $30.  wondering if there is any way for a credit 

Resolved! Activating Error - Charged but cant use

Error Code. M8701 I got charged 2x (as seen on my CC) I have no access to my account nor do I have access to my funds. Help please

Resolved! SIM for an old phone LG C555 ?

Can I activate an old phone LG C555 on the public Mobile carrier

Resolved! refer a friend

Is there a link or code for referring a friend?Please send an instruction what to do?

Resolved! s

Resolved! Cancel temporary number

How do I cancel my tempory number?

Resolved! I can’t submit a ticket or reach an agent

I cannot submit a a ticket or send a msg to a CS agent. I purchased the wrong add-on and want to have it refunded and purchase the correct one. Help - this is so frustrating!

Resolved! I can't activate esim to port out number from Telus to Public Mobile

I can't activate to port out number from TELUS to Public Mobile. The number keeps getting invalid Canadian number. And even if I choose another number, there's always issue to activate. Please help as the Public Mobile already deducted my money. Than...

Resolved! Purchased the wrong add-on

I purchased a data add-on yesterday, as I had ran out of my regular data. Unfortunately I accidentally purchased a U.S. data add on, so it does not work for me! Is there any way to switch it for the Canadian one!? @CS_Agent

Resolved! I can not login app - I can’t setup eSim loop

Hi , just got a new subscription and paid for my eSim as well as 3 months plani then downloaded the app, login with my email then the twist came in to play and the app asks me to confirm full access. It says a 6 digit code to be sent to my new mobile...

Resolved! Making and receiving calls

Since coming to Florida with ca/us plan cannot make or receive phone calls

Resolved! $50 Canada USA plan

@J_PM what happened to the $50 Canada USA plan?  

Resolved! no connection

Inbound calls get a message "sorry your call can not be completed since your plan does not include a US add on".Outbound "sorry your call cannot be completed please check the number".  What's going on?

Resolved! why can I not connect my Motorola G7 to the network

I have edited my APN