Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I've just now created this community account, so I can maybe reach someone to help get me back into my own account. I've been blocked from logging in for weeks now, ever since I was asked to login with Eversafe. No matter what I do, when I try to log...
I’m trying to set up my SIM card, and I have an account, but when I go to activate it, it asks for my email and password twice, and on the second time says I do not have an account
I am trying to set up my SIM card but it will not let me login to do so
I am getting text only. Not able to call out.
Somehow my Huawei P20 Pro is not on Telus compatible voLTE list. However, I know my phone has voLTE when I was on other country's network. And I am sure when I am in the US roaming, my voLTE feature may appear.Is my phone able to use the US Roaming a...
I have a $500 Pre-Paid Non Reloadable RBC Visa Card, it's fully activated and is Functioning normally everywhere else. I'm trying to use it to add some Funds to a few of my Public Accounts however everytime I try to add it to the Account it is unable...
Hi,I am going to take a short trip to US. I want to confirm whether my phone can be used in US? My cell phone number starts with 672XXX-8666Thanks,Jun
Just received new SIM card. Have received sms from previous provider verifying transfer of phone number. Do I insert new SIM card now?
How do I remove a phone number and update to the new cell number ..... what garbage this is
Trying to log in ( full access ) , They are asking to confirm my account by getting a 6 digit Eversafe code which they are sending to an unknown number, not my registered number.
Hello, long time subscriber here. I recently bought a new Samsung A65 and decided to ditch my old physical SIM which I no longer have access to at the moment. I had hoped I could simply scan a QR code on the PM site and purchase a new SIM number but ...
in recent weeks i have noticed more bad reception during calls. i am sitting the same place as always using the same phone. most time i have to go outside or to a different room to complete a call. this is new. i have never needed to do this before. ...
I have noticed a problem that I have been having trouble fixing. I am getting roaming messages and limitations in my service, despite me not being in the States as well as having roaming turned off on my phone. I get messages from Public Mobile stati...
I can't submit a ticket and the chat service won't let me talk to an agent. I need to port over my number to public mobile. Could someone please contact me @CS_Agent
Unlike the regular plans listed the Canada-US plans don't list Unlimited data (reduced speeds of course), what happens if you use all your Data while travelling through out the USA, I couldn't find it in the fine print.
Okay so I just ported someone in from Roger's, they have a Corporate Roger's Account but Public still had a better price so they made the switch officially today. I submitted the Port Request and proceeded to wait 5 mins for the Roger's SIM to Receiv...
I am a new subscriber with PM. I received confirmation SMS from Rogers to transfer my mobile number to PM but now over one day, my number still cannot be reached by a landline call. The error message received is "Sorry, your number is not defined". P...
Would this include Public Mobile considering its also a Telus Network? Figured I'd ask and share here. 'Our hearts are with those impacted by the tragic earthquakes in Morocco. Along with waiving all long distance charges made to Morocco until Sept. ...
The last time I was in the USA I got the Data only add-on because I can use apps to text people who I REALLY needed to talk to while I'm away... Anyway, I was messing around and found that I could send MMS messages to people even though I only had t...
Hi, Since I switched to Public Mobile, I cannot pick up my phone calls for it goes directly to my voice message. However, when it is dialed for a second time, I can hear the sound and be able to pick up phone calls.I need to pick up phone calls when ...
I'm helping my friend figure out if she can use eSIM on her cell, I have her IMEI,but cant find the page to check it out.anyone has the page link?
my old CC expired and I updated my account with my new card. however when I go to pay it wont process for some reason. can someone help me ASAP
I have been waiting for three hours and still not solve the problem. I'm koodo prepaid and not allowed to transfer PM by myself. I have applied the new number and contact the agent. He sent me the code and when I provided the code. It's expired when...
No outgoing OR incoming calls. Text messages will still send but calls will instantly end before given the chance to even ring and phone calls to me are sent straight to voicemail. I have tried restarting the device, I triple checked that all plans ...
I'm a new customer, already subscribed a mobile plan and trying to transfer my phone number to PM. I Got 2 texts: "Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our...
This is horrible customer server.It has been well over 48 hours and my number from my last carrier has not been transferred. Furthermore, the hoops required to jump through to get any help have been horrible.
Not understanding why my service are on hold as the money is present
can I refund the charges made yesterday
Hello,I recently ported my number to another service provider. Can you please send me my refund as I have only used the service few days this month ?Thank you
Hello,I ported a Rogers Home Phone (landline/VoIP) number to my PM number. Within about 20 minutes, I was able to send texts, receive texts, and make outgoing calls with the Rogers number; however, 14 hours has passed since the port was requested and...
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