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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Refill roaming package when away

Can I automatically top off when out of area if my us roaming plan is running out

Dm while plan was deactivated

Resolved! Cancelling Plan

What happens if I cancel in the middle of a payment cycle? Am I billed for the whole month?

Resolved! No data on my huawei p40 pro

Hello, i am not getting data in my phone any longer

Auto withdrawal pymts

I'd advise not to use auto withdrawal. They don't pay attention to dates, keep moving payment date up, until like today, they suspended my account because the money isn't there. Maybe if they took it out on the right date, they'd get it!I've tried to...

Plan Change Request

Hello. I have been regularly using a plan of $15/month for limited call time, unlimited texting and 250MB of data. Recently, I discovered that my plan unexpectedly changed, and I was not aware of this until a few months in, after I had made a few mon...

Number of rings before voicemail

Hi allI need to add more rings before my calls go to voicemail. How do I go about it? regards R

SIM swap

I have been trying to change my SIM card for 3 months now, because I lost my phone with my original SIM in it and I don’t want to change my phone number. My monthly payment of $45 has come out every month and I have not been able to use the services ...

Leaving public mobike

Hello, I want to leave public mobile services as I got a cheaper deal with another carrier. Can you please stop my service and credit the billing of this cycle?

Resolved! US voice roaming

I have a plan that includes full time US Roaming. I am having trouble with voice service in the US but data service works fine. I have always had good voice service up until this year. I am pretty sure this is related to the 3G HSPA shutdown that is ...

Unknown Caller

Hello,My mom setup an ignite phone service with Rogers. Every time I call her using my phone it comes up as “unknown caller”. Is Public mobile blocking my caller id?

Don’t have access to email account

Hey there! I’m trying to login to my account to make a payment. When I login with my email and password, it asks me to verify the account via email. I no longer have access to this email account, and I cannot find a number to call or email address to...

Whats needed to port a seniors landline to Public?

Ive helped many others port cells to PM, but never a landline. And coming from a senior, they have no email address, and I doubt there landline can receive SMS. So what will be needed to port a Rogers landline to PM? Will the Rogers account number ...

no phone service

hey I recently switched to public mobile and when I switched I was told that everything would work very smoothly and they would port my phone number. However, I have not been able to use my calling for almost a month now. it is very frustrating as th...

Change plan on renewal date not working.

Hello, For the past two months now I have been scheduling the plan change from the $55/month 20Gb plan, to the $40/month 15Gb plan - for whatever reason, both attempts at scheduling the plan change have failed. I would select the option to change my ...

Cross connected call

I was speaking to a company and needed to do a conference call. I called the other number which was saved to my contacts so no misdial, and it connected to someone not at the phone number I dialed. Do cross connections still happen with cell phones? ...

How do I fill out a ticket?

US talk and text addons

I've noticed that the US addons were 10 days (a few months ago) and now are 15 days. Is 15 days now the only option? Also, can data be used with the 15 day talk and text roaming plan, or does data require a separate roaming fee?

Resolved! Data

Paid for 1gig ad on yesterday but doesn't show in my account

Tax Exemption

I'm a status Indian. How would I go about getting the tax exemption from PublicMobile.

new activation problem

Hi, I'm a current Public Mobile customer. I ordered a new SIM card for my wife who used to be a Public Mobile customer two years ago. I placed the SIM order using my account info. Last night, we tried to activate the new SIM using my wife's account (...

Resolved! Does hotspot data get included in daily usage numbers

I have a 20gb plan. I’ve been streaming to an Amazon fire stick and the usage doesn’t seem to be included in the daily totals but just in the total data usage. Any reason for that?

Monthly Statements/Bills

Hi! Does anyone know how to obtain your monthly statements automatically or quickly? This phone is linked to a corporate account, and I always have to send a private request each month to obtain a statement. However, most of the time they either don'...

Resolved! New plan with 4G speed ?

"Hi everyone, I switched my mobile plan from 3G to 4G last December during a promotional offer. I have been using 4G for a few months now and need some help. I am using an iPhone 14 Pro and on the top right of the cellular icon, it shows LTE instead ...

public mobile website broken in Firefox

Your entire public mobile website is BROKEN in Firefox and has been BROKEN for 13 months, when will this be resolved? The website only works in chromium based web browsers. You cannot login on Firefox and if you open the developer console there are o...

Resolved! I can't make a message recording

any one can help? why I can't make a message recording?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Refill roaming package when away

Dm while plan was deactivated

Resolved! Cancelling Plan

Resolved! No data on my huawei p40 pro

Auto withdrawal pymts

Plan Change Request

Number of rings before voicemail

SIM swap

Leaving public mobike

Resolved! US voice roaming

Unknown Caller

Don’t have access to email account

Whats needed to port a seniors landline to Public?

no phone service

Change plan on renewal date not working.

Cross connected call

How do I fill out a ticket?

US talk and text addons

Resolved! Data

Tax Exemption

new activation problem

new activation problem

Resolved! Does hotspot data get included in daily usage numbers

Monthly Statements/Bills

Resolved! New plan with 4G speed ?

public mobile website broken in Firefox

Resolved! I can't make a message recording

charmaineb

activation

I got charged twice for my account

New Canada-US-Mexico plans

Current subscription features

Upgrading to a different phone with different SIM ...

Android to iPhone picture text?

Deleted eSIM - number not working