Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I tried to activate the purchased eSIM with the plan and was impossible. I cannot enter to MyAccount because it appears a "Forbidden A1" error page. Noone answers.I want the plan to be cancelled, but given that there was not an eSIM activation and nu...
I can make outgoing calls, but incoming calls are not coming through. My phone doesn't ring, and the caller just sits until voicemail kicks in.Also I noticed that if I try to send a text, I have to keep retrying because the unable to send error appea...
Hi,After a successful log in, I found all my information disappear, including telephone number, account number, credit card information. In short, there is no information including my name.May someone help me solve this problem please? Thank you.
I’m on the can-us plan with 50gb and I got 5g perfectly fine while in Canada. But right now I’m on a trip in the US and I can’t connect at all, it shows zero bars when I’m downtown and should have full signal. My friend, also on public mobile, purcha...
As someone who was previously on the $25 plan, but only paying $17 after all the rewards, I was disheartened to see Public Mobile phase out the old rewards system.However, I then saw their new plan of $21/month ($19/month with 90 day subscription) fo...
Ever since I got my iPhone SE (2020) and put in my Public Mobile SIM, I have not been able to use data to go online. I have Googled and tried more than half a dozen suggestions for a fix with no luck. I've submitted a ticket to Public Mobile for help...
Hi there.After a long time, I'm trying to re-activate or create a new account.However, when I try to create a new account, it says my email already exists.Then I tried to reset my password without a number, but I couldn't. I have to send a private me...
I bought a new sim card,iserted it in phone,paid for a plan,when activating it selected a new number but i didnt have option for Gatineau so i chosed Ottawahull,when i try to call someone i get a pop up saying mobile network is not available,how can...
Been a happy customer with Public 6 years or so. Took a 4G offer last month that included 20 times my previous data which I didn’t really need but the package was less then my previous monthly cost. About the same time the rewards program was changed...
I bought my daughter a new SIM for her iphone 12. As I was registering it, it let me get to the select number screen and then had an error. Now it won't let me do anything. Just a loop of login- verification code- logout. Any suggestions to get her p...
Hi, the person who was setting up my accound made a mistake while transfering my phone number and now it's associated with a wrong phone and of course I can't get the code because it is sent to the wrong number ! how do I reset this ? How do I correc...
I’m very frustrated I just bought two $5 vouchers. I owe $5.65 (there’s $20 in my account) thinking if I buy $10 worth because the denominations were five dollars each that it would cover what I owe, so why are they not working. And I’m entering the ...
Hi upon checking my bank transactions I was double charged as of today. My previous plan was 40cad - 20gb monthly since last year upto May. And as of June 2024 they offered me a 40cad - 75gb plan and i registered for it. and for my July renewal it do...
I'm trying to activate my old plan and cancel my old one. At step 6, "activate", the app came back with a page that just says "subscription not activated" and to get support. All other functions of the app are blocked. What do I do?
My old phone with Pub Mob stolen. Have purchased new phone, inserted new Pub Mob sim card. How activate?Want to keep same plan and phone no. Stolen phone has been erased.
How can I stop notifications for particular topic?I am getting notification for particular topic (in lounge) I am NOT interested anymore to follow/read. I checked my settings but cannot figure put what to deselect in order to stop those notifications...
Suddenly my phone won't work. I get this message. '' NOT REGISTERED ON NETWORK ''. I checked my account and all payments are up to date, everything is good... But no
I recently changed my plan to 75 data with unlimited minutes Canada and USA wide but when I make a phone call in USA the phone system says " your call cannot be completed since you have used up all your minutes " confused any one can explain me pleas...
Hello. When I logon to my account, I have two options 1) log on 2 ) Resume activation of the account. I do not have a e-sim and my phone does not support e-sim. I would like to keep my existing number with physical SIM.Can someone disable the half-f...
Hi I have 3GB data left on loyalty bonus which is expiring in 50 days.(Early August)I am also on 90 days subscription expiring in September.However my data consumption is being applied to my subscription first although it is expiring later thank bonu...
