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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! 500 one-time Int'l LD bonus not working

Hi guys, my 500 one-time Int'l LD bonus is not working even though I still have 397 min. what should I do?

I can't activate my SIM card

I am ready to give up! I have spent 2 days trying to activate. I have tried 2 different credit cards. I have triple checked any of the info that I have access to..... I ordered a SIM through the mail and it didn't come so I bought one at Koodoo. ...

Roaming issue in US

I travelled last Wednesday to Friday to US but no internet connection was available. I purchased $30 add on pack for US but was of no use. I struggled a lot because of this issue as I was not able to book cab no navigation. Was a terrific experience....

Resolved! Refund

I purchased US roaming add one yesterday, but I ended up not going to US last min. Can I still get a refund?

cant use my phone

my account is paid up but cant use my phone

Resolved! Reward failed to load

@CS_Agenti redeemed points for data last month and though the points were redeemed, I wasn’t able to use the data. Can I get a refund of points or have it applied to this month’s bill?

Resolved! Does PM supports eSim?

I bought a phone which supports eSim only. Is there a way I can request eSim from PM? I was able to find Koodo's process to order eSim but there is nothing on Public Mobile. Thank you!

Overcharges

I have a monthly amount of 28.25 and have been charges 16.95. And 28.25 And 28.25 again what gives please advise this is not making me happy.

$28 Over Charge??

I have a preauthorized debit plan with PM and I've been a customer in good standing for about 2 years now.Approximately 2 weeks ago I recognized a additional PM monthly billing in the amount of $28 in addition to my monthly preauthorized debit amount...

Account showing the wrong plan than what I am paying for

My current plan is 3 gigs for $25, and in my payment history it shows: 3GB at 3G SpeedIn my Plan Usage section it shows:Data Usage1024 MB at 3G Speed Has this happened to anyone?

Can't update my credit card expiration date

This has been so frustrating, my service is cut off by public mobile, only because they can't auto charge me, because my CC is expired. Meanwhile, the system doesn't allow me log into my account to update my CC info., I have been trying for 8 hours !...

Calls to the US

expired email for password retrieval

Hi,My partner needed to reset her password but no longer has access to the email where it was sent. What can she do?

Update Credit Card

I cannot update credit card information. Message is oops something went wrong, please try again later. I've been trying all month. It is the same credit card information, I only need to update the expiry date. Customers should have the option to upda...

SIM card now unregistered. Cannot log into my account.

As of today (May 19, 2023), "Unregistered SIM" now shows up in the top left corner of my phone (Galaxy S8). I cannot call or text anyone and I cannot receive any messages or phone calls. I have tried logging into my account but it says "Email or pass...

SIM

I ordered a SIM May 1st but it has not arrived.

Port Koodo postpaid number to Public mobile error

Hi there,Setting up new account and port number from Koodo postpaid at the same time, credit got charged but error occurred, also not able to login with the account just created,Went to Chatr try to port that same number from Koodo again, got text me...

I can not activate my sim

I have tried mutiple cards, not of my cards have any balance on them and they work everywhere else. History - We left the country for 6 months so canceled the phone plan, when we got back we bought a new sim and attempted to activate it but it will n...

Point rewards and loyalty rewards

Hello. I've been using Public mobile for 3.5 years and $5 discount every month.I'm wondering if we can join both point rewards as well or need to choose one of them.

Resolved! Data in profile is 0

On May 11th, I received an sms saying that I've used 75% of my data, but when I login to my public mobile account, it shows that I have not used any data at all.

Resolved! (Salesperson) at Walmart Mispelled my email add

For some reason my account didnt auto renew. Its asking me for a confirmation code but buddy at walmart mispelled my email so I cant receive the code. The end of my email address is burkej but he created it with burkj so I can't get the email for the...

Resolved! International calls

Hi there I purchased 300 min add one international mins but unfortunately can’t make a call to my country Iran, several and several trying but no call was connected . As you know my country is in hard circumstances and because of some filtering on i...

Resolved! need to change my email

I need to change my email to a new one. My old one is xxxxxxxxxxxxx. I did change it but when go on my account it will not work with my new one..BUT I have gotten emails from you guys and you have my new email so i do not know what to do next. If you...

Where are the Flash Sales ?

Last year, PM has some promotions, usually around long weekend or those special days (Valentine's Easter etc..). I don't see any this year? When will we see the next good promotion?

Resolved! Email saying I'm gone

To Whom It May Concern, I received an email yesterday stating that I'm missed and would like to have me back.I have an active account & phone number with monthly withdrawals for payment.Why did I get this???? It says I will possibly lose my number.Sh...

Is it possible to purchase additional point rewards?

Resolved! Public mobile self serve

Hello I have lost access to self serve because I can’t remember the email password. I used when I created my account with Public Mobile. I also made a new email to be the security and forgot that password as well. I want to use my new email for publi...

Resolved! did not receive sim card

@CS_AgentOrder 336128, placed march 15, 2023. submitted a ticket, just got a message to submit ticket again, or contact. please help.

Resolved! Leaving public mobile

So I'm leaving public mobile next week.. Is there anything I need to do? Or just deavtivate my credit card so I won't get charged?

Verification or waste of time??

Where does PM get the criteria for verification of the owner before helping. I am not impressed with the security and anti-fraud questions. You are asked questions that be answered by logging on and going to look at your account but when the log i...

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