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QR code for sim needed

How do I get a QR code to activate my new phone?

How to refund

When I checked prior to completing my purchase, the Public Mobile site said my current phone (iPhone 11 Pro) is compatible with an eSIM, however when I go to activate my account it states my device and the eSIM are incompatible because the model is f...

Money in my account but not doing anything.

Months ago now, maybe a year, I put in a $25 voucher and came to the website, and saw multiple people saying it would renew next month. It never did, and I continued putting $25 cards in every month. Every time I put in a new one (worth $25 every tim...

Can't receive texts....seems like I'm not the only one.

I am not receiving texts. I want to return to Virgin but can't port my number back. I can't receive a text from Virgin - or others as well. Really frustrating.I have initiated a chat with Mobile but have not heard anything back from them. In order to...

Text message

Hi,I transferred the number from Rogers two weeks ago and everything was good. 

texting not working

I just switched to Public Mobile yesterday and everything else is working but I can't send or received texts.  Is this something in my phone settings?  

data usage

I got a message that I have been rewarded with 250G data within the next 5 months, why I can't see it in my account? and I was told I ran out of my data quickly this month, I believe I didn't use that much.

I need my account number, is there way any agent can call me?

Frequent "Call failed"

I get a lot of "call failed" while in conversations lately - on all my phones (different accounts I have 3) - is there an issue since the migration that would cause this ?

SIM Card activation

I need to activate my new Sim card

2023 Nokia 105 4g compatible in Canada?

I've only seen this question before they released a 2023 version. If I were to purchase this from USA, would it work here in Canada with public mobile? https://m.gsmarena.com/nokia_105_4g_(2023)-ampp-12282.php

Text message

Hi I can’t send text it says there no number when I try to add phone number it won’t save

How to cancel when I cannot log in as a new customer?

took my money but can't transfer or sign in, just want my money back.

Data will be saved for next month

If I don't use all of my 20G data in my current month will it be moved for next month plan? 

Account Info

My mother in law just switched from PM to a competitor, however, she never kept her account info (Username, what email she used, password) Is there anyway at all she can retrieve this? Aside from canceling the credit card number, what can be done so ...

Can't send or receive SMS messages after port my number

Hello, I just started the service 2 weeks ago, and since then ICan't send or receive SMS messages after port my number, and because of that I can't access my account because it always ask to respond to a text mesage that sent to my phone. I try to ca...

Phone number entry

SpoilerI have been subscribed for over a week now and am still unable to send and receive text messages and phone calls. It shows public mobile as active but is there a specific way to set up an iPhone? It says I need to add my phone number but it wi...

I have recently signed up today and I can use data and call but for some reason text messages aren’t

Billing error. And login error

When I login to the public mobile app. It sends a text message of the verification code to the number I originally got when I signed up for public, not to the number I port d over. Problem 2. I signed up for the 24$ pay for 2 months and get the third...

Internet Speed

I just switched my plan from a 3G to a 5G network, but my internet speed is still about the same as when I was on a 3G network. Do I need a new SIM card to get faster speeds?

I cannot login to my account

I need to gain access to 3 months of bills...It seems to have shut the account down when i try to login...HELPWhat is the support channel to get access to the bills or records?-This is for tax purposes...

Travel to Philippines

I am traveling to the Philippines from canada. Will i be able to get sms messages from canada while i am in Philippines and respond? 

Account on hold

My credit card was compromised and I can't add a payment as you don't use PayPal.....I will only be getting my new credits between the 24 and 29. What am I to do, I need my cell phone active and don't want to lose my number.Help!

No SMS after activation

I transferred my number successfully but I cannot send or receive SMS messages. Everything else works fine.

Problem with activation.

How can I contact a customer support agent. My subscription did not activate properly. Verification codes go to an old number and not to my new number.