Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Two charges to Credit Card

Hello, Unsure as to why I was charged $31.04 on Jan 21st and then $31.04 on January 23rd.....the oddest part of this is that only the payment of January 23rd shows up in my Payment History. Is it possible I was charged twice in error or will I see on...

eSIM not activating

Hello, I bought eSIM and while installing, it fails to install. In process it deactivated my physical SIM. Tried to reinstall the eSIM thru my account on desktop and scanning the QR code and that is also fails. While purchasing the eSIM, it did check...

Mistakenly charged Monthly payment

Hi, any agent here? Or any people have idea? I cancelled my service on Thursday, but on the same day I am still be charged full monthly fee for the next bill cycle. Once I cancelled the service, my Public Account closed right away. I am not able to f...

Downloading past invoices from account after transferring number

Hi – I transferred to Rogers a few months ago but my account is still active. I am able to log in but nothing load.I'm trying to retrieve my past bills / invoices, is this something someone on support can help with

3rd month free?

I signed up for a boxing day deal on the 4G/4Gb plan and 3rd month is supposed to be FREE. Why is my payment notice showing I need to pay for the 3rd month? I can't find any voucher or notice of the 3rd month free now that I am signed up. Please a...

sim card locked with puk

need puk code

Voice Mail

Hello !On my iPhone it says I have 5 messages but I do not have any ! Who could correct this and have the cellphone show 0 messages ??

Cancelled service without notice

My credit card was compromised and my payment couldn’t be processed. They shut my service down and now I’m without a phone which has been extremely inconvenient. I’m waiting for my new credit card to arrive . I was not even given a grace period of ...

Charged twice

I was charged twice in the month of December. What to do?

Resolved! Monthly payment

I noticed for this month I did not have my rewards applied as per usual every month. But was applied after auto pay from mt account on January 21, 2024? Who can I speak with to figure out what went wrong?

Resolved! US Roaming Plan not working

Hello,I have purchased a US roaming plan for 15 years with data, but it does not seem to be working on my phone.The data usage is 0, and my phone can access internet or call.How to fix this? Thanks so much for your help.

Resolved! How to Contact CS to cancel plan for my mom

Can someone help me find a CS rep so I can close my mother's cell plan?Thanks

Resolved! Forbidden a1

Cant access my account, web or app.I get forbidden a1 message....and at each login i get a code even if i click this is a trusted device!

Resolved! Re: Cannot sign in my account

I still cannot login in. It shows forbidden A1. Please help me soon. I need to add more data or change plan for better data for cheaper price . I wanted to change to that $39 subscription plan get 30 GB instead of paying $45 for 20 GB

Resolved! Pausing Account vs Monthly Plan Changes

For the next couple of years I'll be rotating back and forth between US and Canada on a 28 day rotation (i.e. Canada for 28 days, US for 28 days, etc).I also have a work phone which I'll probably use, almost exclusively, while working in the US. Whe...

Resolved! lokoks like enterd an incorrect ESN/MEID

Resolved! number transfer failed and no support from public mobile to resolve it

Hi team , we tried to transfer a number from lucky mobile to public mobile but the transfer failed ... I am unable to reach any agent to help with this issue over chat nor i am unable to login to the account (Forbidden A1) . Can you please cancel the...

Resolved! Phone number not eligible for port

Was trying to port in my Telus number, it’s on a post paid plan and still active. But got this message every time I put the 604 number in. Appreciate your help!

Resolved! Reward plan

Hi team,I have use PM for around ten years with the old reward plan. And I don't want to change to new points reward plan at all.Could I change the monthly mobile plan without change reward plan？ Thanks,

Samsung Galaxy A5 (2017) not receiving calls or texts

Hello,I've been a customer for over 5 years and I've finally encountered a problem that needs solving.I have a Samsung Galaxy A5 (2017) and its not receiving calls or texts. I'm able to call and text others though. Data works.I've tried restarting my...

Resolved! Changing phone number

Hi ,i am a new subscriber ,and i do i keep my existing phone number ?

Data STILL not working, have troubelshooted, even paid for more data. Still no resolve.

Hello, I"d really appreciate some help getting the data to work on my phone. I Have been with public mobile a while and never had issues pop up until now. Currently on the basic plan with 250mb, however the data was never working. 3G or 5G would pop...

Add on 100 minutes long distance problem

Hi I have a problem regarding an ADD on which I have just paid right now. This ADD on is 100 minutes Philippines long distance. I'm here right now in the Philippines and I'm trying to call my friend in Ontario Canada but I can't contact him . Theres ...

Account issue

Hi,Im just wonder wyy my plan not work in US. Last time I switch my plan to US-Canada for every 3 months. Now I'm in US and it doesnt work. Thanks

Getting past eversafe OTP sign in

Hi!I lost my phone in the ocean the other day, recovered it but its wrecked. I have bought a new phone, and a new simcard, but I cannot access my public mobile account because the OTP keeps attempting to send the sign in code to my phone number. Ther...

New s24 esim activation

Hi. I have a s22, and it is eSIM. I have my new s24, and i want to switch to it. But, during the process, the new s24 asks for either a SIM card or a QR code for new esim. I try to purchase new eSIM from public, but it tells me to download the app, w...

GOING TO THE USA...NEED TALK, TEXT AND DATA

Hi,I'm heading to the USA, and need Talk, Text and Data. I have done this in the past but have had problems after 15 days while trying to renew for another 15 days. Have things improved?Should I get the ADD-ON the night before we leave Canada for the...

Community

Forum Posts