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[Blondie48]

Why can’t I phone you.  I want to upgrade my phone and I need to know how to connect it to my public mobile account.

You don’t make it easy to interact with you.

[Community_QA_]

you signed up to a phone company without a phone line 🤣

but open ticket with them, chatbot or message, it is as easy

but if just change phone, just pop your sim to your new phone.  That's why I love sim, physical.  you lost this freedom if you have an esim 

[Handy1]

@HALIMACS  At least we were able to cover all bases 

[HALIMACS]

Whoa @Handy1 , we're on different wavelengths there.

I read it as the OP has a new device and simply needed to remove and reinsert their SIM card.

You saw it differently - indeed it could be that too I suppose...   🤔

[Handy1]

@Blondie48 PM dosent sell phones anymore at this time . If you need support you need to engage them like this 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click    

                         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

or if your wanting to change plan do it like this in your account 

Change plan in 3 easy clicks

Once you find plan you want be sure to (change on renewal )So you don’t lose money on current cycle

[HALIMACS]

It's simple, @Blondie48 

Remove the SIM card from your existing device.

Put it in the new device (using adapters on or off to fit the SIM slot - you may not need them).   If you need to ADD adapters, try any of the local mobile shops near you as they'd have lots...

Turn the new device on.

Done