Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Since April 3rd I have got charged 6 times at $17.25 and I only have two accounts one for each of my daughters. How do I fix this? And make the best of this one of the accounts are not working. Help!!!
I just activated my account and transferred my phone number. Now I cannot receive any IMessages or Facetime calls. I tried " Tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. " And it's still not working. Any sugge...
First let me explain. I am on a 4G plan with 30 Gb of data that I got just after Christmas this year. I have been with Public Mobile for almost 4 years. I am on Auto pay. I am on the old rewards so I get $6.00 off my bill a month. I still had 6 Gb o...
im trying to subscribe all m’y cards info are good and valid have enough in m’y account and always says payment fail try again later its been a week on trying I have a visa débit and says its accepted
transfered from Bell 2 days ago, after contacting an agent at Public mobile, I still can NOT send or receive text messages. It's becoming frustrating and time consuming.
I saw that you can earn 1-20 community points for participating in the community. How does this actually work? I read online "Community standings are released the first week of the following month, and Give Back points are added within 48 hours." Wha...
Hello,I bough a 3GB add-on data at the end of last month, and just used about 0.2 GB, but it suddenly disappeared and I can't use, no response even I issued a ticket. Anybody has idea?Thanks,Tian
I wish I could phone a support line so I could scream and yell. More than once I’ve purchased a US roaming add on only to find that it doesn’t work when I arrive in the US. I then spend hours trying everything to get it to work. For this trip I purch...
I transferred my phone from rogers like a week ago, I received the text message telling the transfer was complete and I cannot receive neither send text messages yet. help please
A ongoing payment investigation made on the Public Mobile side, when I raised a double charge issue, My Visa card was being double charged twice a month, every month between August 2023 until Feb 2024) once I noticed the double charge I contacted pub...
Is this normal? I opened a ticket on Tuesday, followed up on Wednesday and Thursday, and now it's Friday and I still do not even have a single response. It's like they are going into a black hole. As there is no phone support, this is maddening. What...
Hi, so I recently activated my SIM card once it arrived, I couldn't get my service going till I did some searching online on how to get it going, I found an APn for Manitoba, my data is working now but I have 1 issue, phones calls is not working, wha...
I changed from Motorola to an iPhone 12 and now my voicemail has 2boxes I press star 2to go to public mobile voicemail and it asks me for mail box number??? I don’t have one what’s going on @links to members
Hi,I would like my voicemail message when someone calls me to be my voice saying my name and please leave a message, I have gone through the options and recorded and activated this message and well as the busy message. It only works if I decline the ...
I have been trying last 3 days process a payment to subscribe as new customer I have also bought a new sim card and its not working . i have used Visa , master card different cards with right addresses and zip codes and its failing to validate card s...
So my husband lost his phone and can’t access his account because all the 2 factor things wanna go through that number or email what does he do how does he regain access to his account he hasn’t paid his bill since can’t get into the site can’t trans...
Hi,I've tried to get all 2023 payments receipts but I didi not succeed, everytime I tried on website or the app I got to June receipt but not the rest it said error try againis anyway to get them all?Thank you
I had my SIM card lost or stolen and went and replaced and activated a second SIM card. Now I want help to delete the first SIM card but have no option for that
