Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have 1024 MB plan, but I've noticed my phone doesn't have internet. This problem has made me so uncomfortable when I go outside. (I have an iPhone 13)
So my phone got stolen. I got my phone back but the SIM cards missing. Because of this I cannot sign In to my normal public mobile account since the 2fa code goes to that number. So I’ve bought a new sim in hopes to swap my old number over but since ...
Hellonew SIM card in an iPhone 6 says no service. shows public mobile as the carrier in settings but no service.
Hi im being overcharged on my monthly bill. I have the $40 for 15gig plan, but my rewards($6) are not being deducted from my bill, as a result im paying $42 when it should be 35.75
I have yet to download the new app. If you have tried it, what are your thoughts?Recommend?Do not recommend?Any details would be appreciated. Thank you
Hi signed up for a new account. Once I selected a number I got error subscription activated issue contact support
I'm not sure if this information is posted anywhere. If I refer a friend and they use my referral code, do they need to provide anything else? My name or phone number?Thank you
I purchased a sim card and tried to activate online, when I get to "Let's complete your activation" I clcik on "resume Activation". i am then prompted to a screen that tells me download the app; so I do that, then the next screen says "subscription...
Got error message that something went wrong with subscription. To contact support
@CS_Agent im unable to activate my new sim through the app and the mobile phone
My grandson’s phone number is not working. When I call it’s says invalid U.S. number
I just got my sim card in the mail. I Go to use the app to sign in but when I get up to the part where I have to pay I hit "pay now" and it just doesn't progress.On web I go to subscribe and I end up getting an error message (ERROR: XXX). I tried on ...
It says my account needs a us roaming add-on. We don't live in the US and my wife isn't there.
Update credit card but still does not take payment.
I've lost my phone, and I can't log in without the site sending a code to my phone and SIM card... which I don't have. The chatbot was useless. How can I cancel my service?
Hi there,I selected a plan today and set it to change upon my renewal date. However, I changed my mind a moment later and cancelled the change. After that, I just can't choose another plan anymore. The page is stuck at the "loading" phase. Please see...
I require documents that prove the ownership of my phone number but there isn't anything like that available @CS_Agent
Although on webpage it says "you can activate esim in public mobile APP", but I cannot find it anywhere.Is it ready or not
Hi! I've been enjoying my $35/mo 2gb subscription for a few years now. I logged in today after the switch over and it says my sub is now $70 for the same thing, to which I am subscribed. What gives?
I have tired on several phones/computers, when I go to sign in / my account i keep getting bounced back to the public mobile main site. I am trying to get details on my current plan.
After registration can't log in to my account. The email was changed during the registration. And now trying to log in and the system asks for a new plan. I already have a plan and want to see my account.Please advise.
I it has been 13 days since i ordered my simm card and i have not received it. what should i do
I am blocked out of my account, how can public mobile say my email is invalid!! Its never changed, I AM BLOCKED OUT OF MY ACCOUNT SINCE THIS NEW UPDATE WITH PUBLIC MOBILE. THISIS SHAMEFUL!!!
Please help!!! I just bought and activated a new SIM and it keeps wanting to text me for authenication at an old Public Number from two years ago that I no longer have access to. It keeps taking me in circles to submit a ticket but when I try to ch...
I won't be able to use my phone for a specific 2 weeks within my subscription, can I? thanks all!
I changed my plan to the new $39 20gb and no awards (old rewards)are being applied on my upcoming payment !
Hello,i checked my payment and I don’t see my rewards applied to my up coming payment. I have auto payment, loyalty, and refer a friend rewards? How can I get this fix?
Hi,I'm getting email notifications that I have received a message from Public Mobile. However, when I follow the link, I get the below error. I also see no messages in my inbox. I was able to see messages prior to setting up a username. Any ideas how...
Hi, I bought a phone + sim from public mobile 3 days ago to activate a voice only 500 min plan at 15$ per month but can't find it anymore I can only see big plan starting at 39$ per month
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