How do we register on network?

[wes123]

We just got a new sim card since we could not remember the password to log into our last Public Mobile Account. We put in the new sim, and it still does not work? Please help?

[softech]

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@wes123 wrote:

I think we picked a new number, so not sure we can swap her old one to this

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@wes123  so, you activated the new sim card and not using the change sim card option?

First, do you know if your old account still active and PM still charging you?  If you didn't do anything , there is a chance that both accounts are now active and PM will be charging you both. 

If you didn't do anythig to the old account, you really should try to login to My Account for the old one and disable Autopay

Actually, if the old account is stil active, and you really need the old number back, there are still way to do it.  But PM won't be swapping number for the 2 accounts

1. you need to buy a 3rd sim card
2. then login to My Account and request change sim card
3. login to the new account you just activated and disable autopay so you won't be paying for this new account anymore

[Handy1 · Accepted solution]

@wes123  Notice on pic first red circle up top below it shows option to transfer number you can do it there . But it needs to be active . But I think you should first contact support to investigate what you have done and what’s gone south to get sorted out before trying to change anything else 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click    

                         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[wes123]

I think we picked a new number, so not sure we can swap her old one to this

[Handy1]

@wes123  so you just wanna SIM card swap the number to the new account that your able to log into ? If so here’s how 

SIM  SWAPPING  profile tabs

[wes123]

SO we set up an entirely new account, with an email we have access to. Put in the new sim, and it will not receive the activation text. 

[wes123]

The old sim has been deactivated as we could not reset the password since we had no access to the amil the account was set up with. It has been deactivated by google due to no use. 

[Handy1]

@wes123  In this case you should get support assist with helping you regain access 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click    

                         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[wes123]

We could not reset password as the associated email had been shut down by google. 

[Handy1]

@wes123  So with old SIM card is  it still active . If so you shouldn’t need a new SIM card . Can you not hit forgot password and get option. For email instead